Corset Story US Apparel
4.7 From 1 to 5
16893 Reviews
Overall Ratings
5 Stars
13068
4 Stars
3549
3 Stars
175
2 Stars
50
1 Star
51
Reviews 16893
Recommend 10 / 10
TrustScore 9.49 / 10
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Shayla J
Nov 19, 2023
Verified Buyer
I held off on writing this review for almost 8 months. Your corsets are lovely, but your suggested sizes were incorrect. Several I ordered based on your sizing chart recommendations led to them being too large around my midsection. I tightened them as much as the garments would allow and was still not cinched in at all. I had too much room which is impressive given my larger chest. Given I purchased these during your warehouse sale, I couldn't return them or exchange them for a different size so i have useless, though pretty, corsets. It's really disappointing. But that pales in comparison to the nightmare your delivery service DHL put me through. They REFUSED to adhere to the delivery schedule they requested I send them. Changing the delivery time to make sure someone was available for signing was impossible because they ignored every single delivery instruction, every single delivery update (including specific days, requiring or not requiring signatures, and time frames.) There was no way to contact the company when delivery orders, times, and dates were blatantly disregarded by the company. As long as you continue using them, I'll never order from you again. Having them attempt delivery with over $1000 worth of product and inform me that i missed the delivery window because they didn't come on the scheduled day and then threaten to ship my order back despite my protest of their negligence that I had proof of, ruined any faith I have in that company and their business practices. Didn't help that the packaging was damaged with several holes in it and there was a white corset that was permanently stained because of it. Since you use them, I can't trust that I'll get my packages without damage or panic attacks because they are horrible at communicating with customers and ignore any directives they ask you to provide. Including them delivering packages that require a signature while refusing to deliver one that doesn't because they think it should.
Response from Corset Story US
Dec 31, 2023
Sorry to hear that your experience with DHL was bad on this occasion, we do offer both DHL and UPS for our US customers for the same price, we find that certain areas/states prefer DHL and certain areas prefer UPS. DHL should send tracking emails and/or texts with delivery updates and options which include "leave without signature", the help centre contact details should also be included in case of issue. Apologies once again for the inconvenience
Haley B
Nov 17, 2023
Verified Buyer
Amazing customer service from Chris! Answered all my questions, helped me adjust my order, and was thoughtful and caring along the way! Thanks 100
Megan G
Nov 17, 2023
Verified Buyer
Shopping was super easy! The hardest part was making decisions. The fit guide was super helpful and my order has already shipped after less than 24 hours of placing the order.
isabel r
Nov 15, 2023
Verified Buyer
I'm very happy!
Harmony S
Nov 13, 2023
Verified Buyer
I was thinking that it would take longer since I am in North America, but it came fast and I was able to track my package easily. Nice company to buy from.
Sonya C
Nov 09, 2023
Verified Buyer
Site was easy to navigate and shipping was prompt! Couldn’t have asked for a better experience :)
Shane B
Nov 08, 2023
Verified Buyer
Loved the sizing assist feature. The blog is also super informative and helpful. Much appreciated
Emilie P
Nov 07, 2023
Verified Buyer
Great shopping experience, and wonderful customer service. The corsets are beautiful, great value, and well made.
Danielle D
Nov 04, 2023
Verified Buyer
Beautiful corsets, amazing fit and martial and incredible customer service
Cassandra H
Oct 30, 2023
Verified Buyer
Shopped on my phone and had a wonderful experience.
Belinda M
Oct 29, 2023
Verified Buyer
I can’t say enough how amazing these corsets are. I bought my very first one over 15 years ago and it’s still looks and holds like new. They are very plus size friendly I’m a size 44”. A must if you love corsets.
Chelsie S
Oct 28, 2023
Verified Buyer
Loved the help that was given with the sizing guide!
Andrea G
Oct 26, 2023
Verified Buyer
I ordered in September knowing some items were pre-order and would be shipped by September 30th, which was absolutely fine.

Come October 1st, I checked in with them to see what was what. Good thing I did. There was one item that they were unable to do. If I didn't check in my order would have sit there forever.

