August T
Verified Buyer
Jan 16, 2019
I had no problem with the process except that it cost $25 to return the equipment and than I receive an email a few days later saying how did I like the process of returning with free shipping!
Now I had to return the equipment cause my Dad passed away, so it wasn't like I was changing to another company. So I did not need this extra expense with all that I am dealing with now.
Now I had to return the equipment cause my Dad passed away, so it wasn't like I was changing to another company. So I did not need this extra expense with all that I am dealing with now.
Response from Medical Care Alert
Jan 02, 2019
Thanks for your feedback - we appreciate it! Our monitoring center is open 24/7 and will gladly take a message for the customer service team if you need us after hours. Customer Service is open Monday-Friday 9:00 AM - 8:00 PM and Saturday 9:00 AM - 4:00 PM Eastern Time. Thanks!
Deborah A
Verified Buyer
Dec 20, 2018
Medical Alert you are wonderful!!! Thank you for calling to let me know that my mother and fathers fall alarm was not functioning. They did not realize that shutting off the house phone, shut off the fall system.
Thank you to the courteous staff that assisted me in getting their new equipment and service lined out. You guys are the best. :-) Recommend your service to any one that needs fall monitoring to help keep their aging parents in their own home.
Sincerely,
Deborah R. Adams-Flint
Thank you to the courteous staff that assisted me in getting their new equipment and service lined out. You guys are the best. :-) Recommend your service to any one that needs fall monitoring to help keep their aging parents in their own home.
Sincerely,
Deborah R. Adams-Flint
Response from Medical Care Alert
Jan 02, 2019
We're so glad we could help your parents! We constantly monitor the status of our systems, so we are able to let them know if there is a problem with something like this (disconnected phone or power). Please encourage them to test weekly!
Andrew T
Verified Buyer
Response from Medical Care Alert
Dec 12, 2018
We're sorry for your loss, and appreciate you taking the time to share your feedback.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
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