Alan F
Verified Buyer
Jun 19, 2019
As per normal purchasing was fine. However, returning a product did not go very well. The product- a rod on sale - although new, was clearly old stock. It had already had a hard life, the rod bag was worn through at a number of the guides. On first use it failed, but that is why there is a warranty and replacement process. Unfortunately, it took well over a month with very little communication. A number of times I had to ask for feedback. I also took offence to accusatory descriptions of my product handling. I asked for communication around this and did not receive any clarification. Instead my product just appeared back - fixed! - which I guess is why they get a star. I have yet to use the product again for fear of going through this process again. This product should have been consumed by marine deals out of good faith.
David G
Verified Buyer
Jun 14, 2019
Good range of product at good prices. Only 3 stars this time as one product ordered was not in stock for several weeks leading to a cancellation of order for that product. Good communication from company on availability, but I would have preferred a refund rather than a credit for future purchases.
Philip M
Verified Buyer
Jun 13, 2019
ordered an Ocean Angler Jitterbug rod and received it next day however upon unpacking discovered they had sent a Daiwa rod. Phoned them and explained what had happened they sent out the correct item and provided a return courier ticket can't ask for better service these guys go the extra distance. Great service and pricing.
Richard L
Verified Buyer
Jun 13, 2019
Recent purchase was for dive booties, very satisfied with the product and service.
However after experiencing your RMA peocees for a potential faulty VHF radio I will never buy electronic goods from you again and will share this opinion with anyone I know who is considering buying from you.
However after experiencing your RMA peocees for a potential faulty VHF radio I will never buy electronic goods from you again and will share this opinion with anyone I know who is considering buying from you.
About Marine Deals
Fishing, Boating, Diving, Watersports…it's all about getting you awesome Marine Deals.
We're dedicated to giving you the opportunity to buy marine and fishing equipment at the lowest prices you will find!
We launched in October 2009 and have grown from a small company working out of our garage to become New Zealand's most popular online marine retailer. In 2013 we were stoked to find out we'd won 12th place in the Deloittes Fast 50 NZ's Fastest Growing Companies.
Marine Deals is a Verified Merchant
Questions? Contact Us
support@marine-deals.co.nz
09 281 3150
8am to 5pm
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