A suitable solution was found and accepted. They said thw items were shipped a few days later.

A few weeks passed and I still did not receive tracking. After multiple emails and days later they finally said that the warehouse is looking for my order.

Lost order? Awesome.

I finally received the tracking information 4 days ago, but the items have not veen picked up by the courrier yet. Which lets me believe that they still have not found my order.

I have missed the opportunity to wear these items for 2 events already. I purchased the corsets specifically for these events.

I have been looking for compensation for all this trouble. One month later still no items.

If it isn't resolved in the next few days I will file a claim with Visa.
Response from Corset Story US
Dec 31, 2023
Sorry for the delay with delivery on this occasion, I can see that your corsets were delivered on the 25th October which is a few weeks later than our website suggested at the time of your order. There was an issue with sourcing the fabrics for one of the designs on your order Apologies for the inconvenience once again
Katarina M
Oct 24, 2023
Verified Buyer
Order my product back at the end of September 2023. Still have not received it. Paid for expedited shipping. As nice as your customer service is, I was very disappointed that the transparency of the amount it would take to make my order was not there. It would have be nice to be informed my order would take longer, instead of me having to investigate the matter. 2 of the 3 dates I need this product for have gone by. I am hoping the product is great, because I would hate to see that waste $220. Over all I am just highly disappointed, I probably will not buy from this company again, seeing that their lack of communication is a major deterrent for this customer.
Response from Corset Story US
Dec 31, 2023
Sorry that there was a delay to your order, we did email back and forth frequently about the issue. There is a bug with our website when customers order multiples of a corset/size and not all of the corsets are in stock, the website doesn't do a very goof job of letting our customers know that some of this specific corset are on pre-order and will take 6-8 weeks for us to me. I did message a few times to explain what had happened and asked if you would like to select alternative, in stock designs or if you were happy to wait 6-8 weeks for us to make the pre-order designs on your order. Sorry for the issue once again, we did try our best to resolve the problem once it had been reported
Dawn D
Oct 19, 2023
Verified Buyer
Recommend to friends already! Even though often missing the larger sizes these days
Sapphire A
Oct 16, 2023
Verified Buyer
Shopping on Corset Story US was straightforward and pleasant.
Jana M
Oct 13, 2023
Verified Buyer
I am so pleased with the corsets. They are well made and beautiful. I love them. Thanks
Nicole W
Oct 10, 2023
Verified Buyer
Received the order a few days earlier than the original estimated time which was great, though not needed. I loved each piece I chose and can definitely make use of all of them. Been ordering from corset story for a few years now and, considering I usually hate online shopping, I am fan of this site.
Roslin A
Oct 09, 2023
Verified Buyer
The service was amazing. They have wonderful deals on beautiful products. And if there is any complications at all, the service department seems to try to resolve it as quickly as possible! I bought quite a few corsets because of a buy 1 get 6 free, of lesser or equal value, deal. I was getting 2 specifically so, I could see which would go better under my wedding dress. One of my pre-order corsets was taking a while to get the fabric and they didn't know when the material was actually going to get in. So they let me pick another corset to exchange for it and shipped it out so quickly! Now I should get them in time and it is all thanks the Chris!
Monica M
Oct 05, 2023
Verified Buyer
Fabulous, as always. I have purchased more than 10 overbust, underbust, and waspie corsets from Corset Story. Always well made, always great quality. I do not recommend the clothing type corsets. I have purchased 4 or 5 shirts and dresses over the years and they never fit right. Somehow the designers don't understand the over-the-shoulder configuration!!! Corset Story always cheerfully refunds or exchanges, so that's a definite plus if you want to take a chance on the stunning clothing. I am 5'9" and weigh 142 lbs., btw
About Corset Story US
Corset Story is a UK company which designs, tailors and manufactures quality corsetry for all occasions. Whether you are looking for a special top, concealed shape wear, sexy lingerie or something special for your special day we have something to suit you. Visit our online store to find your perfect corset today!
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Corset Story US is a Verified Merchant
Questions? Contact Us
sales@corset-story.com
email support only
7 days x 24 hours
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