4.6 From 1 to 5
30 Reviews
Overall Ratings
5 Stars
4 Stars
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1 Star
  • 30 Reviews
  • 9 / 10 Recommend
  • 9.2 / 10 TrustScore
Sep 18, 2017
This service for package forwarding from India and US to worldwide is a slow service.
My package stayed in the US warehouse for over a month waiting to shipped due error processing payment via their gateway.
Even when I made another payment via PayPal the package still pending to be shipped for long.
However I have tried their Indian warehouse and the shipping was fast but they trick me on the shipping fee. First they said shipping fee would be 18$ for 3Kg. Package and when I went to pay they sent me invoice of 28$ and said that the information on site wasnt correct and the conversion rates have changed, but the surprise was when I received the package and the shipping label stated that the cost is Rs1110 (18$).
When I asked them about that they said there is othet fees (hidden).

Thats my experiment with them if it happens and you need a forwarding service from India be a ware of them.
Sep 16, 2017
very well received and customer updates are great!
Sep 13, 2017
Purchase HTC U11 in India and delivered to 1grandtrunk Chennai warehouse. Paid $86 for DHL shipment. Customer service said DHL required mobile battery drain fully before shipping. They open MFG Pakced Mobile and On it and informed me later. Mobile reached to their warehouse on 9th Aug 17, and they finally shipped it on 29th Aug 17. Before shipping they requested for $50 additional shipment hence total shipping cost was $136(Rs.8704), I requested them to send me Insurance paper which they did not send.I suspect they not even took insurance, in the mail they said they would cover only 75% of insurance, those 20 days was my worst experience over on email to customer service. When I received the product, it had good bubble wrap packing hence mobile was safe. The invoice which they print shows the total value of the product was Rs.9000($140) now you can think of mobile got misplaced what I will get. So please humble request don't order any electronic stuff from 1grandtrunk, you will face your worst nightmare. Apart from this happy path was customer executive had given the best support.
Sep 07, 2017
A nice service, the staff is very much cooperative as well friendly & quick responsive, they care the shipment until it's delivered to the destination. I believe they will keep it up.
Sep 07, 2017
Excellent Service. Everything was as promised. Thanks again.
Sep 06, 2017
Great experience! Will use again if the need arrives
Sep 04, 2017
Encountered some shipping issues with the local customs. 1Grandtrunk staffs, assisted me and resolved the issues quickly.

One of their staff, Jeeva, assigned to assist me, explained and clarified all the queries I had. This in turn made my shopping experience seamless and effortless.

Hope they will keep up this excellent service and provide all customers with top notch purchasing experiences.

Aug 23, 2017
It was an amazing experience !
The 1GrandTrun Team was very professional.
Almost every day they had been in contact with me to answer my doubts and to help me always very fast and kindly.
Congratulations to 1GrandTrunk team !
Aug 22, 2017
The phone delivered to me was damaged. The packaging with Fedex wasnt adequate for handling the devices and i paid 75 USD for that shipping option. I expect a better service and will definitely demand a solution for my damaged device.
Aug 21, 2017
Aug 19, 2017
Yes, I have recieved it, I wanted to write a detailed feedback: 1) the team 1grandtrunk was always available and prompt. All of my 28 books were promptly recieved and your website was upto date.
2) You have reverted to check with me whether I have recieved the package. Very impressive. 3) Problem: The box did not get delivered to me directly, as I expected. Instead it was sent to customs office. So I had to personally go there and pay the 7% VAT. If the carrier (India post) had collected the amount before, it would have been good. Since this requires me to visit customs office, which is quite far from my residence, I would hesitate to place another order 4) if your team could research more on this and find a carrier a suitable carrier where VAT can be paid beforehand, it would be good (Amazon global store operates this way)
Aug 19, 2017
Would have appreciated if the delivery was a little more faster..I had to wait almost a month since the payment was made
Aug 19, 2017
Overall professional and prompt service. Reliable and helpful staff. We are very pleased with your service.
Aug 11, 2017
Good service. Great communication when required.
Aug 11, 2017
Thankyou for the great service. Specially their customer service is awesome. Service is remarkable.
Jul 19, 2017
Very fast and professional communication. The assisted shopping feature is excellent and took the stress out of the process.
Keep up the good work.
Jul 18, 2017
I'm satisfied. Thanks.
Jul 08, 2017
I am very impressed with your service. The shipping was so quick and they were always available for questions.
Jul 08, 2017
Grand Trunk service is absolutely fantastic, realiable cheap and faster.
Jun 19, 2017
About 1GrandTrunk
1GrandTrunk (1GT) is an international package forwarding service that specializes in package consolidation and delivery. Once you register with us, you will be given your own customized address in USA and India which you can use for shipping your purchases. Our service enables shoppers to purchase products from e-commerce sites based in USA and India, consolidate it and get it shipped to your door. We have also partnered with major shipping carriers to get you low shipping rates.
1GrandTrunk is a Verified Merchant
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