Good Neighbor Insurance
4.8 From 1 to 5
93 Reviews
Overall Ratings
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • 93 Reviews
  • 10 / 10 Recommend
  • 9.6 / 10 TrustScore
Oct 10, 2019
They suggested a product that was more convenient and cheaper than the way I had been buying coverfage.
Oct 09, 2019
Very good service.
Sep 13, 2019
Travel insurance is difficult, especially for U.S. citizens living overseas. They looked over all of my needs and made recommendations that worked for my various travel scenarios. A tremendous relief to have all the work done for me. I can relax knowing my family is protected.
Sep 11, 2019
It was easy to get the information I needed and to purchase the policy I wanted.
Aug 19, 2019
Friendly and helpful staff. Used them twice now for travel insurance.
Aug 07, 2019
They were very helpful - and I have short term travel insurance at a reasonable price.
Aug 01, 2019
Staff was very helpful in selecting the right policies as we are both over 65.
Jun 24, 2019
Ver polite, helpful and informative. They did a great job for us
Jun 12, 2019
Great experience! Very easy and quick to get coverage that could literally be life saving in the event of a medical emergency while traveling.
Jun 10, 2019
Fast and efficient service.
May 31, 2019
The entire process is fast and easy. Once I got the information together they walked me right through the entire process. Like I said fast and easy. And if there is a claim, they work hard to help get it settled. These guys are my "go to" for missions insurance.
May 24, 2019
Thank you
May 21, 2019
Everyone is very friendly and answer my questions very fast. I have been pleased with the service I have received over the years.
Apr 08, 2019
I recently took a mission trip to Guatemala with members from my church. We were visiting one of the pastors from our church who had a calling to preach to the people of Guatemala. One of the families from our church went with him, his wife and their son as well. We send two teams down a year and I was blessed to attend and bring the good news of the Gospel to the precious people of Guatemala. I was told I should look at international insurance in the event of an accident, I’d have coverage.

They told me about Good Neighbor Insurance and called them right away. I spoke with Jan, she was AMAZING and so easy to work with. She told me everything I needed to know about the plan and how to sign up. The process was very easy, the systems are automated and you receive immediate confirmation of your plan and all the information you need to take with you. The costs are very reasonable and affordable and you would NOT want to take a missionary trip without obtaining travel insurance.

Having learned about them, I found out they provide insurance for ANYONE traveling outside the U.S. short or long term. This is great for anyone who’s going on vacation anywhere in the world and wants to be certain they are cared for in the event of an accident. I highly recommend this if you are ever traveling, to avoid costly medical bills, in the event of a serious injury or death. As if the injury or death is not bad enough, the financial burden on any family would only make it worse! Jan and the team at Good Neighbor Insurance, can also field questions about how it works and the do's and don’ts when traveling internationally as they relate to insurance. I highly recommend Good Neighbor Insurance to anyone! The follow-up and attention to detail are fantastic, not to mention the “Peace Of Mind”!
Mar 27, 2019
Very friendly and easy to work with. I have not had to make a claim on it but happy to know that we have it if needed.
Mar 09, 2019
Finding the right plan for me was a great done job but I still want to wait and see how does your attention and the insurance works for me in case needed.
Mar 06, 2019
We have not gotten any information yet
Beth was going to send us some information but never did
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Response from Good Neighbor Insurance
Mar 11, 2019
From: Doug Gulleson Sent: Wednesday, March 6, 2019 3:01 PM Subject: GNI / Your review of GNI got my attention Dear S____ and P____, Thank you so much for your review, I am never too busy to make sure our customers are getting the attention they deserve and expect. * Steve, I noticed you placed a one-starred review on our web site. As the co-owner of Good Neighbor Insurance (GNI), I always keep an eye out on how our training is going and how we can do better. Thus, your email stopped me in my current project to focus full attention on how we might have disappointed you. * I talked with Beth, one of our GNI amazing team members, and we were able to look back into our history of what transpired. According to our records she emailed you the same day after chatting with you and sent the attachments as promised. * As shown below, Beth sent the email with requested information that Priscilla requested the day of the conversation, March 4. This email was sent under 3 hours from the time Beth and Priscilla spoke. * Steve, I am hoping you received that email. Sometimes, emails do go into "junk/spam" email boxes and maybe that is what happened here? Could you check for us please? * We also do "resends" and had one ready to be sent out on March 11 to just check in and see if there were any more questions. However, we are determined to do even better. Thus, your review has helped us tweak our emails by sending a confirmation email "without attachments" right away (since sometimes emails with attachments "force' those emails to go into junk / spam email boxes), just to confirm. Also, I have asked our team to set up the "resend" email about 2-3 days from the time we sent out the first one, especially when it comes to phone call requests. * Steve, I sure appreciate you bringing this to my attention. Did I miss anything? If so, please email me right away! Feel free and give me a call anytime. We don't use extensions since we like answering our phone in person, but ask for Doug and our team member will get me right on the phone. Warm regards, Doug Gulleson, MBA, MAHD Vice President Good Neighbor Insurance | p. 480.813.9100 | f. 480.813.9930 | 866.636.9100 ___________________ ### ____________________ From: Beth Gaxiola To: Priscilla S___ <> Cc: Date: Mon, 4 Mar 2019 13:05:42 -0700 Subject: GNI / Worldwide Coverage - Mexico Dear Priscilla: Thank you for your call today, Priscilla. It was a pleasure to speak with you. ........
Mar 02, 2019
A true pleasure to work with. Friendly, knowledgeable with prompt service. Process was easy to do online with great options to choose from. You were available to answer all my questions.
Thank you & blessing!
Feb 23, 2019
Too easy
Feb 14, 2019
Very easy and reasonably priced!
About Good Neighbor Insurance
Good Neighbor Insurance (GNI) specializes in good, cost-effective international travel medical insurance for travelers, expatriate medical insurance and non-profit groups going overseas. We love travel! Real people that provide you real answers, real quick! At Good Neighbor, we serve and protect our clients by offering the best, most affordable health insurance to fit each client’s needs.
Good Neighbor Insurance is a Verified Merchant
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