Hotel Power
Travel & Vacation
3.9 From 1 to 5
1262 Reviews
Overall Ratings
5 Stars
748
4 Stars
175
3 Stars
64
2 Stars
43
1 Star
232
  • 1262 Reviews
  • 8 / 10 Recommend
  • 7.88 / 10 TrustScore
Mar 03, 2018
Expensive, charged extra fees!!!!!!
Mar 03, 2018
You canceled my hotel reservation and I just found out when I reach the hotel. You gave back my reservation paid 3 days later after I called you, other way you had kept my money.
Mar 03, 2018
Horrible. Beyond horrible. They took my money, never made the booking. I ended up in Jamaica with no room. Then they tried to give me a replacement in a slim hole. Then trying to get refund was painful. Please do t even consider using these people. It’s a scam
Mar 03, 2018
Awful. We were booked in Browns Boutique Hotel in Lisbon Portugal instead of Queenstown NZ It was only through my persistence in double checking the reservation that we found this out. We had received a confirmation voucher. We would have ended up without a room in a booked out city. No compensation received for all the time and grief
Mar 01, 2018
the best price
Feb 27, 2018
Needed a reimbursement on my account and the process was very fast and smooth.
Feb 27, 2018
Deserves 0 stars . Worst experience ever. This company is down right unethical in there business dealings and has no customer service . We have no room and it is impossible to get in touch with someone to get a refund .
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Response from Hotel Power
Feb 27, 2018
Hi Petter, Please email us at marketing@hotelpower.com so we can get this resolved for you.
Feb 27, 2018
Made a reservation for 2 rooms. When I arrived at the hotel they did not have us listed. Had the confirmation # from Hotel Power and called them from front desk. They said they would fix and call back in 10 minutes. After 1 hour I just paid the hotel directly (was $30 less than hotel power charged) They never called back, so I was billed twice. Every time I call I can't understand the person with a heavy accent. Still waiting for them to credit me - will probably just dispute their charge!
Feb 27, 2018
Beware of this company we traveled 8 ha and upon arrival at the hotel they told us that the reservation was canceled they had charged the total about 15 days before we arrived at Orlando 12 pm and we were on the street with a baby not knowing what to do they attend d Monday
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Response from Hotel Power
Feb 27, 2018
Hi, Please email us at marketing@hotelpower.com so we can get this resolved for you.
Feb 27, 2018
I find a good price. After I checked out , I found $129 Taxes and Fees for 3days only.
This is unclear at the website..
Feb 23, 2018
Great search engine to find low hotel rates.
Feb 23, 2018
It was very easy to book threw y’all . My selection of possibilities was better than other sights. Rate was competitive.
Feb 20, 2018
If possible, I would rate this company 0 stars. I'm very frustrated with Hotel Power and their horrid customer service.

Last weekend, I booked a room for 1 night in Ames, IA because they had great rates marketed online. After booking, $135.00 was deducted from my checking account.

After speaking with the front desk receptionist for several minutes, she informed me that Hotel Power never sent our reservation. Immediately after finding out that we didn't have a reservation, I called Hotel Powers and spoke with their Customer Service department. After speaking with them for 30 minutes, they ensured me that the problem had never been resolved, which was not the case. I called back after this problem was not resolved and they said that they would work on it and called me back.

While waiting 2 hours and never receiving a call back from Hotel Power, the front desk associate was very frustrated and offered to book a room directly through the hotel, so I did. My girlfriend and I spent an 1 entire night in the hotel and Hotel Power never called us back.

Several days I had two charges on my checking account, one from Hotel Power, who never sent my reservation and the actual Hotel.

After speaking with Hotel Power, their customer service/call center is based out of India, so it was difficult to understand the representative.

I would be very cautious if considering this company. It was a very bad experience.
Feb 20, 2018
The person on the line was very pleasant and explain clearly why we had the issue - a noncancellation and is working on it. Should I be refunded fully, which I don't know yet, I gladly give them the 5 stars.
Feb 18, 2018
great service
Feb 17, 2018
I called hotel power because I had a question about something and the person I talked to couldn’t give me the same price as thru trivago. I was a little disappointed with that but still glad I could get the price online.
Feb 17, 2018
Although I did end up booking with Hotel Power I was quite annoyed how long and involved were the Terms of Use and Privacy Policy. I'm not an attorney. It's almost scary having to agree to the pages of verbiage without fully understanding it. If I don't know you it's difficult to trust you. You're not in it to protect us; you're in it to make a profit by using us and our information.
Feb 17, 2018
excellent price
Feb 13, 2018
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Feb 13, 2018
I made a reservation on behalf of my boss earlier today and after I had confirmed it, my boss contacted me requesting to add on another night to her reservation. I called their customer service and spoke to a rep by the name of Ade who was very helpful and friendly. Unfortunately, she wasn't able to provide me an additional night for the same rate I had originally reserved for. It was actually going to be double the cost. Working for a non-profit organization, the higher price stated was something we couldn't afford so I requested to cancel the reservation. In a matter of minutes, Ade was able to find a great deal which reduced the price to a lower rate than originally booked for and was able to book the two nights at a much affordable price. Ade was very helpful and really went her way out to find me a better rate. I am very happy with the promptness or my request and the great customer service provided.
About Hotel Power
Hotel Power offers its members up to 70% savings on hotel worldwide, cash back on select bookings, and more! Rates so low, you'll never want to check out!
Hotel Power is a Verified Merchant
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