1GrandTrunk
4.5 From 1 to 5
181 Reviews
Overall Ratings
5 Stars
133
4 Stars
28
3 Stars
6
2 Stars
4
1 Star
10
  • 181 Reviews
  • 9 / 10 Recommend
  • 9.09 / 10 TrustScore
Mar 10, 2020
Very good service
Mar 05, 2020
The best company
Mar 02, 2020
excellent
Feb 29, 2020
All in all great service. I kinda hate the fact that I saw India post as one of the options while booking, but once I book I am informed that shipping using India post would no longer be possible - and I had to go with the second cheapest courier service which was significantly expensive than the first option.

Please update your prices / list of courier service you have partnered with. No other complaints. Very pleased overall.
Feb 19, 2020
Prompt replies via email on any queries and follow-ups and overall good service for package forwarding. Thanks and I look forward to using their services again.
Feb 15, 2020
Worst
Feb 12, 2020
Fast
Feb 07, 2020
I love using 1grandtruck. Very customer friendly service.
Jan 25, 2020
Very bad experience
Jan 22, 2020
The best forwarding service.
Dec 27, 2019
The payment procedure is abnormal.
Your CSR informed me that my payment was not received and requested me to change another paying way on Tuesday or Wednesday. I refused it and asked CSR to show me records. And then Suddenly I got my goods on Friday.

Fortunately, I got my goods finally, but I don’t totally feel safe for the service.
Dec 26, 2019
Fantastic service! I ordered some items from an overseas retailer that I was not able to get at home, using assisted purchase service and had them shipped back to me in the U.S. The process went perfect, thanks to the wonderful people working there. Any questions I had were answered promptly and progress was communicated to me in a timely manner. I will definitely use this service again in the future!
Dec 23, 2019
Communication could have been a bit better, otherwise, excellent transaction.
Dec 21, 2019
Thank you
Dec 20, 2019
Reliable excellent customer service.
Dec 20, 2019
This email I am writing to appreciate a fast, safe, beautiful consolidation and effective delivery. There have been some miscommunications, unfortunate incidents of missing items delivery in the incoming consignments. Some mistakes in updates of items were also experienced but on top of everything, the communication from the team (Sasi) is excellent.

I have been informed of all the developments and didn't go bonkers during this transaction even after all mishaps. I am pleased and happy to find what I needed, not I am more confident to place an order for you guys. Feel free to quote me or If you like to use my testimonial or recommendation on any website.

Let me know if you need my support in any of your initiatives.


I am sorry to bring that up but I think prize adjust/ breakup is still pending. I expect you guys to work on this and get back to me. This 57 USD should be justified as I know paid shipping is less than 1700 INR. There should be justification for the charges on top of it.

People who love your services will always expect you to be fair, with great service and transparent prizing I think you guys should rock the world.

1GT rocks!
Dec 17, 2019
Amazing servicev
Dec 17, 2019
We used the Europe warehouse for shipments, and the team their is quite inefficient. Our shipment was very delayed and We had to followup a lot with the team and we were given the wrong tracking number. Sasirekha (based in 1GT India) was very helpful in assisting us.
Dec 16, 2019
A little slow on the package departing after everything was consolidated, but it arrived. I would use them again.
Dec 03, 2019
- first time user, was excited but left frustrated
- In place an order from Amazon.in, and it was delivered by Amazon in 3 separate packages
- 1GT system updated '3 packages received' (happy!)
- Without checking the content of the incoming notifications. I assume it was the correct 3 packages from Amazon.in (my mistake!) and proceed to 'request for consolidation'
- Did not receive any reply after few days. I proceed to 'Pay and Ship'
- Package received from DHL of my 'consolidated packages' on 1st Dec but to my horror it was only 3 items from 1 of the package.
- Contacted 1GT support for clarification, and mysteriously the remaining 2 missing packages was delivered to their warehouse 'yesterday' (on the very day I enquire about my missing package). Even though it was clearly stated in Amazon.in (with proof given to 1GT) that all the 3 packages was delivered on 21st and 23rd Nov (the 2 missing packages of books).
- The status of my 2 packages was immediately updated in 1GT system to 'received' 'yesterday'.
- 1GT insist Amazon.in deliver it late. I contacted Amazon.in and they have confirmation it was delivered on time
- Submit proof of chat transcript and screenshot to 1GT support. But 1GT still insist they only received it 'yesterday'
- ...... I gave up
- I reply to 1GT to request of the items to be discarded or given away.
- and more...
- Today I receive this email that my package was shipped (today is 3rd Dec and I already received it on 1st Dec) and followed by another email that my packages was delivered (light speed!!)
- And hopefully this will be the last email I will ever receive from 1GT (this review).
- Thank you for your service and it was a learning experience.
About 1GrandTrunk
1GrandTrunk (1GT) is an international package forwarding service that specializes in package consolidation and delivery. Once you register with us, you will be given your own customized address in USA and India which you can use for shipping your purchases. Our service enables shoppers to purchase products from e-commerce sites based in USA and India, consolidate it and get it shipped to your door. We have also partnered with major shipping carriers to get you low shipping rates.
1GrandTrunk is a Verified Merchant
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