DogTrainerStore
Pets
3.4 From 1 to 5
43 Reviews
Overall Ratings
5 Stars
23
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
16
  • 43 Reviews
  • 7 / 10 Recommend
  • 6.8 / 10 TrustScore
Aug 01, 2021
Very bad service. I did my order more that one week and I never received the order and I pay more that $200 so now I have to wait a many days to have my money back.
May 05, 2021
Ordered almost a week and a half ago and still haven’t received any word about shipping.
Feb 15, 2021
Horrible costumer service, ordered my item early 2020 Recieved the wrong thing and tried multiple time to reach them to return and bm ever heard back from them. I would not recommend tmthis business.
Feb 13, 2021
Minus stars is not an option or I would Have used it. This experience with you has been one of the worst ever. I have never received my product and have been refused a refund after numerous requests. My messages have been answered by an automatic response telling me you are working on it. Over and over.when I did get a different response it was to tell me the product had been mailed and I was given an invalid tracking number over and over. I don't understand how you can do business like this and then still request a review from me. I don't believe you gave any humans reading any of my previous messages or you would never gave asked for a review. This is probably not from a human either
Feb 13, 2021
10 months later, I still haven’t received my order. It was never shipped. Despite multiple discussions with customer service they refuse to refund me and cancel the order, stating the order is already in process and will be shipped “soon”.
Feb 13, 2021
This was the MOST frustrating store I have ever experienced. I waited months...MONTHS and despite paying for the dogtr a collar I never received it!!!! all the training we had done with our dog was lost, my money was listened to be honest; so was my temper. NEVER SHOP HERE.
Feb 13, 2021
I never received my $250 package.
Feb 13, 2021
Customer service never got back to me to return an item that was never used!
Feb 13, 2021
If I could do zero stars l would. They did not deliver my order in the allotted time. I called to cancel the order hit never got a person only to leave a message. They never got back to me. I called again and left a message to cancel the order. 2
Weeks later the order showed up. After many phone calls l finally got a real person who was useless. They would not send me a pre-paid shipping label so l mailed it back to the address that was given to me. It was received at the warehouse per the post office and l still have not received my refund. It’s been a year. The people who l dealt with were useless. This company would not even respond to the BBB.
I tell everyone who will listen to shop else where. I really doubt that this review will be seen let a lone read.
Feb 12, 2021
I purchase an ecollar that I never received. DO NOT BUT ANYTHING FROM THIS VENDOR!!!!!!
Feb 12, 2021
Paid 300$ for collar that has never been shipped. Won’t respond to my mail or Facebook messages. Bad company. Do not buy from them.
Dec 30, 2020
I have purchased two, dual dog training collars for my two GSD's. The quality was excellent,
The first set I gave to my neighbor after I replaced it with a new one. Dog control is important especially when off lease.
The first one I gave to my neighbor is STILL WORKING with no issue.
Other then replacing the batteries once a year.
I will always go with DogTra and dogtrainerstore
Nov 09, 2020
Not an authorized Dogtra dealer. Extremely poor service
Oct 16, 2020
Where the hell is my money. I never received a product nor did I get my money back and the staff completely ignored me for months! I’ll be getting my lawyer in touch with you guys!
Sep 18, 2020
WARNING! Stay away, shop elsewhere. Ridiculously slow delivery. Big run around with return. Finally had to initiate dispute through PayPal to get refunded. Worst online buying experience ever. Never again. peazz is a scam, do yourself a favor and Google them.
Sep 09, 2020
Terrible customer service. I ended up order the e-collar from a different website and getting it faster than with this company.
Aug 17, 2020
It was the worst online purchase I ever made. The retailer is fraudulent!!
Apr 17, 2020
So I needed a new battery for MoJo’s ecollar. Reasonable cost. Ordered, received, replaced. Still didn’t work 🤯

Then I realized there are 2 batteries. So I have not taken time to get back into the situation but 2 batteries now starting to add up. The collar was pricey but a good investment. Just wish maintaining it was less costly.

Would been nice if somehow I had been made aware that it might be good to order both at a package price and save on shipping too.
Mar 17, 2020
love the dogtra collar i got for my 100lb lab puppy. He is a handful but very happy with the results I got using this collar. He is a puller unless he has his collar on.
thanks
Mar 16, 2020
super
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