Medical Care Alert
4.8 From 1 to 5
1711 Reviews
Overall Ratings
5 Stars
1460
4 Stars
196
3 Stars
25
2 Stars
8
1 Star
22
  • 1711 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Jan 25, 2020
I am leasing this device for my mother-in-law.... a new one was just delivered today, (sent 2-day USPS on Jan 20 but I was here today Jan 24, when the postman put it at my front door). But I found out that she already received a semi-threatening letter to charge her $900 or more if she did not return the device she has, which by the way I have leased for the entire year. Why would you contact or send anything to her when it is me that has the contract with you? And even if the new device had arrived on time, do we not get a bit of a grace period to return the old device? I am so irritated that you caused her this stress for NO reason. She has no contract with you, only me. Please explain. Ann Smith
Jan 23, 2020
The process could not be easier. Debbie took my order and was very helpful. We received the equipment within 2 days of the order and the set up was very simple. I would recommend Medical Care Alert to anyone needing a life alert system
Jan 22, 2020
I'm Sorry - I have not spoken with anyone recently so I'm unable to write a review.
Jan 21, 2020
Very friendly, explained everything thoroughly, thank you for peace of mind.
Jan 20, 2020
Medical Care Alert personnel need to ask up front whether patient has a pace-maker.
Thanks! Seems like good system.
Jan 16, 2020
customer service was courteous and quick.
Jan 16, 2020
My experience was good but not extraordinary. If I had a complaint, it would be how long it took to receive the partial refund (nearly 60 days from the notification date). Still, I appreciate that there was a refund. I didn't think to ask for that, as I made the notification the day after my mother died. The refund took my experience from a 3-star to a 4-star review (and my likely recommendation from a 7 to a 9).
Jan 11, 2020
For three months no response!
They finally said batteries dead and would replace them,but by then I found another company"
Jan 09, 2020
!
Jan 06, 2020
I already answered you. I told you I do not like the cord...too heavy and thick. I do not like the weight of the pendant. It is so different than the last one I had from another company. Yours is always in the way. I may change again.
Jan 05, 2020
Great
Jan 02, 2020
Very responsive customer service
Jan 01, 2020
I Have not used it yet. I hope I never well
Jan 01, 2020
Great response to situation. Highly recommend this company
Dec 29, 2019
Helpful support staff
Dec 27, 2019
Bryan was so great! He took care of my family so quickly and did a same day install to help keep my family member connected with help. Cameron was out installer and he was very kind and courteous to my family and made us feel comfortable with the entire install and useage process. Thank you so much for everything!
Dec 26, 2019
Excellent service I will highly recommend you to any one of my friends who need medical alert you guys do a great job you stay with me three times already
Dec 24, 2019
Always responsive and helpful
Dec 23, 2019
Great customer service
Nov 26, 2019
Excellent care interns of quick phone responses. Fortunately I didn’t need an emergency alert. I wished that the pendant was smaller. If it had been, I would have worn it all the time. Instead, I constantly wore the Bedside Buddy. Its range did not extend very far in my house, rendering it almost useless, but also the Buddy’s cloth band broke twice. Thank you for your service.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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