Yvonne H
Verified Buyer
Mar 15, 2019
I just came back from my holiday to find the (custom-made) extensions waiting for me, and they're amazing! The colours are beautiful and they match my hair perfectly, I'm super happy! I just wanted to thank you guys for the incredible customer service. I've tried so many different brands of extensions before and both your hair and service are the best out there. I couldn't be happier, thank you!
Response from Locks & Bonds
Mar 12, 2019
Hi Jamie,
It is possible, when ordering from oversees, for delivery not in the USA, to get charged with additional import duty. It does not happen all the time, but we are powerless to do anything about that. Some countries are more draconian than others when it comes to imposing an import tax. The import duty is 100% levied by your country and we don‘t see that bill or receive any money at all.
This can happen when ordering anything, from any company, if you do not live in the USA. We are very sorry!
The L&B Team
Joanne Giannini
Verified Buyer
Response from Locks & Bonds
Mar 12, 2019
Hi Joanne,
We contacted your right away about your issue and are right now working with your to solve it. We are awaiting the return of the hair by you, so that we can see what the cause may have been. All hair is 100% natural, so each pack will not be exactly the same as real hair can not manufactred or processed to be exactly the same all the time. But our rate of problem hair is less then 1%.
The color is #60, is a lightest blonde color. If that did not work for you, can send us a photo of your hair color, so that we can better help you decide what color works for you. Also, one can always send the hair back to us for an exchange if still in the original packaging. Our packaging is in 100% clear cellophane, so it is easy to see the color before opening it.
We are always available via email to help!
The L&B Team
ginger m
Verified Buyer
Haley W
Verified Buyer
Jan 14, 2019
In the last 6 years or so of purchasing my hair from y'all i have only had 1 issue. It was with the hair itself, it was just a bad batch of bonds. These things happen and its totally understandable. Y'all replaced the hair in a matter of days and the customer service was outstanding. I will be a forever customer. Thank y'all so very much. And my new hair is amazing as always.
Christina S
Verified Buyer
Jan 13, 2019
I have had so many problems with your website. I made a purchase in December and couldn’t use my 5% off coupon because it kept saying I wasn’t signed in. I got my purchase and the color was way off from the picture. So I had to come back and buy more of a different color and again it wouldn’t let me sign in. After four attempts, I was able to sign in and use my coupon. It either said “invalid email” or it would look like I had signed in but then tell me I wasn’t when I tried to use the coupon. I bought your brand because it came highly recommended by my hairstylist but between the bad color and the website difficulties, I won’t be buying again.
Response from Locks & Bonds
Jan 14, 2019
Hi Christina,
We are so sorry you had a hard time with our website! We try very hard to make it easy to use. We can’t say what happened when you tried to log in. Do you have more than one account with 2 emails? We have looked to see if you sent us an email for help, but do not see one. We are ALWAYS here to help ASAP.
Color can look different according to the monitor and lighting. We take all our photos in north facing daylight and no flash. Lighting will have a big impact on hair color!
Also, we accept returns and exchanges if the color is wrong. And, we also have an “on loan” lending program for our color ring to ensure you get the right color. We are so sorry you did not email us as we could have helped. Our email is info@locksandbonds.com or locksandbonds@gmail.com and can be found on our contact page.
PS: We see you have it installed already. You can color the hair to match yours! Just do a strand test first on wet hair, as extensions take on color faster and often darker.
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