Barry Smith
Verified Buyer
May 23, 2023
Very satisfied. Great cust. service in reviewing docs. App is clear and concise. They deliver a pleasant transactional experience in renewing passport that the Gov't simply can't do. Its true to their name "Its Easy" and therefore worth the the service vs my time dealing with direct Gov't renewal.
Jimmy Onstead
Verified Buyer
Mar 23, 2023
The entire team did a great job; very customer friendly, kept me very informed along the way, and answered every question I had almost immediately -fantastic customer service. Giving up your passport has an uneasy feeling and I have done this many times over the years so working with a company that keeps you informed is very comforting. I worked almost entirely with Alyssa Ekstrom and she should get some deserved recognition. Thanks
stephen atkinson
Verified Buyer
Jan 18, 2023
Most everything went well. Using the It’s Easy app to submit digital photo caused some anxiety as I didn’t get clear confirmation that submission was successful. I did eventually get an email letting me know the photo was acceptable. Again it was unclear that the digital photo would be used. After a phone call to clarify, all worked out. Received the passport a shot time afterward.
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