Medical Care Alert Health & Medical
4.8 From 1 to 5
2113 Reviews
Overall Ratings
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Reviews 2113
Recommend 10 / 10
TrustScore 9.7 / 10
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Nov 27, 2023
Verified Buyer
Debbie was friendly and didn’t act put out that I called several times with questions. It was easy to install/setup. Paperwork was relevant and not repetitive.
Nov 18, 2023
Verified Buyer
Had a little problem setting up the unit but Lisa talked me through it. She was patient, knowledgeable and very helpful.
Nov 18, 2023
Verified Buyer
I have been very pleased.
Nov 13, 2023
Verified Buyer
Very easy setup
Customer Service excellent so far
Oct 27, 2023
Verified Buyer
I was pleased speaking with Debbie & very reassured when I placed the order for my Aunt who lives in Chicago, but when the device came to my Aunt Emily Malinowski the wrong paperwork was sent & fortunately when I called they added other contacts over the phone. Had an event on Thursday 10/26 & EMT’s were dispatched but they were not given the code for the lockbox. I talked with the fire department when they were at her apartment &!they said they did not know the code; however my Aunt was able to answer the door. Thank goodness it was a false alarm otherwise they would’ve knocked down her door, I spoke to Brandon in the call center with my complaint’ he advised he would notify the supervisor. I hope this doesn’t happen to anybody else.
Oct 25, 2023
Verified Buyer
So far so good, We will be setting MedAlert system up this weekend. We needed a longer phone line. Debbie Ellie has touched base with the family regularly.
Eric Beck
Oct 24, 2023
Verified Buyer
Very positive experience, answered all questions and very helpful in the set up of watch.
Oct 24, 2023
Verified Buyer
I actually don’t remember the interaction. I’m sure it was fine. If there were a problem, I would remember.
Oct 15, 2023
Verified Buyer
Easy and helpful
Teri W
Oct 13, 2023
Verified Buyer
We have always been taken care by you! It’s so reassuring that you are there when needed! Everyone I’ve spoken with has been so kind and helpful! You all are a treasure to us!!
Jeanne S
Oct 03, 2023
Verified Buyer
I have been paying close to $400 a year and I just found out the system is not working beyond 1 foot! I switched back to the "fall detection" and it went off when I was standing still and again when I was sitting down. That is when I contacted customer support and found out, if I was more than 1 foot away the syrup would not hear me to say I was okay.
Sep 17, 2023
Verified Buyer
Great service and friendly help!
Sep 16, 2023
Verified Buyer
Debbie and the other woman did their best
I live so rural that a cellular signal frequently goes off with heavy clouds rain wind.
I told them thank you but am no feeling safe
That’s the same problem any company like yours would have and I wasn’t aware of this challenges
Sep 01, 2023
Verified Buyer
Easy system to purchase online and install. The product came on time and was setup and tested. The customer rep was helpful in answering questions. The system was just set up so we cannot speak to the service itself but everything up to this point was great. Thank you!
Aug 28, 2023
Verified Buyer
Medical Care Alert had a great variety of emergency medical devices at very reasonable cost. They were very helpful in suggesting what was best for me, and the delivery of the item was as told. I felt very confident that I chose the right device and the right company to make sure that I can get the best response from first responders no matter where I am in the US.
Aug 27, 2023
Verified Buyer
Excellent company and device for my Dad. Works exactly as promised by the company for a very remote area with no landline in the home.
Response from Medical Care Alert
Aug 28, 2023
Thank you so much for your kind words! We are so glad to hear that our medical alert device and company have been able to meet your Dad's needs in a remote area with no landline. We strive to provide the best medical alert monitoring service and products to our customers and are thrilled to hear that we have been able to do that for your Dad. Thank you for your review! Please call Customer Service if you need anything at 877-913-3680 and remember to have your Dad test his system regularly.
Aug 22, 2023
Verified Buyer
great customer service
Aug 14, 2023
Verified Buyer
Response was immediate and friendly. Just wish the automatic fall alert button was smaller and the lanyard easier to change the length.
Aug 11, 2023
Verified Buyer
Everyone wAs very helpful and patient as I worked through the options that were best for me.
I selected the watch and wear it daily in my home ( I live alone) even in the shower and in bed.
Aug 08, 2023
Verified Buyer
Customer service was responsive, very polite. It is nice to know you can wear a watch instead of a pendant. That always seemed so obvious what you were wearing.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
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