Sandy Clark
Verified Buyer
Response from Cisco-Eagle
Jun 29, 2022
Sandy, thank you! We pride ourselves on customer service, glad you had a great experience!!
Rio Toi
Verified Buyer
Response from Cisco-Eagle
May 17, 2022
Thank you for the kind words Rio, we appreciate your feedback!
Maddie Jacobson
Verified Buyer
Response from Cisco-Eagle
Jun 29, 2022
Thanks for the positive feedback Maddie!
Keenan McGuckin
Verified Buyer
May 09, 2022
The shelves didn't have an assembly-manual and were missing parts. Giving three stars instead of two stars because they shipped the replacement parts quickly. But in the end we still didn't have all the necessary materials (i.e. missing crossbeams for support, but luckily we didn't need all of them for the amount of weight that was being supported).
Response from Cisco-Eagle
May 17, 2022
Keenan - our apologies but glad your rep was able to get you the replacement parts quickly! If there are any others missing components, do let us know ASAP! Thank you.
Cindy St. Amant
Verified Buyer
Response from Cisco-Eagle
May 17, 2022
Much appreciated Cindy!
Shelley Holsten
Verified Buyer
Apr 28, 2022
The customer service I received was above and beyond! Originally my shelving unit arrived missing a basket shelf. They didn't ask me to jump through a bunch of hoops, simply apologized and said they would get it sent out ASAP. Then, to make it even better, when it was discovered that this shelf type was on backorder, I asked if they would consider sending me a flat shelf instead, because it would actually fit my needs better. They agreed and sent it right out, without insisting they could only send it exactly as it was originally ordered. The representative I spoke with was very personable throughout the interchange.
Laresa Carpenter
Verified Buyer
Apr 25, 2022
My order was very delayed due to it being over looked some how on your end. I found this out from the customer serves rep I contacted. She was very helpful in finding out why we had not got our order, and did not make up excuses about what had happened. She made sure it was being taken care of and shipped out ASAP.
Response from Cisco-Eagle
May 09, 2022
Laresa - our apologies for the delay. Glad everything turned out well in the end, thank you!
Response from Cisco-Eagle
Apr 22, 2022
Robert - Tina Brooks let me know she contacted you and this might be a mistake and that you didn't have any issues. Let me know if we can help you update this review, thanks!
About Cisco-Eagle
Cisco-Eagle provides solutions for the movement, storage, retrieval, control and protection of materials and products throughout their manufacture, distribution, consumption and disposal. We enable clients to get the right amount of the right material to the right place at the right time in the right sequence at the right position in the right condition for the right cost in a safe manner.
Cisco-Eagle is a Verified Merchant
Questions? Contact Us
24hours@cisco-eagle.com
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