Medical Care Alert
4.8 From 1 to 5
1935 Reviews
Overall Ratings
5 Stars
1637
4 Stars
217
3 Stars
36
2 Stars
9
1 Star
36
  • 1935 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Jul 28, 2021
Friendly and helpful
Jul 27, 2021
Love it and feel so secure having it
Jul 26, 2021
Very comforting and helpful to be able to consult with a professional when one is in need of professional advice!
Jul 23, 2021
They were excellent. Great response and answered every question. This is a great team.
Jul 20, 2021
So far we have been quite happy with your service. I am especially pleased that when I call I don't have to wait on hold for forever. My mother hasn't found it necessary to push the button thus far, so I can't give a complete review until we see what happens if she needs the service. Everything else has gone quite smoothly. Thanks.
Jul 18, 2021
This was the first time we have had any experience using a Medical Alert system of any kind. We were educated about the system by very kind people who communicated very well when we called Customer Service. When we were ready to get started, the system was sent, we activated according to instructions, and it was just as simple as we were told it would be. We did need to use the system many times and it never failed to bring a quick response. Having the system game both my parents and part-time caregivers peace of mind that extra help was only a push of a button away!! The system and support behind the system truly lived up to everything that it was advertised to do and be. Thank you.
Jul 17, 2021
Very understanding and helpful.
Jul 17, 2021
I would truly recommend this company to anyone looking for Medical Alert Assistance. Service was Great, Price was very affordable and Customer Service was GREAT. I have recommended this company to many people and would do again.
Jul 13, 2021
Very helpful
Jul 11, 2021
Extremely helpful and the package was delivered as promised. I would recommend this company to anyone needing this support for their elderly family members.
Jul 10, 2021
Excellent product, useful information with no sales pressure. Documentation is clear and complete. Process to order and establish account is clear, easy, and quick.
Jul 09, 2021
Everyone was to see helpful and understanding. We got my parents systems up and running in no time. Living an hour+ away, it is comforting knowing that someone is always nearby in case of emergency. I especially like the tracking pendants. My parents are NOT stay at home kind of people, so this keeps them safer, and myself saner.
Thank you Medical Alert.
Jul 05, 2021
Great service. Always a friendly response to calls that I have made over little glitches on our end.
If the need arises in the future we will be back.
Jul 03, 2021
Person helping me was polite, informative, and resolved my problem, and was patient with me.
Jul 03, 2021
I have not used the service yet so I cannot review it yet. The setup is fairly easy. The equipment seems good and sturdy. I chose the wristband which I’m not very impressed with. It looks like a child’s pretend watch.
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Response from Medical Care Alert
Jul 07, 2021
HI - thanks for your feedback, we appreciate it. We have an alternate wrist button that you might like better, someone from Customer Service will give you a call to discuss. Thanks!
Jul 02, 2021
The Medical Alert System gave my family Peace of Mind when I was Alone. it worked well.
Jun 30, 2021
great service
Jun 29, 2021
The system worked as advertised and was helpful to us. You were very pushy and abrupt when it came time to return the equipment.
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Response from Medical Care Alert
Jun 30, 2021
Thanks for your feedback. I'm sorry if we came across too hard, we just want to make sure that folks return the equipment in a timely fashion so that we don't continue to charge them for service when they aren't able to use the system any longer. We'll review our communication and see where we can make improvements. Thanks for being a great client for many years and we're glad we were able to help.
Jun 24, 2021
It was quick and easy to set up . They were very helpful
Jun 24, 2021
I like the smaller charger. My old one was 5 yrs old. The piece you wear is also smaller. But the narrow string between the strap and monitor is too flimsy. Thanks for update of equipment. I wear it everyday.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM

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