Allison Millner
Verified Buyer
Jan 11, 2021
We love our table. It was out of stock but once back in stock we were notified of it's shipment. It left your warehouse on 12/10 and was delivered to me on 1/6 (four weeks). The table was in transit via a shipping company for 13 days before they dropped it off at another shipping company because our delivery location was "too remote". "Too remote" in this instance means delivery to a commercial address, right off of a major highway, just 65 miles away from where it was dropped off (I believe it had just traveled CROSS COUNTRY). I worked with Joannie at Eurway who was very helpful in getting my shipment located as NO ONE knew where it was. Turns out it was sitting in a warehouse, and remained there for 2 weeks before it was delivered.
The quality of product and the customer service I received from Eurway was stellar. However, when you sell a product and agree to ship it, you are responsible for it from beginning to end. The whole process reflects negatively upon you. Perhaps a review of shipping procedures and expectations would be beneficial.
The quality of product and the customer service I received from Eurway was stellar. However, when you sell a product and agree to ship it, you are responsible for it from beginning to end. The whole process reflects negatively upon you. Perhaps a review of shipping procedures and expectations would be beneficial.
Deborah Milne
Verified Buyer
Dec 16, 2020
Terrific experience. I had ordered the same desk from another company and it went badly so thought I'd try Eurway. Customer Service answered a question I had about delivery quickly. Very much appreciated. The desk was delivered with great care and the delivery person very kind. A+ in my book!
Justin King
Verified Buyer
Dec 14, 2020
The table arrived quickly, was in perfect condition and was super easy to assemble. No special tools or skills required!
The only hiccup was with the delivery. We recieved an email that the table had been picked up and that we would be contacted to schedule a delivery. That never happened. It was delivered straight to a jobsite with no heads up. It just so happened that a few tradespeople were there and received it but then told no one about its arrival. We had to drive 2.25 hours to the site to look for it. Luckily it was there but we had no way of knowing that.
The only hiccup was with the delivery. We recieved an email that the table had been picked up and that we would be contacted to schedule a delivery. That never happened. It was delivered straight to a jobsite with no heads up. It just so happened that a few tradespeople were there and received it but then told no one about its arrival. We had to drive 2.25 hours to the site to look for it. Luckily it was there but we had no way of knowing that.
Sara Hignite
Verified Buyer
Response from Eurway.com
Nov 22, 2020
Thank you for shopping with us and we're so glad you'll be back!
Response from Eurway.com
Nov 22, 2020
We LOVE our customers – thanks for your kind words!
About Eurway.com
Contemporary Furniture at Great Prices
Founded in Dallas, TX by industrial designer Greg Greeson and his family in 1980, the Eurway concept was a ground-breaking one for North America: furnish homes and offices the European way. Forty years ago - and today - this means clean, functional designs that never go out-of-date, created with sustainable manufacturing methods and delivered inexpensively for self-assembly by the end consumer.
Eurway.com is a Verified Merchant
Questions? Contact Us
info@eurway.com
855.238.7929
10AM - 6PM Central
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