Medical Care Alert
4.8 From 1 to 5
1578 Reviews
Overall Ratings
5 Stars
4 Stars
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1 Star
  • 1578 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Jan 18, 2019
Jan 17, 2019
Immediate response. B
Not an emergency. Feel secure with the device
Jan 17, 2019
Everything as promised great company thank you
Jan 16, 2019
great experience
Jan 16, 2019
Very nice
Jan 16, 2019
was good i joined
Jan 16, 2019
All questions answered. Very helpful.
Jan 16, 2019
I had no problem with the process except that it cost $25 to return the equipment and than I receive an email a few days later saying how did I like the process of returning with free shipping!
Now I had to return the equipment cause my Dad passed away, so it wasn't like I was changing to another company. So I did not need this extra expense with all that I am dealing with now.
Jan 16, 2019
It worked every time.
Jan 16, 2019
Professional, friendly and helpful
Jan 11, 2019
Jan 11, 2019
Jan 11, 2019
Awesome gentleman. Not pushy but very pleasant and understanding
Jan 07, 2019
Spoke with Sue about returning med alert as I no longer needed it, she helped me get everything I needed to send back address and even answered our mail clerks question and helped me quickly and friendly, she’s a keeper.
Jan 02, 2019
Very good, I just wish there was 24 hour customer service.
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Response from Medical Care Alert
Jan 02, 2019
Thanks for your feedback - we appreciate it! Our monitoring center is open 24/7 and will gladly take a message for the customer service team if you need us after hours. Customer Service is open Monday-Friday 9:00 AM - 8:00 PM and Saturday 9:00 AM - 4:00 PM Eastern Time. Thanks!
Dec 25, 2018
EXCELLENT and attentive customer care. VERY efficient and prompt response to any concerns.
Dec 20, 2018
Medical Alert you are wonderful!!! Thank you for calling to let me know that my mother and fathers fall alarm was not functioning. They did not realize that shutting off the house phone, shut off the fall system.

Thank you to the courteous staff that assisted me in getting their new equipment and service lined out. You guys are the best. :-) Recommend your service to any one that needs fall monitoring to help keep their aging parents in their own home.


Deborah R. Adams-Flint
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Response from Medical Care Alert
Jan 02, 2019
We're so glad we could help your parents! We constantly monitor the status of our systems, so we are able to let them know if there is a problem with something like this (disconnected phone or power). Please encourage them to test weekly!
Dec 18, 2018
good job great people
Dec 12, 2018
Loved the device. Just wish I could have gotten it sooner in my fathers life
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Response from Medical Care Alert
Dec 12, 2018
We're sorry for your loss, and appreciate you taking the time to share your feedback.
Dec 10, 2018
Medical Care Alert is great!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
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