ItsEasy Passport & Visa
Travel & Vacation
4.9 From 1 to 5
380 Reviews
Overall Ratings
5 Stars
342
4 Stars
27
3 Stars
6
2 Stars
2
1 Star
3
  • 380 Reviews
  • 10 / 10 Recommend
  • 9.9 / 10 TrustScore
Jan 22, 2020
Its Easy Visa service was great! They were efficient and helpful, well worth it!
Jan 20, 2020
Excellent experience, from the video intro. to the chat help. We obtained our chinese visas with no problems. Great job, Would recommend ITSEASY to everyone needing a passport or visa.
Jan 19, 2020
no proactive updates
Dec 30, 2019
Thanks for making this process so easy. Would use this site again.
Dec 25, 2019
FANTASTIC JOB DONE....It's so easy... Complete all the paperwork, pay and wait....That's all folks!
Dec 24, 2019
You guys are amazing and did very great job and I will be order next time ! One more time I just want to say thank you so much and Merry Christmas πŸŽπŸŽ„ & Happy New Year 🎈🎊
Dec 23, 2019
I was pleasantly surprised at how quickly my visa was secured and my passport returned. I was worried because I'm leaving for Costa Rica and Panama the end of January 2020 and was concerned that I might be cutting it close with securing the visa for China. Fortunately my passport with the visa came back quickly! The on-line site was helpful in making sure we had all the documentation necessary, so that we wouldn't run into any snags along the way.
Dec 23, 2019
I booked a trip to China and then figured out I needed a Visa, which is quite complicated compared to most countries. After looking up the requirements it seemed like going to the consulate, while doable, was going to be too much of a hassle as I'd likely have to take off two days of work.

I looked at reviews for multiple services and decided on ItsEasy given the generally positive reviews and lower end for prices.

Overall, I was very happy with the outcome as I received my passport and visa back in exactly 8 days when the standard turnaround was 12 business days. It wasn't the easiest given all the requirements from China, but looking back on the process, it was pretty painless and hassle-free.

Pros:
-Their free photo app allows you to take your visa or passport photo from your smartphone and saves you the time and money to go get them done at a store or to figure out how to do it and print it yourself.
-Fast turnaround
-Helpful chat: I had a question regarding some of the paperwork prior to buying any service and got a quick and helpful response.
-While some other reviews have noted their phone line was hard to reach or unhelpful, I did have to call and was only on hold for about 2 minutes. Customer service wasn't the nicest in the world but I got my issue worked out.

Cons:
-When I placed my order, the payment didn't go through but it initiated my order regardless. It took me a few days to figure out I was supposed to call to pay for my order since there was an error through the website. This didn't delay the order but it would have been nice to get an email or phone call to say I still needed to pay.
-Shipping costs aren't clear until you start filling out an order. So of course there were some surprise fees.
-When I submitted the photos through the photo app, it said someone would review them and let us know if they needed to be retaken. I never got an email or other communication so I assumed they were okay but I would have liked confirmation of that. Also, we did not pay for the doc review service so I was unsure if they would review our photos or not.
-There seemed to be more documents required than what is listed on the consulate website. I asked the chat and they said it's because more documents are needed when a 3rd party is submitting it. I didn't totally buy this when comparing to other sites, but they are the experts so I was trusting that they needed this.
-Also there were differences between the checklist you get when you place your order the list of docs required on their website. I didn't want to have my application rejected so I submitted everything but it would have been nice if everything was consistent.

This may seem like a lot of cons but they were all pretty minor and I think are just areas for improvement. The most important measure is getting the visas and that is exactly what I got. Would definitely use again.
Dec 19, 2019
It's easy visa and passport was the best thing that i have ever found. I worked with Karl on 3 e visas for India and one passport, he did an outstanding job in producing all of them before time. I will recomend everyone to use them.

Thanks. Mike
Dec 17, 2019
Easy, on time, and clear directions
Dec 12, 2019
This was great. The service was so fast. Thank you so much.
Nov 30, 2019
Everything was e
Say and see
If rly done. Thanks.
Nov 29, 2019
I had an absolutely wonderful experience!
Nov 26, 2019
I have used you 3 times....and each time is awesome! Great experience!
Nov 25, 2019
You did a great job. The Visa’s came way Head of schedule
Nov 19, 2019
Everything went as expected or better. The service was easy to use as well.
Nov 12, 2019
Fast and efficient process for China visa applications.
Nov 11, 2019
Great service and very quick
Nov 11, 2019
Chelsea Kramer is the best! I would never consider using anyone else. She has become like a family member to my firm & we appreciate her and all of her hard work in making this job so much easier.
Nov 09, 2019
I was completely ignorant that I would need a visa to travel to China. It was easy to fill out the required paperwork and the company turned around my order in less than the time I asked for. I'm super happy with their service!
About ItsEasy Passport & Visa
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