Medical Care Alert
4.8 From 1 to 5
1768 Reviews
Overall Ratings
5 Stars
1503
4 Stars
202
3 Stars
28
2 Stars
8
1 Star
27
  • 1768 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Jul 12, 2020
I recently purchased a MCA Elite pendant for my mother. I was very, very impressed with the level of knowlege displayed by the sales rep, Debbie, and with her patience and willingness to answer all my questions thoroughly and thoughtfully.
Unfortunately my mother went into the hospital within days of receiving her pendant and now she can not be left alone, so I can't speak to the quality of the pendant or the call service. Customer service helped me with the return and eventually MCA refunded most of the purchase price. That process seemed excessively slow. High marks for customer service though. The MCA reps are so efficient and helpful. Great people!
Jul 07, 2020
Excellent Service; Recommend to all my friends that have elderly parents trying to stay at home
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Response from Medical Care Alert
Jul 07, 2020
Thank you for your awesome feedback - we really appreciate it! Remember with our "friends and family" program both you and your referrals each get one free month of service...we truly appreciate your business and your referrals!
Jul 06, 2020
I was very happy with your service and working with your personnel was a pleasure.
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Response from Medical Care Alert
Jul 07, 2020
We shared your comments with the entire team - such a great way to start a Monday morning! Thank you for sharing!
Jun 26, 2020
It's really nice & we love it! Thank you
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Response from Medical Care Alert
Jul 07, 2020
Awesome! Please let our Customer Service team know if you need anything - thanks!
Jun 23, 2020
0
Jun 23, 2020
Very not ice and informative
Jun 23, 2020
The test was successful. Thank you
Jun 23, 2020
VERY EASY TO ORDER AND MY QUESTIONS WERE ANSWERED
Jun 22, 2020
The customer service person was very good about giving me my options and making sure we had a new system for my mom as soon as possible. Very friendly and informative.
Jun 18, 2020
Debbie provided excellent customer service. She answered all of my questions and provided a detailed description of the product and how it works. She put me at ease and supported me through the process.
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Response from Medical Care Alert
Jun 18, 2020
Thanks for your feedback on your experience with Debbie! She works hard to take great care of all her clients!
Jun 17, 2020
5 star customer service!
Jun 15, 2020
Will write more after I have had it for a longer time -- Only a week so farl.
Jun 15, 2020
I'm pleased with the system and regret it has gone off my mistake several times.
Jun 15, 2020
Surprisingly easy to set up. We have both mobile unit and landline. Tested system and no problems. Very satisfied so far and hope not needed but feel safe if we should need help. Personal very pleasant and helpful. Thank you! Gail
Jun 11, 2020
Very easy to set up and test. Price is reasonable.
Jun 05, 2020
To pushy
Jun 05, 2020
Customer service staff have always been efficient, professional and helpful. Thank you!
Jun 02, 2020
We purchased this system for my now 96 year old mother. She never wanted to wear the pendant & was annoyed by it. She liked previous system that had a wrist band for the alert. Over the past couple of years she has not been using it much. My brother is now living with her & she almost never gets out. I thought it wss a good system.
Jun 01, 2020
good
May 29, 2020
see previous review
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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