4.6 From 1 to 5
43 Reviews
Overall Ratings
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • 43 Reviews
  • 9 / 10 Recommend
  • 9.2 / 10 TrustScore
Nov 17, 2017
I’m very happy to use for first time you service now it’s very easy for buy something in usa or another country and use. 1 grand truck for delivery
Nov 09, 2017
Prices have gone up. There is now a very noticeable difference between the INR and USD prices, so it is no longer as economical as it used to be earlier.

Customer support continues to be good, however multiple manual errors in weight, especially for light weight items. Need multiple iterations to get it fixed.
Nov 09, 2017
Nice, not bad
Nov 06, 2017
Very Good communication throughout Order Processing. Professional Performance. Timely Delivery...
Oct 31, 2017
I am fully satisfied with there services & recommends to use it.
Oct 26, 2017
Perfekt service
Oct 13, 2017
Package delivered as expected. There was no damage at all. Customer Service is excellent, they respond to your calls or reply to your emails promptly.
Oct 06, 2017
I ordered clothes from a local Indian website and had them shipped to grand trunk for onward forwarding to the US. Very little communication throughout the process so while I wasn't sure it was going to be smooth it worked out great! They repackaged multiple orders into one and sent it, no problems.
Oct 06, 2017
Excellent service ! Very responsive, receive my item very fast in France !! Very good consumer service!!
Oct 05, 2017
It was easy. the backend is amazing. I would highly recommend
Oct 04, 2017
Overall happy with the experience…

Giving 1 star less because you could have confirmed with me about the custom charges in advance and also before deciding to put a $50 value on the shipment my package was not worth $50.
Oct 03, 2017
Thanks I will definitely use your service again
Sep 21, 2017
I would say the experience was very good. The people were always responsive, and the material came very fast over Indian Post (of course, that credit belongs to IP but still). Will use the services more.
Sep 18, 2017
This service for package forwarding from India and US to worldwide is a slow service.
My package stayed in the US warehouse for over a month waiting to shipped due error processing payment via their gateway.
Even when I made another payment via PayPal the package still pending to be shipped for long.
However I have tried their Indian warehouse and the shipping was fast but they trick me on the shipping fee. First they said shipping fee would be 18$ for 3Kg. Package and when I went to pay they sent me invoice of 28$ and said that the information on site wasnt correct and the conversion rates have changed, but the surprise was when I received the package and the shipping label stated that the cost is Rs1110 (18$).
When I asked them about that they said there is othet fees (hidden).

Thats my experiment with them if it happens and you need a forwarding service from India be a ware of them.
Sep 16, 2017
very well received and customer updates are great!
Sep 13, 2017
Purchase HTC U11 in India and delivered to 1grandtrunk Chennai warehouse. Paid $86 for DHL shipment. Customer service said DHL required mobile battery drain fully before shipping. They open MFG Pakced Mobile and On it and informed me later. Mobile reached to their warehouse on 9th Aug 17, and they finally shipped it on 29th Aug 17. Before shipping they requested for $50 additional shipment hence total shipping cost was $136(Rs.8704), I requested them to send me Insurance paper which they did not send.I suspect they not even took insurance, in the mail they said they would cover only 75% of insurance, those 20 days was my worst experience over on email to customer service. When I received the product, it had good bubble wrap packing hence mobile was safe. The invoice which they print shows the total value of the product was Rs.9000($140) now you can think of mobile got misplaced what I will get. So please humble request don't order any electronic stuff from 1grandtrunk, you will face your worst nightmare. Apart from this happy path was customer executive had given the best support.
Sep 07, 2017
A nice service, the staff is very much cooperative as well friendly & quick responsive, they care the shipment until it's delivered to the destination. I believe they will keep it up.
Sep 07, 2017
Excellent Service. Everything was as promised. Thanks again.
Sep 06, 2017
Great experience! Will use again if the need arrives
Sep 04, 2017
Encountered some shipping issues with the local customs. 1Grandtrunk staffs, assisted me and resolved the issues quickly.

One of their staff, Jeeva, assigned to assist me, explained and clarified all the queries I had. This in turn made my shopping experience seamless and effortless.

Hope they will keep up this excellent service and provide all customers with top notch purchasing experiences.

About 1GrandTrunk
1GrandTrunk (1GT) is an international package forwarding service that specializes in package consolidation and delivery. Once you register with us, you will be given your own customized address in USA and India which you can use for shipping your purchases. Our service enables shoppers to purchase products from e-commerce sites based in USA and India, consolidate it and get it shipped to your door. We have also partnered with major shipping carriers to get you low shipping rates.
1GrandTrunk is a Verified Merchant
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