57
Reviews
Reviews
57
Recommend
10 / 10
TrustScore
9.2 / 10
Pam & Lou
Verified Buyer
Great!
Abigale listened to my vision and found choices that fit in with my existing furniture. She was enthusiastic and a pleasure to work with.
Abigale listened to my vision and found choices that fit in with my existing furniture. She was enthusiastic and a pleasure to work with.
Response from Collectic Home
Sep 11, 2016
Hi Pam and Lou...I'm glad your experience with Collectic was a good one. Is there anything we should do so you would be able to rank us five stars, please?
Ceres
Verified Buyer
Good Product, timely Shipment
Our lazy Susan matches our table, elegant and simple and functional.
We are happy to receive it in time for a family gathering.
Our lazy Susan matches our table, elegant and simple and functional.
We are happy to receive it in time for a family gathering.
James & Jeanne
Verified Buyer
Average
The customer journey/experience is poor. The quality of the product is above average which brings the review up to average. We purchased our furniture and expected delivery within a few weeks. Actual time was months. Attempts to speak with our salesperson after the sale were beyond difficult. They clearly do not care about the customer post sale. Items delivered were damaged. It took months to receive the replacement items. Again phone calls to ask about status were not returned. We had to initiate all calls. Would not shop here again.
The customer journey/experience is poor. The quality of the product is above average which brings the review up to average. We purchased our furniture and expected delivery within a few weeks. Actual time was months. Attempts to speak with our salesperson after the sale were beyond difficult. They clearly do not care about the customer post sale. Items delivered were damaged. It took months to receive the replacement items. Again phone calls to ask about status were not returned. We had to initiate all calls. Would not shop here again.
Brian
Verified Buyer
Solutions in customer service
I received a broken desk and the replacement took a long time to arrive. They were kind and gracious. I added something else to the order with the arrival of the new desk and they said the desk was on them. They did their best to keep their customer happy. I highly recommend their products and services.
I received a broken desk and the replacement took a long time to arrive. They were kind and gracious. I added something else to the order with the arrival of the new desk and they said the desk was on them. They did their best to keep their customer happy. I highly recommend their products and services.
Mel
Verified Buyer
Great customer service
I went there to purchase a new bed. I wanted something modern looking my sales consultant Lauren new several companies that had a style like I might like we spent about 20 minutes going through different manufacturers websites before finding the right bed. They have color samples for the bed to help choose the color. I am really happy with the bed I choose from there.
I went there to purchase a new bed. I wanted something modern looking my sales consultant Lauren new several companies that had a style like I might like we spent about 20 minutes going through different manufacturers websites before finding the right bed. They have color samples for the bed to help choose the color. I am really happy with the bed I choose from there.
Suzanne & Terry
Verified Buyer
opinion
Lisa has been very helpful to me.
Lisa has been very helpful to me.
Susan
Verified Buyer
last purchase of leather sectional
We experienced a delay on our order and lead time. This was eventually resolved, but it wasn't quick and seamless as we had hoped for. Our client was amendable, but most would not have been,
We experienced a delay on our order and lead time. This was eventually resolved, but it wasn't quick and seamless as we had hoped for. Our client was amendable, but most would not have been,
Karen
Verified Buyer
Collectic
I had a very good experience with Collective on all my purchases
I had a very good experience with Collective on all my purchases
Susan & Charles
Verified Buyer
Great selection with great prices!
A wonderful selection onsite and items that can be ordered. All affordable and the staff is really helpful!
A wonderful selection onsite and items that can be ordered. All affordable and the staff is really helpful!
Janna
Verified Buyer
Janna Paulson
They have an amazing selection and fair prices. Easy to work with.
They have an amazing selection and fair prices. Easy to work with.
Terry
Verified Buyer
High quality furniture and a helpful staff
This upscale shop offers unique pieces at a range of price points. The staff will be as hands off or as involved as you want. When we were deciding on a wall hanging, we were permitted to try it at home and return it if it didn't work for us. Turned out to be a great piece for us and we had gotten it for a fantastic price.
This upscale shop offers unique pieces at a range of price points. The staff will be as hands off or as involved as you want. When we were deciding on a wall hanging, we were permitted to try it at home and return it if it didn't work for us. Turned out to be a great piece for us and we had gotten it for a fantastic price.
Justin
Verified Buyer
Excellent service - we are very happy customers!
With an interesting selection of premium inventory available or customized to order, Collectic Home was one of the nicest furniture stores we saw when furnishing our new home. The staff was extremely helpful in finding the right product to match the layout of our home. Fast, reasonable, and great delivery services as well.
With an interesting selection of premium inventory available or customized to order, Collectic Home was one of the nicest furniture stores we saw when furnishing our new home. The staff was extremely helpful in finding the right product to match the layout of our home. Fast, reasonable, and great delivery services as well.
