Tammy R
Verified Buyer

Response from Medical Care Alert
Feb 10, 2021
Hi - thanks for your note. The button range on the system your mom has is up to a max of 1,000 feet from the base unit. That range can be impacted by terrain, building materials, etc. Customer Service can help you perform a "range test" to see exactly how far the button will reach (you need two people to do this - one to go outside with the button, one to listen at the base console to hear it beep). You can also try positioning the console in a different area of the house if possible. Please call 877-913-3680 and we can walk you through it - thanks!
Melody M
Verified Buyer
Jan 21, 2021
Protecting our loved ones is top priority. There are not enough kind words to express my gratitude and satisfaction with Medical Care Alert. We made the very tragic mistake of misunderstanding and purchased Medical Alert. Their product is substandard and never recognized falls. My very elderly mom won’t go anywhere without wearing it. All of her falls have been detected, ambulances have been dispatched and they are available 24 hours a day. The costumers service is excellent:a always pleasant, helpful and well trained. Our family is very grateful to subscribe to this service.

Response from Medical Care Alert
Jan 21, 2021
Thanks for your kind words and feedback! We truly appreciate it! Please call customer service at 877-913-3680 if you need anything
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
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