Gardenbox Limited
Home Improvement & Garden
4.5 From 1 to 5
550 Reviews
Overall Ratings
5 Stars
431
4 Stars
53
3 Stars
13
2 Stars
9
1 Star
44
  • 550 Reviews
  • 9 / 10 Recommend
  • 9.09 / 10 TrustScore
Apr 17, 2021
Order was delivered well and on the day requested. Very pleased with the product and delivery. The system didn't update my details so I had no notification of the delivery date.

I tried for a number of days to get in contact but only had a reply via the web form on a couple of occasions, and no reply to emails or telephone messages left. I reassured myself that at least having paid with PayPal the transaction was protected.

Once I managed to speak to someone, they were able to put my mind at rest and update the system, which sent me several notifications, just as the delivery lorry pulled into my road. The person I spoke to (the brother) was friendly and helpful, but detailed that he was helping out, and there were 90+ messages on the answerphone alone, let alone emails.

Communication is as important as the good products/deals/range. Spending £1500 and not getting a reply to an email is somewhat anxiety inducing. A message warning of this would might helped.

On balance, the shipping end of the business seems to work well, but looking at reviews and Facebook show that communication and contactability is a common issue. Keep trying to get in touch.

Apr 16, 2021
Mega service, rang in the morning and picked it up in the afternoon.
Highly recommend
Apr 16, 2021
Great service/product & reliable delivery
Apr 16, 2021
Service and advice I received from Rick and Steve was absolutely spot on. Went the extra mile to make sure that received my order ahead of time and really responsive to my queries. Cheers guys and look forward to dealing with you and Garden Box in the future. Robin
Apr 15, 2021
Absolutely love our new garden furniture. Rick from Garden Box was really informative and guided to help us make the right choice. We love it so much we've just ordered the matching dining set. Would highly recommend and now can't wait to go in the garden, rain or shine!!!
Apr 11, 2021
Excellent price and superb service
Apr 09, 2021
Kamado Classic Joe 3 Bundle. Great item arrived faster than expected. Second order just placed for more charcoal.
Apr 05, 2021
Great people & brilliant service, would totally recommend using Garden Box
Apr 01, 2021
Ordered my Kamado Joe BBQ bundle from Garden Box. Arrived within four days or my order in perfect condition. Great accessories included in the bundle. Would definitely use Garden Box again and advise others to do so too.
Mar 31, 2021
Ordered a Kemado Joe Classic III bundle. Good value for money and everything was delivered securely packed within a few days. Excellent service.
Mar 30, 2021
Rick went the extra mile to ensure we had everything we ordered in time for opening our business.
Quality products which appear excellent quality.
Very many thanks.
Mar 29, 2021
Rick is very knowledgable and is happy to offer advice and guidance when choosing a BBQ. Prices are good. Can sometimes be difficult to contract them but perseverance generally pays off
Mar 28, 2021
Good guys to deal with.......found our Kamado Joe and delivered within a week, looking forward to a BBQ summer.
Mar 28, 2021
Great product and service thank you
Mar 28, 2021
Ordered a kamodo joe on sunday, received following thursday. Owners brother really helpful. Only point to note is third party courier will leave the delivery on kerbside (our kamodo package was huge and heavy!)
Mar 15, 2021
I did some research on what type of BBQ I wanted and like everybody I shopped around on line.
Having read some of Garden Box reviews I must say I was a little apprehensive about placing my order..
So for the record I can honestly say these reviews are a million miles away from my experience.
Great service from Rick, kept me up to date with the delivery of my Kamado Joe Big Joe and also gave me some free charcoal to try.
So all in all great service, great price and great after sales.
Mar 11, 2021
I can’t begin to tell you what a joy it has been to buy a Kamado Joe from Rick and the Garden Box family. From my initial contact via the website, Rick has been prompt, friendly, informative, helpful and extremely honest in helping me put a package together. I was shopping for a 40th gift for my husband, and he was absolutely delighted with the arrival at the agreed time and date for maximum birthday surprise! I cannot praise this retailer and Rick enough and have recommended him to my friends and family for any of their garden needs! Thank you so much Rick! Can’t wait to stock up on more Joe accessories!
Mar 11, 2021
great website and personal service
Mar 10, 2021
Minor issue with delivery but well dealt with very on the button highly recommend.
Mar 10, 2021
Bought a rattan sofa set (1 settee, 2 chairs and a coffee table). I am very pleased with the very quick delivery (less than a week from the order being placed!). The quality is superb and the value for money, second to none. Excellent purchase and service.
About Gardenbox Limited
Gardenbox Limited is a Verified Merchant
TrustSpot Commitment
TrustSpot is a review and reputation management company that collects and displays 100% verified buyer reviews. We take authenticity very seriously, which is why we're the only review service that only allow reviews from verified paying customers. No fakes, no nonsense... just real reviews. That's our promise.

The TrustSpot Triple Guarantee
  1. TrustSpot Companies Are Held Accountable
  2. All Reviews Are Verified Customers
  3. Negative Reviews Can Never Be Deleted