Detour, The Adventure Travel Marketplace
http://www.detourdestinations.com
Travel & Vacation
From 1
to 5
100 Reviews
Rebecca Tuuk
Verified Buyer
Aug 03, 2019
We had never taken a tour before and knew this trip would probably be our only one to the Galapagos, so we had many questions. Layna patiently answered many questions, both by phone and by email. Her answers led to our booking of the trip through this company. The trip was everything we could have wanted, with many chances to see the animals on our list, comfortable accommodations (all but one on the ocean front!), and heaping plates of delicious food, and comfortable transportation, The guides were friendly, efficient, patient, caring, and very knowledgeable! We really liked knowing that our trip was supporting the local people!
Lynne Goerold
Verified Buyer
Jul 15, 2019
Layna was awesome to work with! We changed our mind many times before finalizing where we wanted to go. She very patiently worked with us and minimized stress through the booking process. Referrral to their partner agency for air transportation ensured the flights fit perfectly with our itinerary.
Heather Siebels
Verified Buyer
Jun 13, 2019
We travel a lot and have never booked a tour before. I sent out many emails to many travel companies asking for information on trips to the Galapagos and Layna’s email stood out. She gave us 2 options for what we were looking for. Every time I had a question or concern she got right back to me with an answer. I highly recommend using this company for your travel needs!
Archana Sudhir
Verified Buyer
Jun 08, 2019
I worked with Layna for planning Peru and Galapagos trip. She was very friendly and knowledgeable. I had to to cancel the Galapagos trip later, and make several changes to my Peru itinerary. Layna was extremely patient and guided me throughout the process. I was disappointed that the Galapagos Seaman tour company retained 20% as cancellation fee. Layna did provide several options to work around it, but did not work for me.
Overall great experience planning with Detour. Looking forward to see plan in execution next week.
Overall great experience planning with Detour. Looking forward to see plan in execution next week.
Jeanne Lounsbury
Verified Buyer
Apr 30, 2019
Layna has been amazingly flexible and helpful with our tour planning. My only suggestion is that if the travel agent you are working with is not available by phone or email within 24 hours (sickness, on vacation or whatever) that a message indicates that person is not available. I was used to getting a response from Layna within 24-hours on all my questions, but she was sick and out of touch for a few days. I am totally understanding of this situation,but planning for this big of a trip and not getting my standard response made me uneasy and worried. Otherwise, I have been thrilled with all the information and the willingness of Layna to ask additional questions of the other vendors for us. Thanks!
steve brammell
Verified Buyer
Apr 11, 2019
I looked at numerous different Machu Picchu itineraries and companies and Detour offered the best amenities and support that I could find. It was easy to book and although I made my reservation nearly a year in advance they have stayed in frequent contact with me. The trip is next week and we are ready to go.
Linda Henshaw
Verified Buyer
Apr 10, 2019
From the beginning stages of planning our trip to Lima, Machu Picchu and the Galapagos, Layna has been more than helpful. She gave many helpful suggestions once we provided her with a budget and some dates. She planned an excellent trip for us based on our requirements and wishes. I am a nervous traveller and she was reassuring, practical, and clearly well informed. Every step of the planning Layna provided us with detailed information and/or instructions on how to navigate these steps. We are also concerned about the environment and felt that Layna provided excellent advice as to how to make the least impact on these beautiful places. The companies that Detour partners with (in our case Exito and Ecoventura) were also helpful in arranging air travel and yacht travel. I would definitely say that Detour Travel really are Latin America’s travel experts. We were especially impressed with Layna’s knowledge, helpfulness and her infinite patience. She is someone who goes “above and beyond” in her job.
About Detour, The Adventure Travel Marketplace
Detour is an adventure travel marketplace that sells trips from the best, most sustainable, locally owned and operated tour operators in each destination. These companies operate trips for the world’s most prestigious international tour operators, but they also run the same trips under their own names at much, much lower prices. Detour gets a commission for selling their trips, and because none of the trips are Detour's, and there is no advantage to Detour of selling one trip over another, we can focus on our goal of helping you get a great trip that best meets your goals and needs, at a fair price. Last but not least, when you travel with Detour you can be assured that most of the money you spend goes directly into your travel destination, and that just by traveling you are helping to make your destination a better place.
Detour, The Adventure Travel Marketplace is a Verified Merchant
Latest Photos
Facebook
TrustSpot Commitment
TrustSpot is a review and reputation management company that collects and displays 100% verified buyer reviews. We take authenticity very seriously, which is why we're the only review service that only allow reviews from verified paying customers. No fakes, no nonsense... just real reviews. That's our promise.
The TrustSpot Triple Guarantee
- TrustSpot Companies Are Held Accountable
- All Reviews Are Verified Customers
- Negative Reviews Can Never Be Deleted