Medical Care Alert Health & Medical
4.8 From 1 to 5
2122 Reviews
Overall Ratings
5 Stars
1806
4 Stars
237
3 Stars
43
2 Stars
12
1 Star
24
Reviews 2122
Recommend 10 / 10
TrustScore 9.7 / 10
Write a Review
johnmax-68985
Oct 14, 2014
Verified Buyer
"Very fast response and very professional"
phern7
Oct 14, 2014
Verified Buyer
"Easy to order and easy to set up. Work very good. Very happy with it."
paula-43887
Oct 13, 2014
Verified Buyer
"I had a flawless customer service experience with Medical Care Alert. They were super quick to respond to my inquiries and gave personal attention to my particular situation in helping me to choose between their service options. The cost is comparable or better than other providers, but I feel I received more personal attention. I was purchasing the service for my mom, who is not as technically savvy, so knowing she could speak to someone by telephone and get her needs met was a BIG selling point for me. Also, the terms of the contract were perfect for our needs. Many providers do not provide a good description of how one can end their service agreement or transfer it to a different residence - something that is vital to know when one is a senior. In other words, other contracts were easy to get into, but difficult or impossible to exit. Not so with Medical Care Alert. These details are well spelled out and fair. But again, to me the biggest asset of this company is the personal customer service. Even when my mom conducts her monthly check of the service and equipment, the people answering the call are professional, friendly, patient and thorough. 5 Stars for sure!"
Response from Medical Care Alert
Oct 14, 2014
“Thank you SO MUCH for your comments! You have made everyone's day around here! We are so glad you are happy with your service - please call us anytime we can help!!”
marion1765
Oct 13, 2014
Verified Buyer
"I was very happy with the service so far. When I ordered the system, Debbie who called me after I had called the telephone number the night before, was most helpful,professional and kind."
napobnz
Oct 13, 2014
Verified Buyer
"Very Good, it goes up and when i need it. So far so good."
pscefcyk1122
Oct 13, 2014
Verified Buyer
"My Medical Care Alert is like my best buddy. Before I got my Medical Care Alert, I always wondered what would happen if I fell in the house or garage and I am the only one here? Most of my neighbors are "Snow Birds" and aren't here but 5 or 6 months of the year so they wouldn't be around if I fell. This Medical Care Alert has made me so comfortable about moving around the house, garage and yard. I don't worry about anything happening to me and not having any one knowing that I am in trouble. It is a relief off my mind and my kids think it is a smart thing since I live alone and they don't live close to me. It makes them breathe easier too. Everyone should have such a devise to keep them safe."
mariebrown2005753
Aug 03, 2014
Verified Buyer
"Was billed the day I called Received answers to questions after calling 2 or 3 times Each person said they would get back to me but I always had to call back. Now I am being told it takes weeks to receive credit for the you received July 28 Meanwhile I am paying interest because I was the 3 month plan was the shortest term you offer"
raybiase1
Jul 27, 2014
Verified Buyer
"Very pleased with the service and responsiveness of Jessica Fox and the customer Service team at this point. I hope that this continues."
joann33
Jul 26, 2014
Verified Buyer
"I found everything that they told me and everything I read to be right on. I ordered the home and yard one and found it works quite a ways down the road from my house. The lockbox that came with it had a flaw and it couldnt be opened, I called and they had a new one to me within 2 days, and it worked great and is on my door. I use the bracelet more than the lanyard but it is nice to have both and the peace of mind it gives now is wonderful."
Response from Medical Care Alert
Jul 26, 2014
“Thanks so much for your feedback! We're glad your lockbox is now working correctly - the lockbox is a great feature to let EMS in the door with out having to damage anything. Please remember to test your system weekly, and let us know if you ever need anything!”
murphy_bruce
Jul 26, 2014
Verified Buyer
"The phone number I was given to test the device did not answer-which concerned me greatly since the raisin eyre is to reach someone in an emergency. I reported the problem to the company and have had no problems since.-but the concern still lingers"
rick_deadrich
Jul 19, 2014
Verified Buyer
"I had asked the sales person to send the system to me. It was a gift to my mom and step father. Instead they tried to send it to my mother and only part of the system was in the package so your company had to send a second unit which took time to get arranged. Although your sales people were helpfull things didn't go well from the beginning, but I guess all is well that endd well. My mother and step father are pleased to be wearing the alert system. It does make them feel alot safer."
