Frequent Flyer Solutions Travel & Vacation
4.8 From 1 to 5
170 Reviews
Overall Ratings
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Reviews 170
Recommend 9 / 10
TrustScore 9.7 / 10
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Dale C
May 31, 2022
Verified Buyer
Was happy with the options presented and managed to get J upgrades on 3 of the 4 sectors. Timeliness and thoroughness of options was very good.
Aaron S
May 11, 2022
Verified Buyer
They found the seat I wanted, which I could not find. What more could I ask for?
Peter L
Apr 28, 2022
Verified Buyer
Very prompt and efficient. The advice given was always helpful.
Jo L
Apr 21, 2022
Verified Buyer
My first time using Award Flight Assist, but I’m sure it won’t be my last! My consultant Lance was fantastic. He very quickly located several suitable flight options for me, and the detailed instructions on how to book were great and easy to follow. Lance was even able to give me great suggestions for seat selection. Definitely worth the small fee. Highly recommend.
Andrew G
Apr 18, 2022
Verified Buyer
I really appreciated the prompt response and range of alternatives that were provided. The problem with trying to find the best alternative yourself is that we just don't know what we don't know. Worth the investment to get the best alternative. Thanks
Sandy N
Apr 08, 2022
Verified Buyer
While the assistant was very attentive and genuinely tried to find flights. We were unable to find a uitable flight
Roger P
Mar 07, 2022
Verified Buyer
FFS initial response was prompt. As my bookings were only about a month ahead and were during a busy holiday period a number of alternatives were provided. When I had further queries Peter responded within hours. I was able to get a Classic Reward Business class flight to Morocco for $1695 including FFS’s fee. This destination, for similar dates would have cost $10,000 plus. Even though the outbound journey had quite a few segments it was a massive saving. I researched the journey on the Qantas FF website it simply wasn’t available. The FFS’ is a great time and money saving service and has restored my faith in the fun journey of collecting FF points.
Jesse M
Feb 18, 2022
Verified Buyer
From start to finish the award flight service with FFS was brilliant. I hadn’t used them before nor did I have any recommendations so I was unsure what to expect, but they and in particular Lance exceeded all expectations. Lance was able to find a number of options that suited my search and during peak season within a couple of days. Which is astounding as I’d probably spent a number of days searching for myself before I gave up! Lance was really helpful at every step, providing clear instructions whilst answering a bunch of my questions without it feeling like a problem. I had encountered a few issues with the airline in which Lance was able to provide expert guidance, really going above and beyond to get them resolved. Thanks so much! I would 100% recommend and will be using their service again!
Adam S
Feb 14, 2022
Verified Buyer
Great to get a decent set of instructions on how to book on the airline website. This is all this service is- a list of possible routes and instructions on how to book it on the airlines own site. Not sure if it's worth what I was charged.
Iain C
Feb 10, 2022
Verified Buyer
Helped me solve an issue which I couldn’t myself and offered more options as well. Thanks Bronwyn
Simon F
Oct 29, 2021
Verified Buyer
Great service. I had booked a Qantas Classic Rewards Around the World myself previously and it was a gruelling process. James at Award Flight Assist made this attempt very easy. Very knowledgeable and helpful. Came up with a great solution.
Cristian C
Mar 06, 2020
Verified Buyer
A bit expensive but so far quite happy with the service.
Rex K
Mar 02, 2020
Verified Buyer
They were quick to respond, kept in contact, offered several options and I was able get the travel I wanted almost immediately.
I think I helped be being flexible with travel dates which I suggest any potential client does.
Margaret B
Feb 10, 2020
Verified Buyer
Brilliant service from Peter Fryar. Quick response and great options provided. We couldn’t have sorted this ourselves
Isaac F
Feb 09, 2020
Verified Buyer
Peter went above and beyond to help me throughout the whole process.

We sent 30 emails in a 12 hour span and he walked me through everything.

I was booking a Oneworld award for 2 people over Christmas and New Years, a near impossible task.

I couldn’t be happier with the outcome.

Highly recommend.
Scott P
Jan 30, 2020
Verified Buyer
Second time using the service and this time for a Oneworld Round the World award. Great experience, had some trouble actually booking the flights as availability changed constantly and Qantas' website never works so you have to call and currently there's a 2 hour wait time for each call so it's incredibly frustrating. You need to be prepared to put in some extra research and work probably around 10-15 hours to really get a perfect set of flights. Your FFS consultant will help you get through it.
Peter P
Jan 28, 2020
Verified Buyer
Excellent service, Lance undertook a challenge and did a magnificent job in an extremely professional way in a very quick time. I would recommend using Frequent Flyer Solutions they will work very hard on achieving a result for you, my appreciation is extended to the team .
Amanda W
Jan 20, 2020
Verified Buyer
Excellent service. Highly recommended and will use again.
Dean C
Dec 22, 2019
Verified Buyer
After attempting to organise around the world tickets in business for my wife a few years ago which was a difficult and very time consuming exercise, this time I used Frequent Flyer Solutions and the wonderful skills of Bronwyn; I could not recommend the service more

Bronwyn was absolutely fantastic to deal with. After paying the fee and filling out my proposed itinerary, Bronwyn came back to me with a draft itinerary within a day with several options for each flight segment including some that i had not thought of or could not find myself. After making a couple of changes to the draft itinerary based on Bronwyn's advice we received the final itinerary last Thursday and booked via the Qantas premium call centre on Friday (Qantas online multi city flight booking system is atrocious and kept crashing).

Thank you Bronwyn for making a formerly time consuming and frustrating process a pleasure.
Gillian E
Dec 22, 2019
Verified Buyer
Really great - took the hassle out of booking with miles. Loved how Matt drafted emails for me to send to Lifemiles. Such a great service.
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