Ginnymae H
Verified Buyer
Response from Locks & Bonds
Jul 10, 2019
Hi Gennymae!
Please send us an email to info@locksandbonds.com about the clips. Truly, we only use the best quality of clips...we have tried them all and have been using these for over 11 years. There are no better clips! If they are not closing, something might have happened to them, like perhaps they got crushed somehow during transport. Please contact us and we will help. Thank you! The L&B Team
Lyndsey B
Verified Buyer
Response from Locks & Bonds
Jun 04, 2019
Hi Lyndsey,
Please contact us!
It is the same tape that is on our tape extensions and it just does not fail if all is done correctly and the hair is clarified before installing.
There is always a reason the tape does not stick!
We sell thousands of these packs, year after year, and they are one of our hottest selling items, with some salons buying them in large bulk orders.
We will await your email to info@locksandbonds.com
L&B
Wanda A
Verified Buyer
May 01, 2019
This was my fourth purchase with Locks and Bonds for hair clip ins and I am extremely happy with the hair and quality of their work. I ordered different lengths to achieve different looks for all occasions. I would highly recommend their product and will certainly order again for myself.
Yvonne H
Verified Buyer
Mar 15, 2019
I just came back from my holiday to find the (custom-made) extensions waiting for me, and they're amazing! The colours are beautiful and they match my hair perfectly, I'm super happy! I just wanted to thank you guys for the incredible customer service. I've tried so many different brands of extensions before and both your hair and service are the best out there. I couldn't be happier, thank you!
Joanne Giannini
Verified Buyer
Response from Locks & Bonds
Mar 12, 2019
Hi Joanne,
We contacted your right away about your issue and are right now working with your to solve it. We are awaiting the return of the hair by you, so that we can see what the cause may have been. All hair is 100% natural, so each pack will not be exactly the same as real hair can not manufactred or processed to be exactly the same all the time. But our rate of problem hair is less then 1%.
The color is #60, is a lightest blonde color. If that did not work for you, can send us a photo of your hair color, so that we can better help you decide what color works for you. Also, one can always send the hair back to us for an exchange if still in the original packaging. Our packaging is in 100% clear cellophane, so it is easy to see the color before opening it.
We are always available via email to help!
The L&B Team
ginger m
Verified Buyer
Haley W
Verified Buyer
Jan 14, 2019
In the last 6 years or so of purchasing my hair from y'all i have only had 1 issue. It was with the hair itself, it was just a bad batch of bonds. These things happen and its totally understandable. Y'all replaced the hair in a matter of days and the customer service was outstanding. I will be a forever customer. Thank y'all so very much. And my new hair is amazing as always.
Christina S
Verified Buyer
Jan 13, 2019
I have had so many problems with your website. I made a purchase in December and couldn’t use my 5% off coupon because it kept saying I wasn’t signed in. I got my purchase and the color was way off from the picture. So I had to come back and buy more of a different color and again it wouldn’t let me sign in. After four attempts, I was able to sign in and use my coupon. It either said “invalid email” or it would look like I had signed in but then tell me I wasn’t when I tried to use the coupon. I bought your brand because it came highly recommended by my hairstylist but between the bad color and the website difficulties, I won’t be buying again.
Response from Locks & Bonds
Jan 14, 2019
Hi Christina,
We are so sorry you had a hard time with our website! We try very hard to make it easy to use. We can’t say what happened when you tried to log in. Do you have more than one account with 2 emails? We have looked to see if you sent us an email for help, but do not see one. We are ALWAYS here to help ASAP.
Color can look different according to the monitor and lighting. We take all our photos in north facing daylight and no flash. Lighting will have a big impact on hair color!
Also, we accept returns and exchanges if the color is wrong. And, we also have an “on loan” lending program for our color ring to ensure you get the right color. We are so sorry you did not email us as we could have helped. Our email is info@locksandbonds.com or locksandbonds@gmail.com and can be found on our contact page.
PS: We see you have it installed already. You can color the hair to match yours! Just do a strand test first on wet hair, as extensions take on color faster and often darker.
Latest Photos
TrustSpot Commitment
TrustSpot is a review and reputation management company that collects and displays 100% verified buyer reviews. We take authenticity very seriously, which is why we're the only review service that only allow reviews from verified paying customers. No fakes, no nonsense... just real reviews. That's our promise.
The TrustSpot Triple Guarantee
- TrustSpot Companies Are Held Accountable
- All Reviews Are Verified Customers
- Negative Reviews Can Never Be Deleted