Grand New Flag
Home Improvement & Garden
4.9 From 1 to 5
136 Reviews
Overall Ratings
5 Stars
127
4 Stars
7
3 Stars
1
2 Stars
1
1 Star
0
  • 136 Reviews
  • 10 / 10 Recommend
  • 9.9 / 10 TrustScore
Dec 29, 2017
I found Phillip to be a great American that loves his country and our flag.
I’m sincerely very thankful for his professionalism and making his products in the USA.
Beat regards always, Rod
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Response from Grand New Flag
Jan 02, 2018
Hi Rod, thank you for the heartfelt words. You too are a great American. It was my pleasure to talk with you about our dads service to our great country. Thanks so much for supporting my family business and buying American Made. Fly Old Glory Proudly!
Dec 18, 2017
Easy account set up with veteran's discount, which is very much appreciated; easy order process; super fast service, great quality products! Very pleased!
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Response from Grand New Flag
Dec 18, 2017
Hi Brenda, Thank you so much for your dedicated service to our Great Country. I appreciate your feedback and for choosing Grand New Flag.
Oct 31, 2017
Easy website to search...fast delivery.
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Response from Grand New Flag
Oct 31, 2017
Hello Mike, Thanks for your feedback and choosing Grand New Flag. I look forward to working with you in the future.
Aug 29, 2017
Great product great people shipped ASAP one slight problem taken care of immediately couldn't ask for better
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Response from Grand New Flag
Aug 29, 2017
Hi Missy, Thanks so much for your support of my family business and your patience as we sorted out the issue. Fly Old Glory High and Proud!
Jul 26, 2017
My husband was so excited to get his first flagpole for our home. He can’t wait to get it in the ground! Thank you for excellent service and the bonus was it was Made in America!
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Response from Grand New Flag
Jul 27, 2017
Hi Liz, Thanks for your support of Grand New flag and for buying American Made. Fly Old Glory High and Proud my fellow Patriot!
Jul 20, 2017
As someone with experience in customer service working for well-heeled individuals on their yachts, I feel I have a good idea of what “excellent” customer service is. Philip Kauppinen and his company exemplify that quality. When I sent in a previous review griping and complaining, I heard from the owner (Mr. Kauppinen) himself directly, I was impressed. When he called me directly and left his direct line number, I was blown away. He replaced the bracket without a second thought. I only wish more companies and politicians too understood the importance of taking care of those who buy their products or vote for them. I am a Grand New Flag customer for life.
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Response from Grand New Flag
Jul 31, 2017
Hi Josh, Thank you so much for the kind words (about me and my company). We work hard to give the best customer service possible to every patron and to hear we are doing a good job puts a smile on our faces. Thanks for your support and for buying American Made!
Jul 14, 2017
The new flag looks great and is holding up in the wind and bad weather. Grand New Flag was fantastic to work with.
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Response from Grand New Flag
Jul 27, 2017
Hi Christine, Thanks for your feedback and support of my small family business. Great to hear the flag is handling the extreme weather where you are. Fly Old Glory High and Proud my fellow Patriot!
Jul 06, 2017
Great quality flag - fast delivery
May 29, 2017
Always happy with the quality flags I receive!
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Response from Grand New Flag
May 30, 2017
Hi Scott, Thanks for your continued support over the years. Fly Old Glory Proud!
May 25, 2017
This flag is made very well and is quite impressive for the reasonable price. Grand New Flag delivered promptly and the communication and ease of ordering is outstanding! Highly recommend Grand New Flag as well as the Duratex II American Flag.
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Response from Grand New Flag
May 30, 2017
Hi Ronald, So glad to hear you are happy with the Duratex II flag and my customer service. Thanks for your continued support.
May 18, 2017
We are extremely pleased with our flagpole set-up. Just finished installing it. Have to say....instructions are clear & easy to follow....quality very apparent & fast delivery. And best of all - made in America ! Thank you for all your help. It's such a wonderful feeling to look at that flag waving in the breeze.
