Medical Care Alert
4.8 From 1 to 5
1560 Reviews
Overall Ratings
5 Stars
1346
4 Stars
179
3 Stars
17
2 Stars
6
1 Star
12
  • 1560 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Nov 13, 2018
the person I spoke with was very knowledgeable and helpful. My question was promptly answered.
Nov 13, 2018
I only have 4 days off service to review, so things may be skewed. But the ordering process was smooth thanks to Justin (I think) and the equipment arrived in two days. Set up was as simple as advertised, and so far we are TOTALLY happy. Thank you for the priceless peace of mind.
Nov 07, 2018
The one and only time the button was pressed due to a fall from the patient, the call center botched protocol on file. Would not recommend.
Oct 31, 2018
I ordered replacement parts for my dad's Medical Care Alert (2 belt loop clips). I only received one, but when I brought it to the customer services' attention, it was taken care of immediately.
Oct 25, 2018
There response has always been good the people are pleasant and the agent is very good and helpfull
Oct 22, 2018
Everything was excellent, but one pretty major thing knocked my rating down to 3 Stars -- Specifically, one of the subscriber names on the account is incorrect. It should be SARAH NELSON, not Sharon Nelson. That's pretty major. I discovered that error on 10/15/18 and I asked that it be corrected to SARAH NELSON at that time. As of yesterday 10/21/18 it was still incorrect. Not good.
UPDATE: Kudos to your team for responding so quickly to this review! The name issue has been corrected. Thanks so much for your prompt attention and concern. Rating upgraded to 5 Stars. :)
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Response from Medical Care Alert
Oct 22, 2018
Hi Mary - we're very sorry for the mistake on the name, and all records have been updated to reflect "Sarah Nelson". Please let us know if you need anything else - thanks!
Oct 22, 2018
I activated the system by accident. Howver, everything worked well and the resonse time was excellent.
Oct 22, 2018
Great service the only thing is you need to get belt clips that fit wide belts. Please send me the leather pouch belt clip. I don’t recall anyone telling me about that option. Thank you
Medical Care Alert Logo
Response from Medical Care Alert
Oct 22, 2018
Hi Gary - thanks for your note. It looks like we sent you our extra strong belt clip, but if you'd like the leather pouch belt clip please let us know and we'll get one out to you right away. Thanks!
Oct 22, 2018
MCA customer service dept is always excellent!
Oct 20, 2018
I was pleased at the response to my sister's fall.
Oct 15, 2018
We have not needed to actively use our Medical Care Alert, but it gives us a feeling of security knowing that it is either right next to us or attached to one of our waist belts.
Thank you :)
Oct 12, 2018
Great customer service rep!
Oct 12, 2018
Everything went great. It was decided that I needed new batteries. They were sent out immediately and as soon as I got them , I sent the old ones back,in the prepaid pkg.
Oct 11, 2018
Very good. Thank you.
Oct 11, 2018
Very good. Thank you.
Oct 05, 2018
My experience was very satisfying. Thanks
Oct 03, 2018
The response was exactly as the beginning instructions said. The response voice was clear and entirely audible. So far, so good.
Sep 30, 2018
Very helpful replacing a damaged unit.
Sep 29, 2018
Everything OK. People very supportive and nice.
Sep 29, 2018
Great!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680

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