Verified policyholder
Verified Buyer
Verified policyholder
Verified Buyer
Jun 18, 2019
We wanted to pass along to each of you our heartfelt appreciation for the extensive work you did in helping us resolve this security question. Both of you were patient and exceptionally thorough in responding to my questions while researching and resolving the issue. Please pass along our compliments to your entire team for a job so very well done.
Verified broker
Verified Buyer
Apr 17, 2019
Thank you for your help on the ransomware claim we tendered. We had our monthly cyber team call this afternoon and I spoke highly of the manner in which Coalition managed the claim. I was most impressed with the professionalism, responsiveness and subject matter expertise displayed throughout the short life of this claim. This ransomware claim was my first experience with Coalition from an actual claims perspective and I believe you outperformed your peers.
Verified policyholder
Verified Buyer
Jan 29, 2019
I would just like to say that I have learned what customer service is all about. Your professionalism and efficiency have helped keep our company in business. After 25 years in business, this ransomware would have done irreputable damage as compared to the inconvenience it was. Thank you so much.
Verified policyholder
Verified Buyer
Jan 22, 2019
I have to say thank you and thank you again. The last thing I want is to make an insurance claim in any area of my life's exposures. Here we come to you with something that happened for the first time in ever in our 35 years and with our deductible, Coalition has zero exposure. It could have stopped there, but no. Your team has been on us to make sure this will never happen again...AND you're all VERY persistent. I have to say again thank you.
Verified broker
Verified Buyer
Nov 06, 2018
Never has a retail agent stopped what they were doing to thank me for recommending a particular cyber market until last week. This agent reported a cyber claim also covered by a medical malpractice policy....the claims service of which was underwhelming to put it mildly.
Catherine stepped up and simplified the claim resulting in us looking real cool. Looks like we will be quoting this agents entire book of business. Catherine's got game!
Catherine stepped up and simplified the claim resulting in us looking real cool. Looks like we will be quoting this agents entire book of business. Catherine's got game!
Verified broker
Verified Buyer
Nov 02, 2018
WOW! This coverage letter is the most well written and informative coverage document I have ever had the opportunity to read in my 45 year career. Clear, concise and understandable to the point I expect the insured will understand their coverage. I knew when speaking with [our wholesale broker] his choice to represent and choose Coalition as a superior carrier was the right choice.
About Coalition, Inc.: Claims and Incidents Testimonials
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