Yoly Cutiu00e9
Verified Buyer
Response from Eurway.com
Jun 27, 2019
We are very sorry for the inconvenience this caused you. The problem was caused by a software incompatibility between the host of our website and Affirm, the financing company that handled your purchase. We fully refunded you the amount you were incorrectly charged and we have notified Support personnel of the problem so it doesn't happen again. We know you are a long-time Eurway customer and very much appreciate your loyalty and bringing this issue to our attention!
Pamela Barnett
Verified Buyer
Response from Eurway.com
Jun 09, 2019
We're glad you found help for assembly! Every product on our site requiring assembly should be clearly noted as 'Assembly Required'. We apologize if you rocker wasn't so described. Where available, we also post a .pdf of the manufacturer's assembly instructions and recommend Assembly Contractors. Since 1980, the Eurway philosophy has encompassed furnishings created using sustainable manufacturing methods and delivered inexpensively for self-assembly by the end consumer.
Monique McWilliams
Verified Buyer
Response from Eurway.com
May 29, 2019
We're glad to be of assistance and are super glad that you're happy. Thanks for your feedback!
John And Beverly Smith
Verified Buyer
Response from Eurway.com
Jun 27, 2019
We are thrilled that Craig was able to address your issue and that you're happy with your online purchase. We hope you'll shop with us again soon!
Christina Rome
Verified Buyer
Response from Eurway.com
Apr 28, 2019
Sorry for the missing parts – but happy we were able to promptly solve this issue for you!
- Greg
Response from Eurway.com
May 29, 2019
We're sorry you had problems with your Euro Style file pedestal. We brought you a new one, assembled by our experts, and you're assessing its functionality.
Response from Eurway.com
Apr 28, 2019
We investigated your order and found that FedEx essentially destroyed the packaging surrounding your product. We're sorry for that poor performance on their part, and hope you'll let us demonstrate that it's not the norm for our service. Thanks for the feedback,
- Greg
Aaron Stewart
Verified Buyer
Mar 19, 2019
The desk I arrived is beautiful and was easy to assemble. The only part of the experience that was slightly frustrating was the delivery process. I was getting emails to review my desk before they ever shipped the desk. Then I wrote in (and customer support was very good), however, they had left a number off of my address and they mixed up 2 digits in my phone number. So apparently they were trying to call me for a week to deliver, but to the wrong number. After I wrote in, it took 2 more days to receive a call and that's when I found out the address was wrong too. I mean, I filled out an online form and it was correct, so someone must have sent my info manually and two parts of it got messed up. But now that I have the desk a week later than I should have, the desk itself is awesome and I love it.
Response from Eurway.com
Apr 03, 2019
We apologize for the mix-ups with your information. At many points in the Ecommerce process, some data is indeed entered manually and the human error element comes into play. We're thrilled that you love your desk and hope you'll give us the opportunity to demonstrate our stellar customer service.
Thank you for your feedback,
- Greg
Response from Eurway.com
Apr 03, 2019
We LOVE our customers and are always happy to please. Thank you for the compliment,
- Greg
About Eurway.com
Contemporary Furniture at Great Prices
Founded in Dallas, TX by industrial designer Greg Greeson and his family in 1980, the Eurway concept was a ground-breaking one for North America: furnish homes and offices the European way. Thirty years ago - and today - this means clean, functional designs that never go out-of-date, created with sustainable manufacturing methods and delivered inexpensively for self-assembly by the end consumer.
Eurway.com is a Verified Merchant
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