Corset Story US Apparel
4.7 From 1 to 5
16888 Reviews
Overall Ratings
5 Stars
13064
4 Stars
3549
3 Stars
175
2 Stars
50
1 Star
50
Reviews 16888
Recommend 10 / 10
TrustScore 9.49 / 10
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Courtney S
Dec 15, 2023
Verified Buyer
Products arried in excellent condition, and are the quality I've come to expect from corset story!
Cole M
Dec 15, 2023
Verified Buyer
I can’t yet review the corsets they aren’t here yet. But I rate the customer service five stars. There was some confusion on when the corsets would arrive, to what address, etc and it was all resolved very quickly and easily. Very helpful people.
Shira L
Dec 15, 2023
Verified Buyer
Even though I bought my corset a few years ago, they still exchanged it for a bigger size. 10 out of 10 would definitely recommend.
Erin M
Dec 14, 2023
Verified Buyer
I made a mistake on an order and the customer support was subservient in helping me resolve my error. Made a lasting impression on me! Can’t wait to receive my new items, thank you!
Rachel A
Dec 08, 2023
Verified Buyer
The delivery process was so smooth and efficient.
The product is gorgeous, well-made, of excellent materials, and exceedingly durable. I could not be more pleased with my experience and my new corsets. Each one was more lovely than I could have imagined.
Stephanie A
Dec 01, 2023
Verified Buyer
Wonderful deal! All corsets came in perfect condition. The comfort of the corsets was accurate to the indicated metric.
Elizabeth B
Nov 28, 2023
Verified Buyer
Always helpful team when I have questions and working out my order with what I want and need in it!!
Dawn B
Nov 28, 2023
Verified Buyer
Auto size was good but still like the option of having chart and did not like the least cost to most -highest cost filter removed.
Had to repeatedly reset filter to corsets in stock. Upgrade was not worth the results- too little gain for likely what the company paid.
Response from Corset Story US
Dec 31, 2023
Sorry to hear that you were experiencing issues with the filters, the ability to sort by price has never not been on the website. The filter settings to reset for customers who are using private browser sessions and the browser would not have access to the selections being made. Apologies once again, I hope this helps
David S
Nov 27, 2023
Verified Buyer
Products are great when you finally get them. Review is on shipping and delivery. Don’t know why you can’t set up system to make multiple shipments if customers are willing to pay extra shipping. Shipping by DHL is horrible. They skipped my delivery and said it was because my business was closed. It’s a residential address and three people were home. Horrible to reach a person at customer service. Drop DHL.
Response from Corset Story US
Dec 31, 2023
Sorry to hear that your experience with DHL was bad on this occasion, we do offer both DHL and UPS for our US customers for the same price, we find that certain areas/states prefer DHL and certain areas prefer UPS. With regards to partially shipping orders, I am afraid it is something we can not offer on the big Multibuy offers as it causes a lot of issues with customs clearance, we do include this messaging on our order confirmation emails. Apologies once again
Eboli G
Nov 27, 2023
Verified Buyer
Great service and customer service. Promp a d professional
Shelly D
Nov 27, 2023
Verified Buyer
Still waiting on my order, no updates or projected date of arrival given. I can’t review the product because I don’t have it but the shopping experience has been burdensome and filled with anxiety.
Response from Corset Story US
Dec 31, 2023
Sorry to hear that your corsets have not arrived. It might be that you have selected pre-order designs which usually take 6-8 weeks for us to make especially for your orders. I am sure we can help if you would like to message us at sales@corset-story.com with your order number Apologies once again
Bryan G
Nov 23, 2023
Verified Buyer
The filter options made shopping incredibly easy! Anytime I had any question, customer support was super helpful! My only complaints are that selecting different colors on certain corsets lead to entirely different pages that have to be loaded seperately, and the only measurement on the pages is the waist measurements, no info on underbust or hip measurements. That being said, corset-story has probably been the smoothest online shopping experience in a while!
Nicole S
Nov 22, 2023
Verified Buyer
Nice support contact. Ordering was easy, switching size after ordering also easy. Just took longer to shipping, but got an offer from support what to do.
Kate M
Nov 22, 2023
Verified Buyer
I ordered three corsets in September however, one of the three was pre-ordered so it wasn’t available until October 31. I emailed courset story in the meantime to make sure everything was good and they communicated back very quickly. Once they had the pre-ordered courset available, they shipped all three. I got them, within three days of them shipping out and I love all three of them. Very quality and worth the purchase.
Cara B
Nov 20, 2023
Verified Buyer
Very easy to navigate the website and lots of fantastic choices
Shayla J
Nov 19, 2023
Verified Buyer
I held off on writing this review for almost 8 months. Your corsets are lovely, but your suggested sizes were incorrect. Several I ordered based on your sizing chart recommendations led to them being too large around my midsection. I tightened them as much as the garments would allow and was still not cinched in at all. I had too much room which is impressive given my larger chest. Given I purchased these during your warehouse sale, I couldn't return them or exchange them for a different size so i have useless, though pretty, corsets. It's really disappointing. But that pales in comparison to the nightmare your delivery service DHL put me through. They REFUSED to adhere to the delivery schedule they requested I send them. Changing the delivery time to make sure someone was available for signing was impossible because they ignored every single delivery instruction, every single delivery update (including specific days, requiring or not requiring signatures, and time frames.) There was no way to contact the company when delivery orders, times, and dates were blatantly disregarded by the company. As long as you continue using them, I'll never order from you again. Having them attempt delivery with over $1000 worth of product and inform me that i missed the delivery window because they didn't come on the scheduled day and then threaten to ship my order back despite my protest of their negligence that I had proof of, ruined any faith I have in that company and their business practices. Didn't help that the packaging was damaged with several holes in it and there was a white corset that was permanently stained because of it. Since you use them, I can't trust that I'll get my packages without damage or panic attacks because they are horrible at communicating with customers and ignore any directives they ask you to provide. Including them delivering packages that require a signature while refusing to deliver one that doesn't because they think it should.
Response from Corset Story US
Dec 31, 2023
Sorry to hear that your experience with DHL was bad on this occasion, we do offer both DHL and UPS for our US customers for the same price, we find that certain areas/states prefer DHL and certain areas prefer UPS. DHL should send tracking emails and/or texts with delivery updates and options which include "leave without signature", the help centre contact details should also be included in case of issue. Apologies once again for the inconvenience
Haley B
Nov 17, 2023
Verified Buyer
Amazing customer service from Chris! Answered all my questions, helped me adjust my order, and was thoughtful and caring along the way! Thanks 100
Megan G
Nov 17, 2023
Verified Buyer
Shopping was super easy! The hardest part was making decisions. The fit guide was super helpful and my order has already shipped after less than 24 hours of placing the order.
isabel r
Nov 15, 2023
Verified Buyer
I'm very happy!
Harmony S
Nov 13, 2023
Verified Buyer
I was thinking that it would take longer since I am in North America, but it came fast and I was able to track my package easily. Nice company to buy from.
About Corset Story US
Corset Story is a UK company which designs, tailors and manufactures quality corsetry for all occasions. Whether you are looking for a special top, concealed shape wear, sexy lingerie or something special for your special day we have something to suit you. Visit our online store to find your perfect corset today!
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Corset Story US is a Verified Merchant
Questions? Contact Us
sales@corset-story.com
email support only
7 days x 24 hours
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