Jacalyn L
Verified Buyer
Jul 12, 2020
I recently purchased a MCA Elite pendant for my mother. I was very, very impressed with the level of knowlege displayed by the sales rep, Debbie, and with her patience and willingness to answer all my questions thoroughly and thoughtfully.
Unfortunately my mother went into the hospital within days of receiving her pendant and now she can not be left alone, so I can't speak to the quality of the pendant or the call service. Customer service helped me with the return and eventually MCA refunded most of the purchase price. That process seemed excessively slow. High marks for customer service though. The MCA reps are so efficient and helpful. Great people!
Unfortunately my mother went into the hospital within days of receiving her pendant and now she can not be left alone, so I can't speak to the quality of the pendant or the call service. Customer service helped me with the return and eventually MCA refunded most of the purchase price. That process seemed excessively slow. High marks for customer service though. The MCA reps are so efficient and helpful. Great people!
Patricia A
Verified Buyer
Response from Medical Care Alert
Jul 07, 2020
Thank you for your awesome feedback - we really appreciate it! Remember with our "friends and family" program both you and your referrals each get one free month of service...we truly appreciate your business and your referrals!
Rose L
Verified Buyer
Response from Medical Care Alert
Jul 07, 2020
We shared your comments with the entire team - such a great way to start a Monday morning! Thank you for sharing!
Response from Medical Care Alert
Jul 07, 2020
Awesome! Please let our Customer Service team know if you need anything - thanks!
Connie K
Verified Buyer
Response from Medical Care Alert
Jun 18, 2020
Thanks for your feedback on your experience with Debbie! She works hard to take great care of all her clients!
Marcia B
Verified Buyer
Jun 02, 2020
We purchased this system for my now 96 year old mother. She never wanted to wear the pendant & was annoyed by it. She liked previous system that had a wrist band for the alert. Over the past couple of years she has not been using it much. My brother is now living with her & she almost never gets out. I thought it wss a good system.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
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