Medical Care Alert
4.8 From 1 to 5
1802 Reviews
Overall Ratings
5 Stars
1531
4 Stars
204
3 Stars
29
2 Stars
9
1 Star
29
  • 1802 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Sep 24, 2020
Your representative was professional, knowledgeable, courteous and very helpful.
Sep 23, 2020
We weren’t able to use your service....but your kindness in helping us was 5star..❣️❣️
Sep 17, 2020
So far we have been very pleased, it’s going on 2 weeks now.
We plan on testing the devices weekly and did the first one this week...it went well. It gives us peace of mind as my mom is 91 and has had 3 falls recently.
I do think however that the customer service hours should be extended. We are on the west coast and there is a three hour
difference.
Sep 15, 2020
I was hesitate in getting the system because I had some problems a few years back with another company but everything has worked out fine so far.
Sep 10, 2020
I will be calling to get help for setting the unit up. The paperwork that came with it hasn't helped me enough.
Sep 09, 2020
Thanks for all your help, every senior adult need to get one.
Sep 04, 2020
Very helpful for such matters-- life or death or well-being
Sep 04, 2020
Helpful. Patient. Pleasant.
Aug 29, 2020
Great so d
Far
Aug 27, 2020
I'm still in the learning process that is the reason for 4 stars. IF I'm outside and accidental bump the button-their is no way T can hit reset on the monitor to cancel the call.

So far I'm very pleased with the equipment. I love the range it gives me more freedom. Another BIG plus I'm in my own home.
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Response from Medical Care Alert
Aug 27, 2020
We're so glad you like the system! Please remember to test it regularly, and call customer service at 877-913-3680 if you have questions or need anything. Thanks!
Aug 24, 2020
Returned equipment was confirmed to have been received prior to required return date... but because one Medical Care Alert department did not communicate with another I was charged for one month. While the charge was immediate, I am still waiting on the charge to be returned ... 24 days later and counting!!
Aug 23, 2020
Very helpful. Prompt service.
Aug 21, 2020
All good
Aug 15, 2020
Very efficient and timely. Well done
Aug 14, 2020
Totally satisfied.
Aug 12, 2020
Wish there was an amplifier on little device so easier to hear. Unhappy that new device took so long to be sent After 1 pm call, 2 day mail turned into 6 days. Other than that services are great.
Aug 11, 2020
Great service
Aug 05, 2020
It was an accident that she hit the button but the operator was very understanding and sweet!
Aug 05, 2020
After checking out many of the Medical Alert companies, I decided to go with Medical Care Alert. I feel they have the best selection of systems at a very reasonable price. I corresponded with Debbie Elie and she was very helpful and informative. I ordered a complete package and so far have been very happy with their service.
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Response from Medical Care Alert
Aug 05, 2020
Thanks so much for your feedback and for choosing us! Please call customer service if you need anything, and remember to test your system regularly!
Aug 03, 2020
This is the second time I have had to use your services. It is rewarding to have the quality of service that I pay for, Thank you.
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Response from Medical Care Alert
Aug 05, 2020
We're glad you're back! Thanks for your kind words, and remember to test your system regularly!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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