Cosi Home UK Retail
4.3 From 1 to 5
402 Reviews
Overall Ratings
5 Stars
304
4 Stars
31
3 Stars
11
2 Stars
12
1 Star
44
Reviews 402
Recommend 9 / 10
TrustScore 8.69 / 10
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Mr john hunt
Mar 24, 2024
Verified Buyer
Easy to order and fast delivery well pleased
Abosede Alajogun
Mar 24, 2024
Verified Buyer
The customer service is outstanding. I had issues with my Electric Blanket and it was resolved ASAP.
Thank you for replacing my Blanket.
Lucio Pierro
Mar 23, 2024
Verified Buyer
I have already did that brilliant.
Freda McSweeney
Mar 22, 2024
Verified Buyer
It was easy to order, came very quickly, and WORKS, which was more than the original switch did
Steven Welsh
Mar 20, 2024
Verified Buyer
Required support on a product malfunction. Response was prompt and excellent. Resolution achieved quickly and simply.
Charles Houghton
Mar 17, 2024
Verified Buyer
Excellent service
Karen Finlan
Mar 08, 2024
Verified Buyer
Great experience
Miss Margaret Kennard
Mar 07, 2024
Verified Buyer
I bought a heated throw from cosi homes and was thrilled to bits with it! Unfortunately it stopped working after three months but I got in touch with cosi homes and the problem was sorted out and a new control unit was sent within days of me reaching out for help. The customer service was second to none and such a welcome change from most places these days! I highly recommend the item and the company.
Ann Grace
Mar 01, 2024
Verified Buyer
Very efficient response and sorting out the problem with a positive outcome
Margaret Sandford
Feb 27, 2024
Verified Buyer
Just the replacement I needed. Cosy and warm again!
Chris Martin
Feb 27, 2024
Verified Buyer
The throw failed after a short time and CosiHome support didn’t offer a satisfactory solution. Waste of money.
Response from Cosi Home UK
Feb 28, 2024
Hi Chris, Many thanks for your feedback. I regret to hear that you are dissatisfied with the resolution of your enquiry. Unfortunately, given the three-year-old purchase date of the throw, we were unable to offer additional remedies beyond those already conveyed to you. In an effort to extend goodwill, we were prepared to send you a new controller. However, you've informed us that you've already made a controller purchase. Consequently, we processed a refund for the purchase amount for that controller. We sincerely apologise for not being able to provide the desired outcome in this particular situation. Kind Regards, Emma
Linda Rice
Feb 26, 2024
Verified Buyer
Customer service dealt quickly with my query and gave solution. Impressed with service.
Caroline McNamara
Feb 25, 2024
Verified Buyer
Had a problem with cable/remote. Contacted cosihome and a new one received within days. Toasty under my throw again!
Emily Syme
Feb 25, 2024
Verified Buyer
Always a quick, friendly and helpful response from customer service team. Excellent company.
Julie Derham
Feb 25, 2024
Verified Buyer
Very helpful thanks uiu
Carlos Harris
Feb 20, 2024
Verified Buyer
Fast and efficient response. Problem solved adequately.
Craig Weddle
Feb 20, 2024
Verified Buyer
Great customer service and very quick response. Excellent product
Lesley Mosby
Feb 18, 2024
Verified Buyer
Fabulous throw, excellent delivery time and excellent customer service
Chester Kemp
Feb 15, 2024
Verified Buyer
Electric throw stopped working (after 13 months). Tech help said that I needed to replace the controller which I did - and lo, it worked again! Delighted and also very fast delivery.
Stewart Ballantyne
Feb 13, 2024
Verified Buyer
Excellent, pleasure to deal with.
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