Medical Care Alert
4.8 From 1 to 5
1974 Reviews
Overall Ratings
5 Stars
1669
4 Stars
218
3 Stars
39
2 Stars
10
1 Star
38
  • 1974 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Oct 21, 2021
Great service. Very nice people!
Oct 21, 2021
MedAlert equipment arrived quickly and was easy to set up and test.
Oct 18, 2021
k
Oct 11, 2021
This company has been very important to me in that it took good care of me in the time of need I thank you so much
Oct 09, 2021
Sue Neal is always helpful and quick to respond every time I’ve reached out to her over the past few years. My family appreciates her great customer service!
Oct 08, 2021
very pleased with the service
Oct 07, 2021
Excellent care and service! Thank you!
Oct 04, 2021
Professional and caring company
Sep 29, 2021
It took a long time for customer service to answer to test the system for the first time. But, other than that we thankfully haven't needed to use the service yet.
Sep 27, 2021
So far haven't had any issues
Sep 23, 2021
Great customer service. Willing to spend time answering questions and making sure all is understood.
Sep 23, 2021
very pleasant women took care of issue
Sep 15, 2021
The rep. was very helpful.
I was needing return information for my father's Medical Care Alert necklace, since he is on the road to recovery and she was quick and helpful to get me the information that I was needing.
If we ever need a Medical Care Alert necklace again, we will definitely use Medical Care Alert again.
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Response from Medical Care Alert
Sep 15, 2021
Thanks for letting us know, we appreciate you taking the time to share your experience with us! We hope to be of service to you again if you need us - we are family-owned and operated and greatly appreciate referrals! Thanks!
Sep 09, 2021
The representative that I spoke with was patient, calm and friendly. Couldn't have been more helpful. Everything has moved along like clockwork.
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Response from Medical Care Alert
Sep 09, 2021
Thanks so much for sharing your experience with us - we appreciate it! Please remember to test your system regularly, and call Customer Service if you need anything at 877-913-3680. Thanks!
Sep 05, 2021
there is nothing wrong with the product but an aging parent who doesn't like new things. she claims she can't hear the caller or the ring once the product is activated. A case of selective hearing I am sure.
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Response from Medical Care Alert
Sep 07, 2021
Thanks for your note - we appreciate your feedback. The HOME system your mom has is really loud - when she presses the button it emits a loud signal, then says "CALLING FOR HELP, CALLING FOR HELP". We send these units out at 100% volume. However, I have literally had people stand right next to it and say they can't hear it, only to find out they don't have their hearing aids in! :) Rest assured that if you mom presses the button, we will always dispatch help even if we don't make voice contact with her. Please call Customer Service at 877-913-3680 if you have any questions, or want to make any changes to her notification/dispatch plan.
Sep 05, 2021
Great product and service
Aug 31, 2021
Very easy to install.
Aug 28, 2021
Wonderful staff. Always knowledgeable and helpful. I appreciate them.
Aug 27, 2021
Our problem with the system was that its poor response to a power outage. Twice we had first responders enter our bedroom past midnight and scare us awake because the power had gone out and we don't have good cell service in the valley.
Aug 24, 2021
Customer service excellent
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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