Kieran
Verified Buyer
Oct 03, 2016
Do not renew online
Went to renew my quote online because it was stated on my renewal letter that it was €20 cheaper. Filled out all relevant info online and paid the amount which was indeed €20 cheaper. Got no confirmation email but thought nothing of it. 2 weeks later and still no insurance disc had shown up so I rang in only to find out I apparently owed a €50 broker fee that must be paid before they post my disc. Why was there no mention of this on either the renewal form I received or online. Ridiculous.
Went to renew my quote online because it was stated on my renewal letter that it was €20 cheaper. Filled out all relevant info online and paid the amount which was indeed €20 cheaper. Got no confirmation email but thought nothing of it. 2 weeks later and still no insurance disc had shown up so I rang in only to find out I apparently owed a €50 broker fee that must be paid before they post my disc. Why was there no mention of this on either the renewal form I received or online. Ridiculous.
Response from Insuremyvan.ie
Oct 04, 2016
Hi Kieran, I'm very sorry about this mix up! It was due to an administration error on our part. Our accounts department have just left you a voicemail asking for your details so that we can issue a refund of the overcharged amount. If you have any other problems, please email me at info@insuremyvan.ie. John
Kieran
Verified Buyer
Oct 03, 2016
Do not renew online
Went to renew my quote online because it was stated on my renewal letter that it was €20 cheaper. Filled out all relevant info online and paid the amount which was indeed €20 cheaper. Got no confirmation email but thought nothing of it. 2 weeks later and still no insurance disc had shown up so I rang in only to find out I apparently owed a €50 broker fee that must be paid before they post my disc. Why was there no mention of this on either the renewal form I received or online. Ridiculous.
Went to renew my quote online because it was stated on my renewal letter that it was €20 cheaper. Filled out all relevant info online and paid the amount which was indeed €20 cheaper. Got no confirmation email but thought nothing of it. 2 weeks later and still no insurance disc had shown up so I rang in only to find out I apparently owed a €50 broker fee that must be paid before they post my disc. Why was there no mention of this on either the renewal form I received or online. Ridiculous.
About Insuremyvan.ie
Insuremyvan.ie is Ireland's largest dedicated van insurance website. Our insurance policies can be tailored to suit your needs. Whether you are a business owner, tradesman or fleet carrier, we can help you get the best insurance cover at the lowest price while still providing you with great customer service. City Financial Marketing Group Ltd T/A Insuremyvan.ie is regulated by the Central Bank of Ireland.
Insuremyvan.ie is a Verified Merchant
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