T Castanon-Griffith
Verified Buyer
Aug 21, 2017
We purchased an additional desk to match a previous one we ordered through Eurway. Unfortunately, the desk arrived with a defective part. However, Eurway was quick to send someone out to resolve the issue. We are very happy.
Peter Russell
Verified Buyer
Aug 16, 2017
There was an issue with the initial delivery. I called customer service and they resolved it immediately. The file cabinet is beautiful and my client is happy which makes me happy.
Ronald Armstrong
Verified Buyer
Ajike Williams
Verified Buyer
Aug 10, 2017
I wrote review on the page you sent, however, I can't seem to mail it. I am satisfied, I can't write the entire review over again. Wonderful stools better looking than picture on website.
Response from Eurway.com
Aug 11, 2017
Thanks for the positive review and sorry that the process was confusing. We've made the review site TrustSpot aware of the issue!
Ursulla Malczyk
Verified Buyer
Aug 07, 2017
I paid way too much for my item. I found the exact same product at TJMaxc for half the price. Also, for the price i paid to Eurway, i expected greater quality. The edges are extremely sharp..
Response from Eurway.com
Aug 11, 2017
We're sorry you're dissatisfied with your Eurway purchase. The manufacturer's representative assures us that TJMaxx does NOT carry this product, so you apparently saw a copy. He's interested to hear about the quality issues you've noted. Please feel free to send pictures to us: info@eurway.com – so we can assess and forward your concerns to him.
Rodica Reidel
Verified Buyer
Aug 04, 2017
Modern and elegant end table. Well Package and easy to assemble. I would like to have it a little larger and rectangular.
Response from Eurway.com
Aug 05, 2017
Noted - we've passed your comment on to the manufacturer. Thank you for shopping with us and for the valuable product development input.
Brenda Linnington
Verified Buyer
Aug 01, 2017
Worked with customer service and they resolved my issue quickly. Very helpful and pleasant.
Response from Eurway.com
Aug 02, 2017
Kudos to our e-commerce team and thank you for the compliments!
John Bellamy
Verified Buyer
Jul 29, 2017
The desk arrived in perfect condition in timely manner and is stylish and looks great. It was very easy to assemble the desk. Also the staff at the call center were helpful and quickly responded to some of our questions regarding the desk. One reason I gave four stars, instead of five because we found the suction cups that hold the glass not strong enough. They are too small for the size of the glass.
Response from Eurway.com
Aug 02, 2017
We informed the manufacturer of your concern with the suction cups - thank you very much for the input.
Mary Estakhri
Verified Buyer
Irene Moroko
Verified Buyer
Jul 25, 2017
The product is solid quality, the web site is easy to navigate, the communication on the order was good and the shipping was good. The product was well packaged.
Catherine Johnson
Verified Buyer
Jul 25, 2017
The arrival took a while, but once the sofa arrived, all was forgiven! There was some confusion with the tracking numbers, but the issue was cleared up that same day!
Response from Eurway.com
Jul 24, 2017
Thank you for your review and comment, Catherine. We strive to ship all our products as quickly as possible, but sometimes events conspire against us...but - we're glad you love your Eurway sofa!
Anne Reynoldson
Verified Buyer
Jul 23, 2017
Had a good feeling about this furniture when I saw it on your website. I was right! It fits beautifully with my decor. Really enjoying the comfortable kitchen chairs.
Robert Hansen
Verified Buyer
Leslie Graham
Verified Buyer
Jul 08, 2017
Service good. Product damaged slightly. Awaiting feedback on damage.
Response from Eurway.com
Aug 11, 2017
8/10/17 Our customer service team has contacted Ms Graham and is on the case!
Peter Clark
Verified Buyer
Jun 27, 2017
Bought a marble table. Eta delivery and communication was slow, deliverers rearranged/couldn't be bothered to deliver on two days (messing up my work schedule). Marble surface had imperfections, and the iron base was bent out of shape. Didn't have time to provide feedback (48 hours) because of work, but had I managed to report it I would have requested a replacement.
Response from Eurway.com
Aug 11, 2017
6/27/17 We're very sorry for the inconvenience. We've reached out to you with an offer to process a claim and make sure everything is resolved to your complete satisfaction.
8/10/17 We've reached out via phone and email trying to get in touch. Please call us at 855-238-7929 at your convenience.
Alberto Lensi
Verified Buyer
Jo Hefner
Verified Buyer
Jun 23, 2017
Item was described; arrived when promised; what more could I ask for? Excellent.
Keith Smith
Verified Buyer
Accounting Department
Verified Buyer
Jun 12, 2017
This was my second order with Eurway - we ordered desks a couple months ago and loved them so we ordered a couple more. Quick easy ordering and delivery was quick and simple.
Response from Eurway.com
Jun 27, 2017
Wonderful...we love our repeat customers and making people happy!
Venkat D. Rao
Verified Buyer
Jun 07, 2017
Great team. All the way from designing and planning assistance to furniture selection, and shipping and post shipping problem resolution - the Eurway.com team is very personable and efficient. We are happy with the furniture. Great price too. The only trouble we had was the damage of certain pieces in shipping. Although it's not in their direct control the Eurway team took full responsibility and was ready to help and deal with the issues in a timely manner. In the end, everything was made right.
Response from Eurway.com
Jun 27, 2017
Thank you for the complimentary comments. We're so happy that your purchase ultimately was to your satisfaction and thanks for shopping with us!
About Eurway.com
Contemporary Furniture at Great Prices
Founded in Dallas, TX by industrial designer Greg Greeson and his family in 1980, the Eurway concept was a ground-breaking one for North America: furnish homes and offices the European way. Thirty years ago - and today - this means clean, functional designs that never go out-of-date, created with sustainable manufacturing methods and delivered inexpensively for self-assembly by the end consumer.
Eurway.com is a Verified Merchant
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