Good Neighbor Insurance
4.8 From 1 to 5
154 Reviews
Overall Ratings
5 Stars
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  • 154 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Aug 27, 2020
Great customer service, it is always good to speak to someone cheerful on the other side of the line, Tracy Winters was informative pleasant and cheerful. She responded with clarity and knowledge.
Aug 12, 2020
All went smoothly, and that's good.
Aug 10, 2020
We traveled with GNI insurance in Feb 2020. GNI is a broker firm and has several companies in their stable. We were assigned to I Travel for our vacation. We were forced to come back early because of the virus and our traveling companions and I submitted claim forms for the unused portions of our trip 20 days for us and 34 days for our companions. Our companions received full restitution for their insurance and we received nothing. I called and text Doug,co owner of GNI several times and he and Tracy one of his supervisors were very cordial but said I travel would not refund any monies because it was against their policy. I travel claimed that our companions had received their money in error and they were not going to make another error by reimbursing us for our claim. Needless to say it seemed like a very unfair settlement. Further protests from me to GNI met with no equitable solution. So I'm afraid I have little choice but to give GNI a poor rating for their handling of the situation. I'm sure Doug can fill in on more specific details if you should need it.
Aug 04, 2020
Very helpful
Jul 31, 2020
Excelent experience. Thanks Kristi
Jul 19, 2020
I needed temporary coverage quickly for travel to the USA as a US citizen, which also covered COVID. GNI found the right plan quickly and Beth answered my questions quickly and looked into details of the policy that weren't clear. Hopefully I won't need the coverage, so can't vouch for the insurance company, but the service from GNI was superb, which gives me confidence in the product.
Jul 19, 2020
Excellent and always helpful.
Jul 06, 2020
I got the help that I needed quickly and was able to get the policy bought over the phone.
Jul 02, 2020
All of the office staff have been very helpful and responded to all of our questions and concerns in a timely manner which is much appreciated.
The insurance company itself has been a bit of a challenge for us.
Jun 26, 2020
The best experience I have had yet dealing with anything health insurance. Honestly, it was a breath of fresh air speaking with people who seemed like they gave a **** about your well being instead of making a buck. I highly recommend Good Neighbor as someone you can trust to help you make a decision that's best for your family financially and coverage, which is an absolute labyrinth trying to walk through without someone with experience.
Jun 19, 2020
Very easy to renew! I have already recommended you to my friends.
Jun 12, 2020
Simple, and to the point.
May 28, 2020
My highest point goes to your very pleasant and "willing to help" attitude that comes across on the emails. No question is too trivial and where you can advise or step in to help, you do. I haven't found this in many other organizations so I am super grateful!
May 15, 2020
Responsive and helpful!
Apr 17, 2020
This is the second time we are using you. Your on-line sign up is easy to use.
Apr 15, 2020
I have always appreciated the service that Good Neighbor Insurance has provided through the years.
Apr 12, 2020
very professional service
Apr 01, 2020
Very patient and genuinely kind
Mar 31, 2020
Great service all around.
Feb 28, 2020
I've found the GNI staff to be extremely helpful and responsive to my requests. Friendly and great customer service! I highly recommend them to anyone looking for travel insurance!
About Good Neighbor Insurance
Good Neighbor Insurance (GNI) specializes in good, cost-effective international travel medical insurance for travelers, expatriate medical insurance and non-profit groups going overseas. We love travel! Real people that provide you real answers, real quick! At Good Neighbor, we serve and protect our clients by offering the best, most affordable health insurance to fit each client’s needs.
Good Neighbor Insurance is a Verified Merchant
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