Haley W
Verified Buyer
Jan 14, 2019
In the last 6 years or so of purchasing my hair from y'all i have only had 1 issue. It was with the hair itself, it was just a bad batch of bonds. These things happen and its totally understandable. Y'all replaced the hair in a matter of days and the customer service was outstanding. I will be a forever customer. Thank y'all so very much. And my new hair is amazing as always.
Christina S
Verified Buyer
Jan 13, 2019
I have had so many problems with your website. I made a purchase in December and couldnât use my 5% off coupon because it kept saying I wasnât signed in. I got my purchase and the color was way off from the picture. So I had to come back and buy more of a different color and again it wouldnât let me sign in. After four attempts, I was able to sign in and use my coupon. It either said âinvalid emailâ or it would look like I had signed in but then tell me I wasnât when I tried to use the coupon. I bought your brand because it came highly recommended by my hairstylist but between the bad color and the website difficulties, I wonât be buying again.
Response from Locks & Bonds
Jan 14, 2019
Hi Christina,
We are so sorry you had a hard time with our website! We try very hard to make it easy to use. We canât say what happened when you tried to log in. Do you have more than one account with 2 emails? We have looked to see if you sent us an email for help, but do not see one. We are ALWAYS here to help ASAP.
Color can look different according to the monitor and lighting. We take all our photos in north facing daylight and no flash. Lighting will have a big impact on hair color!
Also, we accept returns and exchanges if the color is wrong. And, we also have an âon loanâ lending program for our color ring to ensure you get the right color. We are so sorry you did not email us as we could have helped. Our email is info@locksandbonds.com or locksandbonds@gmail.com and can be found on our contact page.
PS: We see you have it installed already. You can color the hair to match yours! Just do a strand test first on wet hair, as extensions take on color faster and often darker.
Jennifer O
Verified Buyer
Response from Locks & Bonds
Dec 13, 2018
Hi Jennifer!
Thank you so much for your great review!
We can arrange to ship to you without a signature. Contact us before you are ready to order next time, and we will help with a signature waiver.
However, because mailbox theft and porch pirates have unfortunately become so rampant, we had to put a signature on all shipments to avoid huge losses lately.
If we do ship without signature, you do have to make sure your mail delivery area is safe, as we can not reship if a package is stolen after it has been marked as delivered by USPS or FedEx.
Hope this info helps you next time you order!
The L&B Team
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