Calla
4.6 From 1 to 5
183 Reviews
Overall Ratings
5 Stars
146
4 Stars
22
3 Stars
6
2 Stars
4
1 Star
5
  • 183 Reviews
  • 9 / 10 Recommend
  • 9.29 / 10 TrustScore
May 18, 2020
This was my first time purchasing shoes from out of the country. The company has the right idea on fit for bunions. I was shopping for heels to wear for my son's wedding which was originally scheduled for May 24, 2020.
I wasn't big on the color of the one pair of shoes, and while the silver sandals were fairly comfortable, they would not have lasted on me for the entire event. Also, one of the shoes was not perfectly sewn together, making a small bump gap on the outside near the baby toe. Not terrible but not acceptable for the price.
I planned to send them back, but with the Covid 19 stay at home in California, USA, at the age of 65, I am not yet willing to venture into a postal shipping facility, so they sit in the box they came in. I did receive the 100 day return policy update for Covid, but have not looked back to see me order date to find my deadline.
I realize none ot the shipping part is your fault.

Thanks for asking,
Carol Marino
661 510-8948
movenmom@aol.com
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Response from Calla
May 18, 2020
Hi Carol, I am sorry to hear that our shoes had a slight flaw in their stitching. Please could you send me a photograph so I can see the flaw and I will be able to rectify this situation for you. You can contact me at hello@callashoes.co.uk Please do not worry about the returns period, there is plenty of time to return the shoes. You placed the order on the 6th March so the shoe will not have been received by yourself for at least 5 days. This is when our returns period starts - upon receipt of the shoes. I look forward to hearing from you soon. Kind regards, Emily
May 18, 2020
Ordering was easy, choosing one pair was hard they are all so lovely. Very efficiently delivered and lovingly wrapped. Can't fault the service and the shoes fit like a glove. Thank you
May 18, 2020
Everything great
Apr 30, 2020
The customer service is great! They were able to direct me to the correct size for me. Thank you.
Apr 30, 2020
The Ava shoes are very comfortable to wear. I love them!
Feb 13, 2020
I cancelled my order learning that the company could not guarantee arrival within the time I would need the product. The website lead me to believe that the product would arrive within 10 business days of placing the order; but between the delays in processing the order and the obscure holidays only celebrated in the UK, this was not possible. Canceling the order was easy, which is why this review still has received two stars. Now, despite asking to be taken off the mailing list multiple times, I continue to receive advertisements and surveys from the company. Hopefully this poor review motivates the marketing department to stop spamming individuals who have asked to be removed from their mailing lists.
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Response from Calla
Feb 14, 2020
Thank you for your feedback. I am sorry that we couldn't guarantee delivery in a suitable timeframe as international delivery takes 10 working days, which was longer than usual due to Christmas and New Years Eve. I have checked and you are unsubscribed from our mailing list so should not be receiving emails. There may have been a glitch in our system but I will ensure that you do not hear from us in this way again. Should this happen again please do not hesitate to contact us at hello@callashoes.co.uk
Feb 07, 2020
Great service, and such comfortable shoes
Feb 06, 2020
The Charlotte flats I purchased were a half size too large. I used the PayPal returns from the US to the UK. Calla refunded my money back to my Pay Pal account. Great customer service!
Feb 06, 2020
Beautiful red comfortable shoes wrapped with great care and consideration.
Feb 06, 2020
Lovely shoes. Seem quite stiff so I’m keen to see what’s it like to wear them. Love the style.
Feb 06, 2020
Delighted with my shoes from Calla which arrived on time and were well packed. Shoes are so comfortable to wear. Wish there were more size 5 shoes in the sale.
I am saving up for another pair.
Feb 05, 2020
Great customer service! Very responsive and pleasant. Great products! Love them!
Feb 05, 2020
Amazing shoes, I love them. I have three different kinds and live in them at the office.
Nov 21, 2019
Absolutely love the shoes, but your delivery cost me a fortune as I live in Switzerland and your delivery staff did not mark on the package what it contained nore the value and it got stuck in the customs for 2 weeks (I went on a trip without my new shoes because of this) and I had to pay a fine. For a company that advertises a global delivery, this was quite shameful!
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Response from Calla
Nov 21, 2019
Hello Virpi, I am so sorry that this has happened to your parcel. For customs purposes, we always include a declaration when shipping internationally and I will be taking it up with our warehouse as to why this wasn't included, and to make sure that it doesn't happen again. Should you decide to give Calla a try again, please don't hesitate to get in touch with us prior to ordering for peace of mind. Kind regards
Nov 20, 2019
The shoes are lovely and comfortable and easy to wear straight away.
Nov 20, 2019
Charlotte flats are beautifully made & comfortable to wear
Nov 20, 2019
Beautiful boots and quick shipping from across the pond! Love Calla!!
Sep 18, 2019
Beautifully packed and presented. The super soft leather used is such high quality.
My only request is make more of the Emma style shoe. I bought two pairs of Emma and one Sophia. The style of Emma provides superb comfort as well as being beautifully stylish.
Sep 18, 2019
Wonderful. Quick shipping from the UK, great product.
Sep 18, 2019
Excellent flat shoes, I am so pleased with them. The suede is very soft and I finally have shoes which don't give me blisters.
I also bought a pair of Sophia heels, again which have very soft leather. I wanted heels for my daughters wedding but usually cant wear them without unbearable pain.These were perfect. I managed to wear them all day without my feet really hurting.
I also would like to praise the service I have received. I have ordered the wrong size a couple of times and had to send them back. It is really easy to do this and I have received exchanges and refunds really quickly.
About Calla
Calla is a brand of beautiful and stylish ladies footwear specially designed for bunions.
Calla is a Verified Merchant
Questions? Contact Us
hello@callashoes.co.uk
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