Medical Care Alert
4.8 From 1 to 5
2015 Reviews
Overall Ratings
5 Stars
1706
4 Stars
221
3 Stars
40
2 Stars
10
1 Star
38
  • 2015 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
May 13, 2022
I recently had to switch from a system that would accommodate a cell phone since we switched from a landline.
Lisa helped walk us through the process. The new system arrived in a timely manner and directions enabled an easy setup.
Thank you!!
May 10, 2022
I wish my discharge was more organized. I really didnt know what to ask and wanted the nurses to guide me through it a little better. Everything was great but I felt confused and unsure about what to do when I got home.
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Response from Medical Care Alert
May 10, 2022
We're glad you're home, please call our Customer Service team at 877-913-3680 if you have any questions. Thanks!
May 05, 2022
My experience was very positive. Fast and efficient communication.
Apr 28, 2022
Great customer service!!
Apr 26, 2022
Thanks for quickly replacing my alert device .At my age, I feel much safer having it on me.
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Response from Medical Care Alert
Apr 26, 2022
Thanks for letting us know! Please remember to test your medical alert button regularly, and call us if you have any questions!
Apr 13, 2022
My alarm went off two days in a row while I was taking laundry out of the dryer, it works very welll and the people I talked to were very nice
I explained I was OK and did not need help

When I se it up on Sunday I called for assistance and was told the office was closd and left a call back, for Monday. someone called Monday morning and was very pleasant and I ex[lained I figured oout the set up. I am very pleased with the service
Apr 06, 2022
Great service & super nice staff to work with.
Mar 15, 2022
The pendant is not a walkie-talkie type device so if they can’t hear the base unit, EMT gets called.
Mar 11, 2022
Medical Care Alert has been a great system. We needed a replacement system as the new button would not sync with our current system. It was quickly replaced and mailing back the old system is very easy. The phone representatives are always helpful and pleasant.
Mar 10, 2022
Your customer service is excellent.
Mar 07, 2022
so far so good hope i never have to use it james in az
Feb 20, 2022
Great Service!
Feb 04, 2022
Very good
Jan 30, 2022
Too sensitive. Watch is unusable it’s more like a toy. Can’t use as a medallion substitute!
Jan 30, 2022
Your sta
Jan 26, 2022
They were very helpful and answered all my questions.
Jan 26, 2022
Customer service was great. They returned phone calls and followed up to confirm setup was completed. I feel confident in their service.
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Response from Medical Care Alert
Jan 26, 2022
Thanks so much for your feedback - we appreciate it! Your comments remind me of a radio ad I heard last week in Pt. Saint Lucie for an Air Conditioning repair company. Their tag line is “We answer the phone. We show up on time. We do the job right the first time.” Thanks again, and please remember to test your button regularly!
Jan 22, 2022
I explained the problem and went through the trouble shooting process and then it was decided the pendant needed to be replaced. My mother is 97 and lives with us. She has used the pendant and is very important it is working properly. Customer Service was very good!
Jan 10, 2022
Howcanyoutestit
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Response from Medical Care Alert
Jan 10, 2022
HI - you can test your system by pressing the button and speaking with the operator. We always appreciate a call from you first so that we can put your system in "test" mode for 15 minutes, that way we don't tie up a live operator. Please call customer service at 877-913-3680 - thanks!
Jan 09, 2022
Not a long wait time. Answered my question. Was courteous
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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