Medical Care Alert Health & Medical
4.8 From 1 to 5
2126 Reviews
Overall Ratings
5 Stars
1810
4 Stars
237
3 Stars
43
2 Stars
12
1 Star
24
Reviews 2126
Recommend 10 / 10
TrustScore 9.7 / 10
Write a Review
MARY R
Apr 11, 2024
Verified Buyer
Great service, but it was a bit tricky to set up. The phone number we called to initiate the system could not find our account, and the customers name was misspelled.
RONALD
Apr 09, 2024
Verified Buyer
Very quick response as we were doing a test of the application. Worked perfectly!
JOANNE W
Apr 06, 2024
Verified Buyer
My problem was solved quickly and efficiently; after troubleshooting, the
agent decided that a replacement should be made. Happily, I am now wearing the replacement. Thank you.
KEITH R
Mar 31, 2024
Verified Buyer
Professional customer service. Quick install and they took their time explaining everything with my Mother. Great choice.
AMY
Mar 13, 2024
Verified Buyer
Very pleased with the response time and customer service with the company.
LARRY
Mar 11, 2024
Verified Buyer
Package arrived on-time and was easy to setup.
Response from Medical Care Alert
Mar 11, 2024
Thank you for your positive feedback! We are delighted to hear that your package arrived on time and that the setup was easy for you. If you have any questions or need further assistance, please don't hesitate to reach out to us at 877-913-3680. We appreciate your business and please remember to test your system regularly!
RENITA F
Mar 07, 2024
Verified Buyer
I guess we won’t really know how well it works until the service is needed, but the ordering, set up & testing process went without issues.
Response from Medical Care Alert
Mar 11, 2024
Thank you for sharing your experience with us! We're glad to hear that the ordering, set up, and testing process went smoothly for you. We strive to provide a seamless experience for our clients from start to finish. Should you ever need help with anything please call us at 877-913-380. Thank you for choosing us!
DIANNE W
Mar 05, 2024
Verified Buyer
Immediate response. Stayed connected until I assured the responder that everyone in our house was fine.
Response from Medical Care Alert
Mar 05, 2024
Thank you for sharing your experience with us. We are glad to hear that our team was able to provide you with immediate assistance and stay connected until you were assured of your family's safety. Your well-being is our top priority, and we appreciate your feedback. Thank you for choosing Medical Care Alert, and remember to test your system regularly.
CATHERINE A
Mar 02, 2024
Verified Buyer
Excellent and helpful!
PEGGY K
Feb 26, 2024
Verified Buyer
Not good with technology, but Niki was able to solve problem.
JOHN O
Feb 21, 2024
Verified Buyer
Too soon for me to write a review
WENDELL
Feb 20, 2024
Verified Buyer
Good
BARBARA J
Jan 29, 2024
Verified Buyer
Toni was very professional and resolved my issue!
Response from Medical Care Alert
Jan 29, 2024
Thank you for taking the time to share your positive experience with us! We are delighted to hear that Toni provided you with professional service and successfully resolved your issue. Our team strives to deliver exceptional customer service, and it is always rewarding to receive such positive feedback. We greatly appreciate your support and look forward to serving you again in the future. If you have any further questions or concerns, please do not hesitate to reach out to us.
DEBORAH
Jan 27, 2024
Verified Buyer
Very friendly informative and customer service was great
DEBORAH S
Jan 26, 2024
Verified Buyer
I asked for help to get logged into my phone app and the agent said she wasn’t able to help me with that but she would put in an order for non-emergency help. It has now been over 2 weeks and to date, no one has contacted me at all. I’m quite disappointed as my family is not able to get on either. Would love to have someone reach out to be as requested.
LISA L
Jan 23, 2024
Verified Buyer
I was pleased with my experience ordering this system for my dad. The representative, Debbie, was knowledgeable and patient answering all of my questions. Set up was easy and took no time to test and activate. I would recommend this company for anyone needing a medical alert system.
Response from Medical Care Alert
Jan 29, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you were pleased with our medical alert system for your dad. We are proud to have Debbie as part of our team, and we're glad to hear that she provided you with excellent service. Our representatives strive to be knowledgeable and patient, ensuring that all customer inquiries are addressed to the best of their abilities. We understand that the ease of setup and activation is crucial when it comes to medical alert systems, and we're delighted to hear that it was a smooth process for you. Our goal is to provide a hassle-free experience for our customers, and we're glad we could meet your expectations. Thank you for recommending our company to others in need of a medical alert system. We truly appreciate your trust and confidence in our products and services. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
LISA E
Jan 23, 2024
Verified Buyer
Outstanding customer service and products! Way above the rest in comparison to other companies I have dealt with in medical alert systems
MARTY M
Jan 22, 2024
Verified Buyer
All good!! Very helpful!!
EMIKO G
Jan 20, 2024
Verified Buyer
I called in to do a test and was asked to hold. I waited for a few minutes and was cut off. So I called again and it was answered promptly. I hung up, pushed the alert button and the speaker elicited loud noises. So I waited for a rep to come on to give more information but there was silence. I called back again and the rep told me that I was given the wrong test and to try again. This time it worked. Reps were very nice and polite but as described above there needs to be improvement
Response from Medical Care Alert
Jan 21, 2024
Thanks for your feedback, we're sorry you were inadvertently placed on the wrong type of test. We have spoken to the agent and taken corrective action. If you ever have any issues with the system not testing correctly, you may want to consider getting our cellular based system that bypasses your home phone line. We use both AT&T and Verizon, completely separate from your personal cell phone service. Thanks Bryan
Dorothy C
Jan 18, 2024
Verified Buyer
It was the happiest call with you ever. My questions were answered quickly and clearly.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
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Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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