Giulia
Verified Buyer
Response from Good Neighbor Insurance
Nov 01, 2018
Dear Giulia,
Please note that how the insurance carrier performs (or if they offer online claims processing) is not something we control. HOWEVER, we have shared your thoughts with that particular carrier to let them know how they can do better at customer service, AND we always welcome your thoughts as they help us steer future clients to the best plans and carriers!
Ashley G
Verified Buyer
Sep 26, 2018
I had been going back and forth with our WEA Elite insurance providers with no progress in getting my questions answered. Once I had asked the same question about 10 times without an actual answer (they responded to emails but never answered the question asked which was related to finding out what they needed for my claim to be completed), I sent GNI an email. Jan was super fast to respond and once she got involved, I started getting answers to my questions and finally saw some progress. I'm so grateful for the help she offered, so we could finally get a solid answer on the claim. If it wasn't for her, I'm afraid we'd still be stuck in that frustrating cycle.
Nick
Verified Buyer
Jun 27, 2018
So thankful Karen was able to help my expat friends find the perfect plan and policy for their family. When they asked us about our insurance and how we were able to navigate the world of international insurance policies, we confidently recommended the folks at GNI. Thank you to Karen and to all at GNI
Deborah S
Verified Buyer
May 16, 2018
I've never dealt with a better service agency than Good Neighbor. From the beginning of the call "How can I help make this the best day possible?" to the quick and accurate response to our staff's needs, the experience is stellar. Michelle is always willing to go the extra, extra mile been when I've dropped the ball!. I couldn't get the chart below to work but I would have marked it a 10
Carrie C
Verified Buyer
May 10, 2018
My experiences working with Pei, Michele and their team at Good Neighbor Insurance have been superb, they are courteous and professional and they know what they are doing. They take a personal interest in me and my group and work tirelessly for the benefits of our group. I deeply appreciate them.
Carrie C
Verified Buyer
Apr 17, 2018
Pei Hsieh and Michele Therrien represent GNI well, they are always courteous and diligent with what they do, they understand our needs and do their very best to meet them. All years round they are there for us and for our members, never have I had any negative experiences with them at all. They are personable and professional, the best brokers anyone can ever ask for.
Robert D
Verified Buyer
Apr 16, 2018
Hello Pei,
Hope you had a good weekend.
Following up on my promise to check back with you after the Aetna Forum.
It was a good forum. Aetna staff shared reports of what Aetna had done last year and their vision for the future. It was a good time of interaction with them and the other participants.
One of the best things I learned, especially from talking with the other participants:
How important and valuable You and GNI are for me as my Broker!
Thank you for being there for me.
Having now gone to two Aetna forums, I have come to appreciate more and more what you and your staff do for our missionaries (and thus for me, too). Thank you.
I look forward to working closely with you and your staff.
Blessings,
Bob
Robert D. McCall, D.Min.
Special Assistant to the
World Missions Executive Leadership
Church of God World Missions
Cleveland, Tennessee
Hope you had a good weekend.
Following up on my promise to check back with you after the Aetna Forum.
It was a good forum. Aetna staff shared reports of what Aetna had done last year and their vision for the future. It was a good time of interaction with them and the other participants.
One of the best things I learned, especially from talking with the other participants:
How important and valuable You and GNI are for me as my Broker!
Thank you for being there for me.
Having now gone to two Aetna forums, I have come to appreciate more and more what you and your staff do for our missionaries (and thus for me, too). Thank you.
I look forward to working closely with you and your staff.
Blessings,
Bob
Robert D. McCall, D.Min.
Special Assistant to the
World Missions Executive Leadership
Church of God World Missions
Cleveland, Tennessee
Carolyn S
Verified Buyer
Jan 25, 2018
Thanks SO much Doug. I just want to say again thanks for your personal service that is so responsive and so professional. Without going into too much detail about this last season, I can only say that you and your company and your service have been hugely encouraging while at the same time contrasting even more starkly to some of our other experiences with agencies and systems. We have been talking to many of our colleagues about your company, so thank you again!
I also just got a certificate from IMG saying it's been approved so that's also great!
I also just got a certificate from IMG saying it's been approved so that's also great!
About Good Neighbor Insurance
Good Neighbor Insurance (GNI) specializes in good, cost-effective international travel medical insurance for travelers, expatriate medical insurance and non-profit groups going overseas. We love travel!
Real people that provide you real answers, real quick!
At Good Neighbor, we serve and protect our clients by offering the best, most affordable health insurance to fit each client’s needs.
Good Neighbor Insurance is a Verified Merchant
Questions? Contact Us
info@gninsurance.com
480-813-9100
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