Gardenbox Limited Home Improvement & Garden
4.5 From 1 to 5
748 Reviews
Overall Ratings
5 Stars
582
4 Stars
76
3 Stars
20
2 Stars
15
1 Star
55
Reviews 748
Recommend 9 / 10
TrustScore 9.09 / 10
Jackie K
Aug 05, 2021
Verified Buyer
Very friendly and helpful, will go back when I need more things definitely
Very happy customer
Phil C
Jul 29, 2021
Verified Buyer
Packable delivered (eventually). But kept up to date with delay details. Good customer service on phone. Product is as described. Will use again
susan s
Jul 29, 2021
Verified Buyer
Great product, arrived quicker than expected , great value !
Jen H
Jul 24, 2021
Verified Buyer
Excellent product; we love our corner sofa dining set. And perfect service.
Paul A
Jul 22, 2021
Verified Buyer
I ordered a bbq griddle on a Thursday without any hope of using it for the weekend. Lo and behold it turned up on the friday so I could use it for the weekend.

Great service well done
Sarah O
Jul 22, 2021
Verified Buyer
Swift efficient service as always
Kevin
Jul 19, 2021
Verified Buyer
Great service
Spot on with delivery dates
Product knowledge was great , would use again without a doubt
Lee W
Jul 18, 2021
Verified Buyer
Product great, bit dissappointed that I was not told when they were delivering as they wrote the phone number down wrong and turned up with no one in, then told I would have to pay £80 for a redelivery even though it was not my mistake as I have had the same number for nearly 30 years so I know what it is, luckily I only lived 30miles from the depot it was returned to so collected myself
Andrew H
Jul 15, 2021
Verified Buyer
Excellent service , but need more phone lines
Dave T
Jul 14, 2021
Verified Buyer
Great company to deal with & really keen prices
Very happy with my Garden Kitchen / bbq
Michelle G
Jul 13, 2021
Verified Buyer
It has been a pleasure dealing with the guys at Gardenbox. I really appreciate all the effort to get my delivery here on the day of our anniversary. They had originally only taken a deposit on my order due to expected delays, I think this shows real customer service at its best. I wouldn’t hesitate to purchase anything from Gardenbox again.
Marc W
Jul 12, 2021
Verified Buyer
Top service … delayed some time due to the current situation but nothing gardenbox could have done about that …. Thanks GB love my furniture 👍
Belinda R
Jul 08, 2021
Verified Buyer
Excellent service
Charles M
Jul 07, 2021
Verified Buyer
Great service all round. Would highly recommend
Ross M
Jul 04, 2021
Verified Buyer
Purchased the Outback Rotisserie. Advertised and sold as a mains powered stainless steel unit with 3-5 day delivery. Called after 3 weeks with no feedback or apologies and the unit arrived the following week. The item delivered was not mains powered and no stainless steel was used to make it. Tried calling and emailing but had no response. All I get is requests for a review. So here it is. As stated before the unit received was not as advertised. The parts were chrome plated steel, not stainless and the motor drive unit was battery powered, not mains powered. Running the rotisserie on my barbecue the drive gear is extremely noisy and rather embarrassing to have run for the required 2 hours to properly cook a chicken.
In summary the product supplied was not as advertised, it was late with no updates and sounds like a concrete mixer when running.
Amanda B
Jul 02, 2021
Verified Buyer
I ordered the wrong item however a refund was given with no quibble
Mr. D
Jul 02, 2021
Verified Buyer
Great product great price hope to deal with again A ++
russell f
Jun 30, 2021
Verified Buyer
Fantastic service kept me up to date with delays due to the canal crisis and managed to get the bbq delivered in time for bbq season

Happy days
Ian V
Jun 29, 2021
Verified Buyer
The item arrived in good time and i was told some items were out of stock but would arrive in 4/5 weeks and a full list of missing items
Nick C
Jun 29, 2021
Verified Buyer
For the purposes of context the product I bought was the Kamado Joe Classic 1 starter bundle.

The purchase process was great, I'd had advice previously on the grill to buy but took the opportunity to talk to the team to ask a few questions, they could not have been happier to help, very knowledgeable about the product were happy to have a good chat! They were also open about the fact that the bundle may be missing items as they wait for stock, thankfully they dont wait for everything to be in stock before they ship the bundle.

The delivery process itself, I did have to wait about a week before the delivery confirmation, but there is information on the website that states because of the current situation deliveries may take longer which is fair enough, I rang to get an update and they were very helpful in finding out where it was up to, it arrived about 3 days later. What would help would be a delivery slot confirmation from the courier.

The grill was packed very well and delivered on a pallet, not surprising as the grill weighs as much as a small moon.

My only criticism of the bundle would be the recipe book, given the product is a specific type of grill the book was mainly geared towards direct coal cooking rather than Kamado/Egg and doesnt give mention to this style of grill. Given this is my first grill of this type I think a more specific book would have been more helpful.

That being said, given their knowledge and friendliness as a business I would absolutely shop there again, they are the main supplier for Kamado Joe in the UK so have all the kit and accessories.
About Gardenbox Limited
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