460
Reviews
Reviews
460
Recommend
9 / 10
TrustScore
9.49 / 10
Mrs Iris Elliott
Verified Buyer
Found the estimating service on the website useful, but placed my order over the phone to ensure I'd interpreted the detail correctly. Used the removal service which meant nothing to worry about except watching the installation. I found the opportunity to choose a bespoke bed far more reassuring than other companies I contacted. Otherwise the bed does exactly what it says on the tin.
Mrs Margaret Allan
Verified Buyer
Great service from ordering to delivery. Would highly recommend.
Miss H Robinson
Verified Buyer
I visited several electric bed outlets before I took the plunge and Laybrook were by far the best. They are knowledgeable and helpful and very flexible if you want something a bit non-standard. Plus, they were by far cheaper than anywhere else.
Mr D Bramhill
Verified Buyer
The bed has been, and still is a great benefit for us. Comfort is second to none and the vibro-massager is great for relieving our old age aches and pains. Recommended for a good nights sleep.
Mrs Kareen Bennett
Verified Buyer
Customer service excellent delivery staff great would highly recommend
Dr Thomson
Verified Buyer
Advice on mattresses very poor. Test period of one week totally inadequate. I was unable to change rooms during the first week and therefore failed to discover the snags of the foam. When this was explained it was met with a blank refusal to co-operate apart from the offer of a new spring mattress for £300!!.
Anne Robson
Verified Buyer
The bed mechanism itself was great but the ordering process could have been more helpful. I ordered a sprung mattress only to be told, when it developed faults after just a couple of weeks, that these are not intended for adjustable beds. I've tried 3 mattresses in total and still do not feel that I am comfortable at night. But they did exchange without quibble. I think I would have bought a different mattress elsewhere had I known about the problems I might have. I don't find memory foam comfortable and I struggle to sleep well because of this.
Mrs Clare Mould
Verified Buyer
If your looking for any specialist equipment I would highly recommend Laybrook, I found all employees extremely helpful in making sure i got all that i required, they all made the purchase of buying my new bed an easy and trouble-free action.
E Bolton
Verified Buyer
The mattress is very comfortable.
About the easy ordering process; I telephoned for advice and this was easily understood to assist with choices and arrange a convenient delivery date. The clear paperwork arrived, as did the mattress. Everything went as expected in a pleasant, professional, friendly manner.
About the easy ordering process; I telephoned for advice and this was easily understood to assist with choices and arrange a convenient delivery date. The clear paperwork arrived, as did the mattress. Everything went as expected in a pleasant, professional, friendly manner.
Miss J Veazey
Verified Buyer
I’ve used a mattress supplied by the Occupational Therapist for years without knowing there was an alternative. Wow. The difference in comfort is indescribable. Thank you so much
Mrs Irene Locke
Verified Buyer
Ordering process was quite easy. Delivery was for the most part within the expected time span. However, there was an issue with the supply and delivery of the special fitted sheets. We ended up making our own before the ordered ones were delivered. Bed wasn’t cheap by any means. Installation was efficient. By back options was disappointing. We were initially led to believe we would receive more than we actually did even though it was admitted the bed was extremely good quality and had been well looked after and was only just over a year old. By back cheque did arrive quickly though.
Mr Les Chipping
Verified Buyer
Great service great bed.
Mrs Morfydd Turner
Verified Buyer
Very helpful company
Mrs Val Elwes
Verified Buyer
Installing was easy, everyone was friendly and helpful. The beds are very comfortable and the hand rail is essential for me in order to get out of bed. We are very happy
Mrs Robertson
Verified Buyer
Helpful, pleasant to speak to very informative.nothing too much trouble. First class service from beginning to end ..The bed is the most comfortable I've ever had. 😊Exactly what they said it would be . It would be impossible to fault this firm in any way.
Miss Margaret MacDonald
Verified Buyer
No stars. Appalling service, sly tricks and currently doing in county court as product unfit for purpose and reneged on refund policy.
Mrs Patricia Lewis
Verified Buyer
Having placed an order, and paid a big deposit, we then waited for almost 3 months before eventually being told that the bed couldn’t be delivered. Calls not returned. I wouldn’t use Laybrooks again if they were the last company avaiable. Eventually went to Theraposture, where we received first class service, excellent communication and a premium product with the tie promised time frames.
Mrs Astrid Ullrich
Verified Buyer
Excellent service
Mr Ranking
Verified Buyer
Incredibly helpful service, delivered on time and extremely comfortable bed.
Mrs Eileen Murton
Verified Buyer
Paid £448 for a mattress for adjustable bed. Was rock hard, resulting in a bad back after 1 night’s sleep. Requested refund as not fit for purpose. Company refused a refund outright. Provided different mattress. Absolute rubbish quality. Mattress cover made of loose-weave cotton, too big to fit mattress. Consequently, mattress cover ever moving, bringing mattress protector and sheet off the bed. Put old, better made, mattress cover on and used safety pins to remove tighten the slack while waiting for a new mattress from a different company. Very expensive mistake. Steer clear
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