Eurway.com
Home Improvement & Garden
4.4 From 1 to 5
197 Reviews
Overall Ratings
5 Stars
136
4 Stars
29
3 Stars
13
2 Stars
11
1 Star
8
  • 197 Reviews
  • 10 / 10 Recommend
  • 8.89 / 10 TrustScore
Oct 18, 2017
The desk I received was wrong color and slightly damaged
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Response from Eurway.com
Oct 18, 2017
Hello Ms. Bagatourova...thank you for your feedback. Please contact our Customer Care team right away with the details of the problems with your desk: info@eurway.com [email] or call us at 855.238.7929. - Greg
Oct 09, 2017
Craig was very helpful with my order. Will definitely shop through Eurway again.
Oct 07, 2017
Excellent service! Great quality!!
Sep 11, 2017
Our
Sep 08, 2017
After a 3 month delay in receiving the desk I ordered, it came badly damaged an unusable. It will need a replacement. Not only is it scratched, but one of the steel brackets is actually broken (I didn't even know that was possible).
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Response from Eurway.com
Oct 18, 2017
Thank you for bringing these issues to our attention so we could get you the proper replacement pieces. My Customer Care team tells me that all's well now. We appreciate your input and your business - thank you! - Greg
Sep 05, 2017
The bed frame came in a timely manner, however, when I started assembling it I noticed that the center beam did not have holes for the connecting legs in the correct place (holes were supposed to be on the top and bottom, but were drilled on the sides instead. My boyfriend and I had to secure the legs on with zip ties as well as glue them as a temporary solution. Really disappointed and am now looking for another bed frame elsewhere.




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Response from Eurway.com
Oct 18, 2017
Hi Alexcenah...I understand that we have shipped you the correct replacement parts and you've received them. Please let us know if you have any further questions and I apologize for the original inconvenience and frustration. - Greg 10/18/17 My Customer Care team tells me you've received the correct parts and your bed is now perfect. Thank you for your feedback and for shopping Eurway.com. - Greg
Sep 03, 2017
Speedy delivery, quality product
Aug 31, 2017
product is ok for the money. quality is reasonable, but the finish is not the best and assembly not the easiest. particle board is very light weight and hollow sounding, wish it were more solid and the veneer more appealing..
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Response from Eurway.com
Sep 14, 2017
Thank you for the feedback and for shopping with us. We've forwarded the comments to the manufacturer.
Aug 25, 2017
Amazing Product!! Amazing Service!! They price matched two times for me without any questions. I recommend Eurway to everyone. You will not be disappointed.
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Response from Eurway.com
Sep 14, 2017
Thank you very much for the kind words....we think our Eurway.com shoppers are amazing, too!
Aug 21, 2017
We purchased an additional desk to match a previous one we ordered through Eurway. Unfortunately, the desk arrived with a defective part. However, Eurway was quick to send someone out to resolve the issue. We are very happy.
Aug 16, 2017
There was an issue with the initial delivery. I called customer service and they resolved it immediately. The file cabinet is beautiful and my client is happy which makes me happy.
Aug 14, 2017
Excellent
Aug 10, 2017
I wrote review on the page you sent, however, I can't seem to mail it. I am satisfied, I can't write the entire review over again. Wonderful stools better looking than picture on website.
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Response from Eurway.com
Aug 11, 2017
Thanks for the positive review and sorry that the process was confusing. We've made the review site TrustSpot aware of the issue!
Aug 07, 2017
I paid way too much for my item. I found the exact same product at TJMaxc for half the price. Also, for the price i paid to Eurway, i expected greater quality. The edges are extremely sharp..
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Response from Eurway.com
Aug 11, 2017
We're sorry you're dissatisfied with your Eurway purchase. The manufacturer's representative assures us that TJMaxx does NOT carry this product, so you apparently saw a copy. He's interested to hear about the quality issues you've noted. Please feel free to send pictures to us: info@eurway.com – so we can assess and forward your concerns to him.
Aug 04, 2017
Modern and elegant end table. Well Package and easy to assemble. I would like to have it a little larger and rectangular.
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Response from Eurway.com
Aug 05, 2017
Noted - we've passed your comment on to the manufacturer. Thank you for shopping with us and for the valuable product development input.
Aug 01, 2017
Worked with customer service and they resolved my issue quickly. Very helpful and pleasant.
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Response from Eurway.com
Aug 02, 2017
Kudos to our e-commerce team and thank you for the compliments!
Jul 29, 2017
The desk arrived in perfect condition in timely manner and is stylish and looks great. It was very easy to assemble the desk. Also the staff at the call center were helpful and quickly responded to some of our questions regarding the desk. One reason I gave four stars, instead of five because we found the suction cups that hold the glass not strong enough. They are too small for the size of the glass.
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Response from Eurway.com
Aug 02, 2017
We informed the manufacturer of your concern with the suction cups - thank you very much for the input.
Jul 28, 2017
On time delivery and good quality
Jul 25, 2017
The product is solid quality, the web site is easy to navigate, the communication on the order was good and the shipping was good. The product was well packaged.
Jul 25, 2017
The arrival took a while, but once the sofa arrived, all was forgiven! There was some confusion with the tracking numbers, but the issue was cleared up that same day!
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Response from Eurway.com
Jul 24, 2017
Thank you for your review and comment, Catherine. We strive to ship all our products as quickly as possible, but sometimes events conspire against us...but - we're glad you love your Eurway sofa!
About Eurway.com
Contemporary Furniture at Great Prices Founded in Dallas, TX by industrial designer Greg Greeson and his family in 1980, the Eurway concept was a ground-breaking one for North America: furnish homes and offices the European way. Thirty years ago - and today - this means clean, functional designs that never go out-of-date, created with sustainable manufacturing methods and delivered inexpensively for self-assembly by the end consumer.
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