Deidri A
Verified Buyer
Response from Medical Care Alert
May 23, 2023
We appreciate your feedback and are glad that you are satisfied with the system. Thank you for your business and for taking the time to leave us a review. We look forward to serving you again in the future.
FRANK A
Verified Buyer
May 22, 2023
The gentleman I spoke with on the phone was in very helpful and very knowledgeable.
I only gave four stars, because my parents mainly, my father did not like the way the button worked, and he got quickly frustrated with it. But the gentleman I spoke with on the phone would get five stars with his knowledge and helpfulness.
I only gave four stars, because my parents mainly, my father did not like the way the button worked, and he got quickly frustrated with it. But the gentleman I spoke with on the phone would get five stars with his knowledge and helpfulness.
Response from Medical Care Alert
May 22, 2023
Thanks for your kind words and feedback, we're sorry this did not work for your dad. Since you wanted him to have a medical alert system with fall detection, you might consider our new SmartWatch PRO. This might be a more familiar feel for him (worn as a watch) and is the ONLY system that has fall detection that can be worn on the wrist. You can see it here https://www.medicalcarealert.com/senior-smart-watch-with-gps-service-plan/ just call us at 877-913-3680 and we can set it up for you.
Response from Medical Care Alert
May 15, 2023
Thank you for your positive review! We are so glad to hear that our dispatcher spoke slowly and clearly and calmly. We strive to provide excellent customer service and we are glad that we were able to meet your expectations. Please call Customer Service at 877-913-3680 if you need anything! Thank you for your feedback!
CARLA S
Verified Buyer
Response from Medical Care Alert
May 08, 2023
Thanks for your note, we understand it can be difficult at times when you are not there on site to help. I see from the notes we got the power loss situation resolved, and the good news is that we are notified if there is a problem with your mom's system. We'll know if the unit has been unplugged, or if she loses power. The medical alert system performs a weekly self-test and reports in to us. If we don't receive that self test notification we'll let you know. We want her system to always be ready and available for her. Please call Customer Service at 877-913-3680 if you have any questions - thanks!
GLORIA L
Verified Buyer
Response from Medical Care Alert
May 02, 2023
Thank you so much for your note - you have made our day! :) Please call us anytime if you need anything and remember to test your system regularly - customer service can help if you need us at 877-913-3680.
PAUL G
Verified Buyer
Response from Medical Care Alert
May 15, 2023
We are delighted to hear that you are satisfied with the ordering and setup process and with the fact that there is no long-term contract. We strive to make the process as easy and convenient as possible for our customers and we are glad that we are meeting your expectations. At Medical Care Alert, we are also committed to providing our customers with the highest level of customer service, including quick responses to emergency situations. Thank you for your review and for choosing us.
BOYD N
Verified Buyer
Mar 11, 2023
Sue was extremely helpful and patient. She was pleasant, professional and kind and reflects great service upon herself and Medical Care Alert. My customer service experience while researching and ordering the service was excellent. I patronize family owned, private businesses when possible due to service and professionalism. Medical Care Alert did not disappoint.
~Boyd - Indiana
~Boyd - Indiana
Response from Medical Care Alert
Mar 11, 2023
Thank you so much for your feedback - we really appreciate it! Please remember to test your system regularly and please call our Customer Service team at 877-913-3680 if you need anything!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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