Hi Amanda, Please check your spam folder! We have an automated shipping system which includes automatic email updates with a tracking number, as to when the item is shipped and scanned by the delivery carrier. There is a link in the email that can be clicked to follow the shipment. You will get another email when delivered. The emails will be automatically sent to the email that your L&B account is under. Sometimes, if your security setting is high on your email account, our emails will go into your spam folder. Thank you again for your order! The L&B Team

Hi Kimberly, We sent you an email asking for more details on Tuesday, and that we would send you some free tap tabs the following day. We do always help. You then told us that you threw the brand new extensions away after only 2 days. You contacted us on Saturday night, and we respond to all emails we get over the weekend on Mondays or on occasion on Tuesday (as we get so many, it sometimes takes until Tuesday to answer all). As we wrote to you, the main reason that tape extensions, any brand, will not stick is two reasons...first, and most often, that there is an invisible layer of silicone over your hair that was not removed or not removed completely. Tape will not adhere to a silicone layer on the hair. Silicones are in all product from shampoo to conditioners and end in “cone” in the ingredient list, like dimethicone and many others. We write this in our comprehensive instructions that we send with every hair order. The second reason is if the layer of hair between the sandwiches is too thick, they will not hold adequately. We only use the best supertape available, made in the USA. We never use other inferior cheap tape. We have been using this tape for almost 10 years with great success as we have over 80% return customers. Many have been with us for 10 years with multiple orders per week. We always try to help where we can...but the product needs to be seen by us. We are so sorry you threw them away, as all that may have been needed was to chelate your hair and simply put a new tap tab on the hair. We always advise getting a pack of tape with each order for first time users in case anything goes wrong, you can always retape. It is not hard to do at all. We understand this was your first attempt at extensions and we are so very sorry that you threw them away before we contacted you. 100% human hair is a valuable commodity and we take a lot of time to try to produce quality hair. Tape hair can be used several times before it is discarded by adding new tape! The L&B Team

Hi Hannah, We have written you at least 3 emails and have not heard back from you. Please check your spam folder. If we are not in your contact list, and you have a high security setting, you may not be getting our emails. Or, if you have limited email availability, your mailbox might be full and you are not getting our emails. Please contact us ASAP if you see this post. We can only help if you get our emails. The L&B Team

Hi Emma, Thank you so much for being a long time customer! We have sent you an email today, June 3, to further examine what the issue may be. We will work together with you to find out what is happening. We do stand behind our product! Thank you for your review. L&B