Donna
Verified Buyer
Great selection
What a great variety!
What a great variety!
Mary
Verified Buyer
Great Sales Experience!
Collectic Home is always my first stop when I'm looking for unique and cutting edge furniture, art and accessories. Their sales team is extremely helpful and knowledgeable.
Collectic Home is always my first stop when I'm looking for unique and cutting edge furniture, art and accessories. Their sales team is extremely helpful and knowledgeable.
Jennifer
Verified Buyer
My Collectic Home Purchase Went Totally Smoothly
I ordered two Euroway swivel chairs and a matching ottoman from Collectic. I think I mostly dealt with a person named Genevieve.
The pricing seemed fair, my order came in during the correct timeframe, everything was as I wanted it. I picked it up at their warehouse over off 71 outside of I-35, and the warehouse guys were very sweet and helpful.
So, I had a very positive buying experience and they've earned my trust. Whenever I need things with more modern lines, I'll give Collectic a try again.
I ordered two Euroway swivel chairs and a matching ottoman from Collectic. I think I mostly dealt with a person named Genevieve.
The pricing seemed fair, my order came in during the correct timeframe, everything was as I wanted it. I picked it up at their warehouse over off 71 outside of I-35, and the warehouse guys were very sweet and helpful.
So, I had a very positive buying experience and they've earned my trust. Whenever I need things with more modern lines, I'll give Collectic a try again.
Annette
Verified Buyer
Cool inventory, superb service
I've bought a number of items from this locally-owned boutique shop in Rollingwood over the years and it's always been a great experience. All the salespeople are well informed and helpful, but not overly so--for independent shoppers like myself, they provide just enough assistance for me to make a clear, smart decision. Products have been excellent quality at a fair price. A much more pleasant experience than shopping at a big chain store--I check them out first whenever I need anything.
I've bought a number of items from this locally-owned boutique shop in Rollingwood over the years and it's always been a great experience. All the salespeople are well informed and helpful, but not overly so--for independent shoppers like myself, they provide just enough assistance for me to make a clear, smart decision. Products have been excellent quality at a fair price. A much more pleasant experience than shopping at a big chain store--I check them out first whenever I need anything.
Cynthia
Verified Buyer
Great experience
We are extremely pleased with everything we have purchased and the sales staff is exceptional.
We are extremely pleased with everything we have purchased and the sales staff is exceptional.
Jitendra Patil
Verified Buyer
Exceptional service!
Collectic Home listened to us after sales and went beyond our expectations in providing service.
Collectic Home listened to us after sales and went beyond our expectations in providing service.
Susan
Verified Buyer
Helpful & great delivery options
My salesperson was great - 4 custom covered barstools. Delivery truck came nearby & met us - excellent. Love our stools.
My salesperson was great - 4 custom covered barstools. Delivery truck came nearby & met us - excellent. Love our stools.
Jacob
Verified Buyer
Above and beyond!
I was looking for a furniture store that truly cared about its customer and would go the extra mile when needed. All I can say is that I feel that the staff at Collective home fit that description perfectly. The entire crew is friendly and efficient and respected my needs and my budget. They were more than willing to work with me on the delevery of my furniture and the delevery crew were nice, curtious and respectful to my house and my new furniture.
Over all, I can't put a single finger on any point of my experience. Everything from finding the right furniture to purchasing it, to getting it delivered, all went above all expectations. We did have an issue with an office chair, but that only gave Collective Home yet another opportunity to show just how high they value your business and respect your personal needs. We came to a reasonable solution that was fair for everyone and I was more than pleased.
I'm looking forward to my next purchase and Collective Home has certainly earned my loyalty.
I was looking for a furniture store that truly cared about its customer and would go the extra mile when needed. All I can say is that I feel that the staff at Collective home fit that description perfectly. The entire crew is friendly and efficient and respected my needs and my budget. They were more than willing to work with me on the delevery of my furniture and the delevery crew were nice, curtious and respectful to my house and my new furniture.
Over all, I can't put a single finger on any point of my experience. Everything from finding the right furniture to purchasing it, to getting it delivered, all went above all expectations. We did have an issue with an office chair, but that only gave Collective Home yet another opportunity to show just how high they value your business and respect your personal needs. We came to a reasonable solution that was fair for everyone and I was more than pleased.
I'm looking forward to my next purchase and Collective Home has certainly earned my loyalty.
About Collectic Home
Collectic Home is a furniture store created with one decorating rule in mind: there should be no rules.
Austin-based 25-year furniture innovators Joni + Greg Greeson have mixed and matched an artful and ever-changing blend of furniture, lighting, and accessories from vendors all over the world to offer you an eclectic collection from which to choose in-stock, one of a kind, or made to order pieces. Yours to discover in what’s been heralded as one of the most beautiful new furniture stores in the country.
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Collectic Home is a Verified Merchant
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