Detour, The Adventure Travel Marketplace
4.9 From 1 to 5
110 Reviews
Overall Ratings
5 Stars
103
4 Stars
6
3 Stars
0
2 Stars
0
1 Star
1
  • 110 Reviews
  • 10 / 10 Recommend
  • 9.9 / 10 TrustScore
May 13, 2019
Layna has been amazingly responsive and thorough. I tend to ask a lot of questions and she has patiently and professionally responded with detailed information.
May 09, 2019
Layna was a great help and very respnsive
May 02, 2019
Layna was always quick to answer our many questions!
Apr 30, 2019
Layna has been amazingly flexible and helpful with our tour planning. My only suggestion is that if the travel agent you are working with is not available by phone or email within 24 hours (sickness, on vacation or whatever) that a message indicates that person is not available. I was used to getting a response from Layna within 24-hours on all my questions, but she was sick and out of touch for a few days. I am totally understanding of this situation,but planning for this big of a trip and not getting my standard response made me uneasy and worried. Otherwise, I have been thrilled with all the information and the willingness of Layna to ask additional questions of the other vendors for us. Thanks!
Apr 18, 2019
Lanya has been fantastic!
Apr 15, 2019
With Layna's cooridination, input and bookings all the planning and preparations for our trip was very easy.
Apr 11, 2019
I looked at numerous different Machu Picchu itineraries and companies and Detour offered the best amenities and support that I could find. It was easy to book and although I made my reservation nearly a year in advance they have stayed in frequent contact with me. The trip is next week and we are ready to go.
Apr 10, 2019
From the beginning stages of planning our trip to Lima, Machu Picchu and the Galapagos, Layna has been more than helpful. She gave many helpful suggestions once we provided her with a budget and some dates. She planned an excellent trip for us based on our requirements and wishes. I am a nervous traveller and she was reassuring, practical, and clearly well informed. Every step of the planning Layna provided us with detailed information and/or instructions on how to navigate these steps. We are also concerned about the environment and felt that Layna provided excellent advice as to how to make the least impact on these beautiful places. The companies that Detour partners with (in our case Exito and Ecoventura) were also helpful in arranging air travel and yacht travel. I would definitely say that Detour Travel really are Latin America’s travel experts. We were especially impressed with Layna’s knowledge, helpfulness and her infinite patience. She is someone who goes “above and beyond” in her job.
Mar 27, 2019
Excellent. Layna has been fabulous. Very helpful, informative and responsive.
Mar 23, 2019
Layna was so helpful and informative. She offered me choices and let me know the pros and cons of each choice. Very helpful in my decision making. Layna also was prompt in her responses. Thank you Layna for making the preparation for this trip easy for me.
Mar 21, 2019
Layna has been amazing from the first day I contacted Detour! She was always quick to respond to any questions I had (and I had many) and often had suggestions about things I would have otherwise not considered.Thanks to Layna our trip has been well planned and includes absolutely everything that we had hoped to see and do! I would not hesitate to book with Detour in the future!
Mar 21, 2019
Layna understood what I explained we wanted in a trip immediately and sent only suggestions that fit our criteria. She communicated clearly and answered any questions very quickly. I think it is important that the person planning your trip has actually been there. We leave for our trip in a couple of days. I believe it was well planned and our family is looking forward to it.
Mar 07, 2019
Extremely helpful in helping us put together a dream trip. Great communication.
Feb 01, 2019
layna has been very helpful, resourceful and ease our mind
know that we will be well taken care of thanks!!!!
Jan 18, 2019
Excellent - very responsive and helpful
Jan 02, 2019
Layna was an excellent advisor for our trip to the Galapagos. She is very knowledgable and communicates very well.
Nov 29, 2018
THUS FAR VERY RESPONSIVE TO QUESTIONS AND GETTING BACK TO US REGARDING QUESTIONS WE HAVE HAD. THANK YOU
Nov 23, 2018
Layna always got back to us to answer our questions. Our disappointment came when we didn’t get our pre trip information. It came after we had departed.
Nov 19, 2018
This is our third trip with detourdestinations and as usual, the personalized service with our booking is beyond compare. We are looking forward to a wonderful, carefree adventure!
Nov 05, 2018
Booking this trip was amazing. Layna was so accommodating and patient with us to work toward the ultimate combination of Peru and Galapagos. The 2 companies she put together were perfect. Her recommendations for what to bring and how to approach the different countries was right on. The guides that we had in Peru was impressive in their knowledge of history, culture and areas of interest. Each was very personable and so were the drivers that we had. Andria in Lima and Gonzalo in Machu Picchu were especially good.
About Detour, The Adventure Travel Marketplace
Detour is an adventure travel marketplace that sells trips from the best, most sustainable, locally owned and operated tour operators in each destination. These companies operate trips for the world’s most prestigious international tour operators, but they also run the same trips under their own names at much, much lower prices. Detour gets a commission for selling their trips, and because none of the trips are Detour's, and there is no advantage to Detour of selling one trip over another, we can focus on our goal of helping you get a great trip that best meets your goals and needs, at a fair price. Last but not least, when you travel with Detour you can be assured that most of the money you spend goes directly into your travel destination, and that just by traveling you are helping to make your destination a better place.
Detour, The Adventure Travel Marketplace is a Verified Merchant

Latest Photos

Facebook
TrustSpot Commitment
TrustSpot is a review and reputation management company that collects and displays 100% verified buyer reviews. We take authenticity very seriously, which is why we're the only review service that only allow reviews from verified paying customers. No fakes, no nonsense... just real reviews. That's our promise.

The TrustSpot Triple Guarantee
  1. TrustSpot Companies Are Held Accountable
  2. All Reviews Are Verified Customers
  3. Negative Reviews Can Never Be Deleted