Hosting.co.uk a brand of Zonat S.A.
https://hosting.co.uk
Phone & Internet Services
From 1
to 5
522 Reviews
Bob Briscoe
Verified Buyer
Jan 15, 2021
I just migrated from another hosting provider to hosting.co.uk.
The migration should have been straightforward (cPanel to cPanel), but it was a nightmare.
No particular technical problems, just a complete lack of ability to communicate effectively. So the preparatory questions and answers to agree how we were going to do the migration and who was going to do what just went on and on and on for days, each time it became necessary to agree how we were going to proceed. It all went pear-shaped as different people intervened, with no-one reading the ticket logs before sticking their feet into the process.
I thought my previous hosting support was awful. This experience was far worse.
The engineers involved will probably put this down to me being picky. Yes; I insist on things being done properly. But no; risking days of downtime is not acceptable for my services, even if it's normal procedure for you.
Why not 1-star?
Well, I would like to suspend judgement before tarring the whole company with the same brush. I might have been unlucky. Whatever, the migration did actually complete successfully (17 days after I approached them), and I haven't lost any data; I have merely lost any non-grey hair I had, and I've lost my whole xmas break.
Main problems:
a) Support staff answer each question with an answer to another question that they know the answer to (multiple different people did this). No matter how many times I rephrased my questions, just the same curt irrelevant responses.
b) One individual was arrogant with it. He didn't know what he didn't know, but he thought he knew everything - a dangerous combination for a sysadmin. I had to ask him not to intervene in the process (but near the end, he started answering questions again, giving the same type of wrong and irrelevant answers).
c) The other main support engineer involved was equally lacking in knowledge and also could not admit that he couldn't answer, instead answering a different question, repeatedly. But at least not arrogant.
d) No ability to escalate to an audio channel (e.g. phone call) when typing messages back and forth was not working (it never worked well, actually).
e) No comprehension of minimizing downtime, or notifying users before taking systems down, or bringing them up. No comprehension that downtime includes the time that DNS is not mapping users to the correct host.
The migration should have been straightforward (cPanel to cPanel), but it was a nightmare.
No particular technical problems, just a complete lack of ability to communicate effectively. So the preparatory questions and answers to agree how we were going to do the migration and who was going to do what just went on and on and on for days, each time it became necessary to agree how we were going to proceed. It all went pear-shaped as different people intervened, with no-one reading the ticket logs before sticking their feet into the process.
I thought my previous hosting support was awful. This experience was far worse.
The engineers involved will probably put this down to me being picky. Yes; I insist on things being done properly. But no; risking days of downtime is not acceptable for my services, even if it's normal procedure for you.
Why not 1-star?
Well, I would like to suspend judgement before tarring the whole company with the same brush. I might have been unlucky. Whatever, the migration did actually complete successfully (17 days after I approached them), and I haven't lost any data; I have merely lost any non-grey hair I had, and I've lost my whole xmas break.
Main problems:
a) Support staff answer each question with an answer to another question that they know the answer to (multiple different people did this). No matter how many times I rephrased my questions, just the same curt irrelevant responses.
b) One individual was arrogant with it. He didn't know what he didn't know, but he thought he knew everything - a dangerous combination for a sysadmin. I had to ask him not to intervene in the process (but near the end, he started answering questions again, giving the same type of wrong and irrelevant answers).
c) The other main support engineer involved was equally lacking in knowledge and also could not admit that he couldn't answer, instead answering a different question, repeatedly. But at least not arrogant.
d) No ability to escalate to an audio channel (e.g. phone call) when typing messages back and forth was not working (it never worked well, actually).
e) No comprehension of minimizing downtime, or notifying users before taking systems down, or bringing them up. No comprehension that downtime includes the time that DNS is not mapping users to the correct host.
About Hosting.co.uk a brand of Zonat S.A.
Our mission was, and still is, to offer the best product for our clients’ needs. No unnecessary packages and costs. Just the product you need and the best price.
Opened in Newark in 2012 our facility is equally suited as a primary hosted computing environment or as a business continuity site.
Secure & low cost East Midlands location
Big and strong Network
On site technical support
Dual diesel generators and UPS
Hosting.co.uk a brand of Zonat S.A. is a Verified Merchant
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