1GrandTrunk
4.5 From 1 to 5
162 Reviews
Overall Ratings
5 Stars
120
4 Stars
25
3 Stars
6
2 Stars
3
1 Star
8
  • 162 Reviews
  • 9 / 10 Recommend
  • 9.09 / 10 TrustScore
Dec 03, 2019
- first time user, was excited but left frustrated
- In place an order from Amazon.in, and it was delivered by Amazon in 3 separate packages
- 1GT system updated '3 packages received' (happy!)
- Without checking the content of the incoming notifications. I assume it was the correct 3 packages from Amazon.in (my mistake!) and proceed to 'request for consolidation'
- Did not receive any reply after few days. I proceed to 'Pay and Ship'
- Package received from DHL of my 'consolidated packages' on 1st Dec but to my horror it was only 3 items from 1 of the package.
- Contacted 1GT support for clarification, and mysteriously the remaining 2 missing packages was delivered to their warehouse 'yesterday' (on the very day I enquire about my missing package). Even though it was clearly stated in Amazon.in (with proof given to 1GT) that all the 3 packages was delivered on 21st and 23rd Nov (the 2 missing packages of books).
- The status of my 2 packages was immediately updated in 1GT system to 'received' 'yesterday'.
- 1GT insist Amazon.in deliver it late. I contacted Amazon.in and they have confirmation it was delivered on time
- Submit proof of chat transcript and screenshot to 1GT support. But 1GT still insist they only received it 'yesterday'
- ...... I gave up
- I reply to 1GT to request of the items to be discarded or given away.
- and more...
- Today I receive this email that my package was shipped (today is 3rd Dec and I already received it on 1st Dec) and followed by another email that my packages was delivered (light speed!!)
- And hopefully this will be the last email I will ever receive from 1GT (this review).
- Thank you for your service and it was a learning experience.
Nov 20, 2019
Fantastic service. Efficient staff
Nov 12, 2019
Good communication, fast shipping. Everything went well.
Nov 09, 2019
Great service. Worked with no issues. Will use again.
Nov 08, 2019
Very fast and proactive
Oct 29, 2019
The service and performance of 1GT is excellent. The website and process is a bit clunky and seems a work-in-progress, but staff is very helpful, responsive and supportive.
Oct 24, 2019
The cost was higher than I expect
Oct 11, 2019
Extremely happy to deal with 1GT. Staffs are very professional and to the point. Will definitely engage them in my future dealings.
Oct 08, 2019
Thank you very much really I liked it because before excepted date they delivered I recommend it
Oct 08, 2019
First time using this service it was excellent experience. fast and cheap shipping price
Sep 22, 2019
Between shipping assistance and customer service process were not smooth; thus customer request were missed somehow in the mid process. Needs an urge improvement.
Sep 10, 2019
Great, very easy and smooth
Sep 03, 2019
Easy and transparent. My items arrived and they are great.
Aug 10, 2019
Very efficient
Aug 06, 2019
Grate service but very costly@!!
Aug 03, 2019
Still waiting for my refund
Jul 27, 2019
Amazing service! so prompt with communication & shipping was so quick -Would recommend.
Jul 18, 2019
Embarrassingly bad.
Jul 18, 2019
Great Service as usual
Jul 15, 2019
Great service and fast response, safe delivery, amazing
About 1GrandTrunk
1GrandTrunk (1GT) is an international package forwarding service that specializes in package consolidation and delivery. Once you register with us, you will be given your own customized address in USA and India which you can use for shipping your purchases. Our service enables shoppers to purchase products from e-commerce sites based in USA and India, consolidate it and get it shipped to your door. We have also partnered with major shipping carriers to get you low shipping rates.
1GrandTrunk is a Verified Merchant
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