HomeGoodsCenter
Home Improvement & Garden
3.3 From 1 to 5
43 Reviews
Overall Ratings
5 Stars
20
4 Stars
3
3 Stars
4
2 Stars
2
1 Star
14
  • 43 Reviews
  • 7 / 10 Recommend
  • 6.6 / 10 TrustScore
May 11, 2021
I was very happy with the service the quick response and the quick ship . The product received was perfect
May 09, 2021
I never got my order until 5 months later. Bad company. Shop elsewhere.
May 07, 2021
Haven't received my order yet
Apr 14, 2021
Horrible, seemed like a sketchy website after ordering using different company names, with it being labeled as Facebook in my browser tab online. Order has taken 3 months to arrive and I had to initiate/ constantly reach out and follow up asking about my order status. Additional confusion in customer service regarding supply chain issues. I will never order from here again.
Apr 01, 2021
Can not get in contact with anyone
Mar 27, 2021
It took much longer to get my order than expected. I was given several different ship dates, and only after constant contact with your support staff did I get my order. I received my order today, but haven't tried it yet as it is a wreath for Christmas.
Feb 20, 2021
I'm not very happy with my purchase. The finish and piece of the wood have already chipped off. The table overall does not seem very sturdy. It looks nicer in the pictures.
Feb 17, 2021
This item took months to get here. When I finally checked on it, it had never been sent. The item was high quality, but I didn't have it when I needed it. I was given the option to cancel the order for a refund, so I am giving two stars, not one.
Feb 15, 2021
Never received my item
Feb 15, 2021
I never received the item that was ordered in September 2020. What I did receive was an item that was sent to me in error and was not ordered. I have been in contact with the company via phone an email to get this corrected and have had ZERO customer service in the past 4 months. All I get is an automated email stating that they 'haven't forgotten about me', or when I speak to someone over the phone, it's 'they are currently working on the issue.' All I am requesting is a return slip so I can return the item that was not ordered and get a refund on the item that I did order but never received. I even reached out to the BBB and this company would not respond to the complaint. I would NEVER EVER EVER recommend this company to anyone based on my personal experience. There customer service is non-existent and they don't care about their customers.
Feb 15, 2021
Good product but I was not contacted by the company informing me of months delays waiting or my order to be fulfilled. I had to proactively take that action. Once it arrived, it was good.
Feb 15, 2021
Our order was late, and when we did receive it, it was in an Amazon packaged box.
Feb 15, 2021
Horrible customer service and shipping. Will never purchase from here again.
Feb 15, 2021
This was the absolute WORST shopping experience of the last decade and I am a daily online shopper. Your company is a sham and you treat your customers terribly. Your items are overpriced; your logistics are laughable (I had to reach out weeks after buying the item to see if anyone planned on shipping it to me because I hadn’t received ANY news after the Order Confirmation); and the service department is Byzantine at best. Nobody is empowered to actually help the customer and all seem to be trained to stonewall and diminish them. No surprise you all received an F rating from the Business Better Bureau. Shame on you!
Feb 14, 2021
Horrible customer service, i received the wrong item in October, returned it and never received my refund. I’ve made sure to tell everyone not to order from them.
Feb 14, 2021
Terrible! I never received my product
Feb 14, 2021
Worst return policy.... they will manipulate time to time. Be careful..
Feb 12, 2021
You stole my money and won’t call me back
Dec 30, 2020
Nice store. I shop frequently.
Nov 17, 2020
Incomplete shipment. Numerous requests for information went unanswered. It's been a year since I placed this order, and have still only received 4 out of 6 pieces that were ordered. I have no received any communication from the company in 11 months.
About HomeGoodsCenter
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