460
Reviews
Reviews
460
Recommend
9 / 10
TrustScore
9.49 / 10
Mr Ed Evans
Verified Buyer
Good experience and pleased with the purchase.
Simon Smith
Verified Buyer
very pleasant from ordering to delivery. Product as described and good . Exceptionally pleasant engineer also very smooth delivery and set up.
Brian Williamson
Verified Buyer
BRILL SERVICE AND DELIVERY ,, FIRST CLASS SERVICE LOOKING AFTER MY NEEDS AND SETTING UP MY BED, FIRST CLASS PRODUCTS REALLY PLEASED WITH MY BED,....
Mr Malcolm Northfield
Verified Buyer
Very good service
Mrs Brenda Cina
Verified Buyer
The delivery was professionally completed by a friendly driver; however, the mattress had a strong chemical odour.
Fortunately I was due to leave on holiday two days after receiving the mattress, otherwise I would not have been able to cope with the smell. It's chemical nature was also worrying as I didn't know what I was breathing in as I slept.
After returning from holiday the fumes have gone and I'm very happy with the comfort level of the mattress.
Fortunately I was due to leave on holiday two days after receiving the mattress, otherwise I would not have been able to cope with the smell. It's chemical nature was also worrying as I didn't know what I was breathing in as I slept.
After returning from holiday the fumes have gone and I'm very happy with the comfort level of the mattress.
Mr & Mrs James Grady
Verified Buyer
Very satisfied with all aspects of your company thank you j&j Grady
Mr Colin Ives
Verified Buyer
Some manufacturing problems dealt with quickly and positively. Delivery at stated time
Ms Viv Payne
Verified Buyer
Well worth the wait, lovely product brilliant fitting by Trevor left no mess took old bed away now all in situ it’s made a huge difference should have done it years ago 😁
Mrs Edwards
Verified Buyer
Excellent service. Everything went like clockwork. Bed is a big hit. Very comfortable and has eased some aches and pains.
Sharon K
Verified Buyer
Thank you so much for helping me choose a beautiful bed for my mother.
The information from sales person Mike was really useful as I had no experience (and was worried to be honest) of purchasing a product without trying it. Delivery was on time and the guys were great, cleaned up all the rubbish and gave us a demonstration on how to use the bed. All in all a really good experience, thanks Laybrook.
The information from sales person Mike was really useful as I had no experience (and was worried to be honest) of purchasing a product without trying it. Delivery was on time and the guys were great, cleaned up all the rubbish and gave us a demonstration on how to use the bed. All in all a really good experience, thanks Laybrook.
Mrs J Kilpatrick
Verified Buyer
I bought New Laybrook reclining Bed would like to say how very pleased I’m with it sleep better than I’ve done for years. Can highly recommend it also staff very helpful
Chris Little
Verified Buyer
We found the company extremely helpful in assisting us in buying the right bed to suit our daughter. The engineer arrived early, did a fantastic job of putting the bed together in in a short time. He also explained the controls and documentation before leaving. This bed will make a great deal of difference to our daughters life. Thanks Laybrook!!
Jamie Polk
Verified Buyer
Excellent
Mr R J Powell
Verified Buyer
As an MS sufferer I find it difficult to exit the bed, and despite the promise (from the salesman), of help in finding a steel bracket which you can attach to the bed, this was not forthcoming. I found the sort bracket from another, which whilst the design was ideal it did not fit the bed because of the depth of side panel.
Mr Vincent Stuart
Verified Buyer
We bought an adjustable bed and it's great as husband has MND. So much easier to get him out of bed
Service was good and bed was installed quickly
Service was good and bed was installed quickly
Mr & Mrs Till
Verified Buyer
Disappointing
As a regular Laybrook customer, who has recently secured another sale for Laybrook having recommended the company to my parents to replace their beds, we were very disappointed at the poor customer communication experienced.
Specific instructions given at point of sale by my parents was not followed causing anxiety & confusion. Also, our own replacement of mattresses displayed the same poor customer communication which caused both my husband & I unnecessary stress & frustration.
So, although I have recommended Laybrook on a number of occasions I now feel less inclined to do so. I hope you take on board my comments & improve your customer communication.
We will be looking for that improvement going forward, before making any more recommendations.
As a regular Laybrook customer, who has recently secured another sale for Laybrook having recommended the company to my parents to replace their beds, we were very disappointed at the poor customer communication experienced.
Specific instructions given at point of sale by my parents was not followed causing anxiety & confusion. Also, our own replacement of mattresses displayed the same poor customer communication which caused both my husband & I unnecessary stress & frustration.
So, although I have recommended Laybrook on a number of occasions I now feel less inclined to do so. I hope you take on board my comments & improve your customer communication.
We will be looking for that improvement going forward, before making any more recommendations.
Mr & Mrs V Jenkins
Verified Buyer
excellent service
Mrs Susan Brettell
Verified Buyer
Excellent service, value and a really comfortable bed
Mr Shirley Langford
Verified Buyer
Excellent bed very very pleased
Thank you
Thank you
Mr Sihra
Verified Buyer
It was good to get my bed through you. It is comfortable and very relaxing. The fitter did an excellent job and taught me how to use the bed properly before he went.
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