Response from Medical Care Alert
Jul 23, 2014
“Thanks for your feedback, we are glad your parents feel safer with the system and are wearing their buttons!”
marciat6941
Jun 27, 2014
Verified Buyer
"They helped me reset the receiver.
hmsouza
Jun 25, 2014
Verified Buyer
"Great unit. The power went out for 4 hours, and the system was still functioning. We feel safe."
Bryan S
Jun 23, 2014
Verified Buyer
Medical Care Alert's customer service is great - they know what they are talking about, they take the time to answer all your questions, and make sure everything is working the way it should.
OLD F
Jun 11, 2014
Verified Buyer
"i FELT THAT THE WAIT TIME WAS EXCESSIVE. EVEN THOUGH WE WERE JUST TESTING OUR NEW EQUIPMENT, i SAID TO MY WIFE, GLAD I AM NOT BLEEDING. vOLUME IS GREAT ON ALL TEST, HOWEVER, GIRL ANSWERING WAS DIFFICULT TO HEAR. THIS WAS OUR FIRST TIME USING, SO WE WILL GIVE IT ANOTHER CHANCE, WE WANT IT TO WORK!!"
Response from Medical Care Alert
Jun 14, 2014
“Thanks for your review and feedback. We will have our Customer Service team reach out to you to verify everything is working correctly. Regarding the wait time you experienced during testing, when you place your system in "live test" mode, those testing calls are routed at a lower priority so that we do not tie up our EMT Certified agents who are handling actual emergency calls. During an actual emergency your call is routed at high priority. Thanks!”
david_turner-6558
Jun 10, 2014
Verified Buyer
"cannot communicate with device much out of the room where it is located"
incainca_cannon
Jun 10, 2014
Verified Buyer
"I had to use it because i had a bad case of vertigo the system . I did find a problem that you can handle, The recorded alert needs to be checked and if possible to race the vol am to be much louder so it can alert every one in the house. also the voice of the operator also needs to be much lower. in an alert is no time to be shy.Can you think what it would be like to wake up with a bunch of firemen running around the house

please understand that I have a sever hearing problem . When I called I could just make out the lady's voice (she did a fine job of helping me ) .
I hope you can fix this problem with out much trouble. Thank you."
Response from Medical Care Alert
Jun 14, 2014
“Thank you for your review and comments. We will have our Customer Service team reach out to you to make sure all setting are correct and note your account that you are hard of hearing. Thanks!”
roxannecanfield
Jun 09, 2014
Verified Buyer
"You are there if we need you"
rondeb21
Jun 09, 2014
Verified Buyer
"My mother has it and has been satisfied with it! Thankfully she has not needed it so it hasn't been tested in that way. But very patient and caring when she has called to test it."
marv_kraska
Jun 09, 2014
Verified Buyer
"Very caring, compassionate people, concerned about helping the customer thru whatever situation they are calling about. Highly recommended as a customer oriented sales and SERVICE organization - same experience after the sale was complete, always willing to help with debug, testing, and in-use service. HIGHLY recommended!!!"
Response from Medical Care Alert
Jun 10, 2014
“Thank you SO MUCH for your kind comments - we've shared your note with the entire team here - everyone is smiling! :) We're glad you are happy with our service, and let us know if you ever need anything!”
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Visit Website
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
Facebook
TrustSpot Commitment
TrustSpot is a review and reputation management company that collects and displays 100% verified buyer reviews. We take authenticity very seriously, which is why we're the only review service that only allow reviews from verified paying customers. No fakes, no nonsense... just real reviews. That's our promise.
The TrustSpot Triple Guarantee
  1. TrustSpot Companies Are Held Accountable
  2. All Reviews Are Verified Customers
  3. Negative Reviews Can Never Be Deleted
Loading...