Good Neighbor Insurance
4.8 From 1 to 5
88 Reviews
Overall Ratings
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • 88 Reviews
  • 10 / 10 Recommend
  • 9.6 / 10 TrustScore
Sep 26, 2018
I had been going back and forth with our WEA Elite insurance providers with no progress in getting my questions answered. Once I had asked the same question about 10 times without an actual answer (they responded to emails but never answered the question asked which was related to finding out what they needed for my claim to be completed), I sent GNI an email. Jan was super fast to respond and once she got involved, I started getting answers to my questions and finally saw some progress. I'm so grateful for the help she offered, so we could finally get a solid answer on the claim. If it wasn't for her, I'm afraid we'd still be stuck in that frustrating cycle.
Jun 27, 2018
So thankful Karen was able to help my expat friends find the perfect plan and policy for their family. When they asked us about our insurance and how we were able to navigate the world of international insurance policies, we confidently recommended the folks at GNI. Thank you to Karen and to all at GNI
May 16, 2018
I've never dealt with a better service agency than Good Neighbor. From the beginning of the call "How can I help make this the best day possible?" to the quick and accurate response to our staff's needs, the experience is stellar. Michelle is always willing to go the extra, extra mile been when I've dropped the ball!. I couldn't get the chart below to work but I would have marked it a 10
May 10, 2018
My experiences working with Pei, Michele and their team at Good Neighbor Insurance have been superb, they are courteous and professional and they know what they are doing. They take a personal interest in me and my group and work tirelessly for the benefits of our group. I deeply appreciate them.
Apr 17, 2018
Pei Hsieh and Michele Therrien represent GNI well, they are always courteous and diligent with what they do, they understand our needs and do their very best to meet them. All years round they are there for us and for our members, never have I had any negative experiences with them at all. They are personable and professional, the best brokers anyone can ever ask for.
Apr 16, 2018
Hello Pei,
Hope you had a good weekend.

Following up on my promise to check back with you after the Aetna Forum.
It was a good forum. Aetna staff shared reports of what Aetna had done last year and their vision for the future. It was a good time of interaction with them and the other participants.

One of the best things I learned, especially from talking with the other participants:
How important and valuable You and GNI are for me as my Broker!
Thank you for being there for me.
Having now gone to two Aetna forums, I have come to appreciate more and more what you and your staff do for our missionaries (and thus for me, too). Thank you.

I look forward to working closely with you and your staff.


Robert D. McCall, D.Min.
Special Assistant to the
World Missions Executive Leadership
Church of God World Missions
Cleveland, Tennessee
Feb 27, 2018
The staff were very helpful.
Jan 25, 2018
Thanks SO much Doug. I just want to say again thanks for your personal service that is so responsive and so professional. Without going into too much detail about this last season, I can only say that you and your company and your service have been hugely encouraging while at the same time contrasting even more starkly to some of our other experiences with agencies and systems. We have been talking to many of our colleagues about your company, so thank you again!

I also just got a certificate from IMG saying it's been approved so that's also great!
Jan 22, 2018
Pei & Michele,

I received “Your Guide To Coverage and Benefits” and I wanted to compliment you on this quality document. It is nice having this summary of benefits in an easy to understand format. I cannot thank you enough for all the quality services provided by Good Neighbor Insurance. It is a pleasure doing business with you!
Jan 18, 2018
Dear Doug,

I am writing to let you know how much I appreciate your company's customer service policy. You have the best customer I have ever worked with period. Thank you!
Jan 16, 2018
I want to thank you all very much for your help in finding a great insurance plan that works for me! I was very concerned when looking through different options, but Good Neighbor saved the day. I sincerely appreciate what you do.
Jan 14, 2018
This is a long overdue 'Thank you' for the insurance coverage you provided while I was back in the States. I think I received an email from you asking for feedback and while I procrastinated the email was lost. I appreciate your courteous communications and look forward to using your service again.
Jan 10, 2018
I want to thank you and your team for always being available and for always responding very promptly to our questions You all are always so thorough and helpful and we are very thankful for your communication. When you live overseas, communication is always more difficult, especially in a more remote location like (ours).
Jan 08, 2018
YES! (This information helps) VERY MUCH SO! I love you, GNI!
The best customer service EVER!
Jan 03, 2018
So impressed with the quick responses and help! (Karen Bellas)
I keep coming back and highly recommend your team.
Dec 20, 2017
We compared GNI with Gallagher Charitable International Insurance Services. Your rates were better, and the coverage was comparable. Your staff was very helpful, and the online sign up process was very smooth.
Dec 16, 2017
We just want to thank you for your superior service in purchasing an overseas policy! Karen was quick to respond to our inquiries, so pleasant, and extremely thorough... what an absolute blessing!

Thanks again, and may God continue to bless each one of you and your business!
Dec 13, 2017
I just wanted to say thank you so so much for all your help. You are amazing at what you do. I have never met anyone in insurance willing to help me out as quickly and honestly as you did. you answered everything I needed in a timely way and helped me process my decision. ONLY because of you we are re-enrolled and added the maternity. You made this difficult process easy and understandable.

Thanks so much!!!!
Dec 07, 2017
Andrew and I are deeply grateful to you and all the staff at GNI. You have impressed us with your efficiency and personal connection you make during the process. We will not hesitate to recommend GNI to fellow workers. We are also sorry we were not able to sign through GNI at this time and appreciate the amount of work that has gone into assisting us.
Dec 01, 2017
Thanks Jeff I am very happy with your service! Keep up the good work.
About Good Neighbor Insurance
Good Neighbor Insurance (GNI) specializes in good, cost-effective international travel medical insurance for travelers, expatriate medical insurance and non-profit groups going overseas. We love travel! Real people that provide you real answers, real quick! At Good Neighbor, we serve and protect our clients by offering the best, most affordable health insurance to fit each client’s needs.
Good Neighbor Insurance is a Verified Merchant
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