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Response from Grand New Flag
May 18, 2017
Hi Mary Ann, Great to hear you are so happy with everything from the pole to the customer service. Thanks for supporting my family business and Buying American Made! Fly Old Glory High and Proud!
May 13, 2017
Beautiful, well made flag. It flies with even a slight breeze. Great value. Would strongly recommend you buy your next flag from Grand New Flag.
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Response from Grand New Flag
May 16, 2017
Hi Timothy, Thanks for your feedback and support. I'm glad you love the quality of the flag. Made in the U.S.A. all the way!
May 03, 2017
I have purchased both the Thin Blue Line Flag as well as an American Flag. They both came quickly, and are both well made. I will definitely purchase from this company again.
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Response from Grand New Flag
May 03, 2017
Hi Michael, Thanks for your support, feedback and buying American Made.
Apr 25, 2017
We have had this pole mounted for over two weeks now. We are very pleased that there was a black option, as we posted this on our large dark cedar post. We have experienced some pretty excessive wind lately and this pole has done a solid job thus far. Overall very satisfied with the product. I had a few questions about products not offered on the website and Philip was quick to check into them for me. Thank you and thank you for offering products made in the USA
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Response from Grand New Flag
Apr 25, 2017
Hi Megan, Great to hear you are happy with the pole and customer service. I am always happy to help. Thanks for your support of my family business and buying American Made!
Apr 21, 2017
Glad to buy quality made in USA.
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Response from Grand New Flag
Apr 21, 2017
Hi Jeff, Happy to hear you are loving the Classic Flag Pole. Thanks for your support and buying American Made!
Apr 12, 2017
Very good quality and fast shipping
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Response from Grand New Flag
Apr 12, 2017
Thanks Lance! We take pride in our 100% American Made flags and strive to ship out as fast as possible. Thank you for buying American Made and supporting my family business.
Apr 01, 2017
This is the third time I have bought product from Grand New Flag. I have a pole in my yard that I bought from Phillip and because of our winds, this is the second flag I have bought. It is great and should not tear and fray like that last one. I will do ALL my flag shopping with Phillip. God Bless the U.S.A.!
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Response from Grand New Flag
Apr 01, 2017
Hi Bob, Thank you for your continued support of my small family business and American Made. It is my great pleasure to serve my fellow Patriots in their endeavor to fly Old Glory High and Proud!
Mar 13, 2017
I purchased this pole and bracket kit recently and installed it the day it arrived. Unfortunately for me that same weekend we had some unusually high winds (30mph). I woke up the next morning to a broken bracket. I emailed Grand New Flag about a replacement bracket. I received a reply immediately and was sent a replacement. Also in the email reply was a suggestion I upgrade my bracket due to the unforgiving Las Vegas heat. Needless to say everything was seemless from the beginning. Great customer service. I even received my replacement bracket with a hand written note. Definitely five star service!
Feb 20, 2017
Good service, product arrived promptly and in good condition.
Jan 19, 2017
Excellent customer service and short delivery window without paying extra. High quality product. So nice that I ordered one more.
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Response from Grand New Flag
Jan 23, 2017
Hi Jackie, Thanks for the compliments. It was my pleasure to get your flags to you in a timely manner. Thanks for your continued business and buying American Made.
About Grand New Flag
Grand New Flag is founded to honor the memory of Arnold J. Kauppinen, owner Philip’s father who served 2 combat tours in Vietnam and suffered from PTSD. Our products including American flags, flagpoles, shadow boxes, pole hardware, POW-MIA and patriotic flags, US Armed Forces flags, civil service flags, custom flags, state flags, memorial flags, open message flags and all other accessories are 100% made in the USA. Grand New Flag is an Eder Flag authorized dealer offering 15% off discounts for veterans and active duty military, while 5% of net profits is donated to a non-profit organization that helps veterans of the United states each year. Contact Grand New Flag for additional information.
Grand New Flag is a Verified Merchant
Questions? Contact Us
philip@grandnewflag.com
2077140225
8 am to 5 pm

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