Automatically request & display reviews from your customers.
TrustSpot automatic product reviews save you hundreds of hours each year by systemizing review requests to your customers. After collecting reviews, our software elegantly displays them on the your website. It’s easy.
trustspot helps ecommerce brands that are serious about product reviews
Automate your product review requests.
Using in-email forms and SMS, fully automate asking customers for product reviews after purchase.
Reply to your product reviews.
It’s best practice to reply to each review – good or bad. TrustSpot gives you the ability to add context to conversations around reviews.
Show off your product reviews.
Displaying your customers’ reviews on your site or social media is as easy as pie with TrustSpot.
Wait, is pie easy?
Automate your request sequences
Boost your store’s conversions with more reviews
Increase your store's reviews fast
Are your potential reviews slipping through the cracks because of manual follow ups? We don’t blame you! Typing out request can be tedious. It’s hard to remember to ask customers for reviews during a busy day, especially when your inbox is full of unread emails.
That’s why we created our easy-to-use request sequences.
TrustSpot’s request sequences send your customer the initial request, and if you don’t hear back the first time, send multiple follow-up reminders.
Let us handle reviews while your team handles marketing, selling, operations, and relaxing on the beach once in a while.
Boost open rates by sending requests from your email address
You want to send review requests from your company’s domain, right?
Right!
We make this easy with our custom sender domains feature. Instead of seeing a review request from TrustSpot, your customers sees a review request from your domain.
Send product specific requests by connecting TrustSpot to your eCommerce platform
Want to send product specific review requests each time a product is purchased? You came to the right place! After you connect TrustSpot to your eCommerce platform, we’ll be able to send and collect reviews for specific products.
TrustSpot integrates with the most popular eCommerce platforms, including Shopify, BigCommerce, and WooCommerce.
Improve your review rates by adding a personal touch
TrustSpot sends millions of review request per month. When it comes to evaluating review request best practices, we know what works and what doesn’t.
The number one factor in getting reviews? Personalization.
TrustSpot allows you to include dynamic customer and product tags.
Customize review requests for specific products
Website visitors want as much product information as possible before they make a purchase.
Sure, a 5 star t-shirt is great, but does it run large?
With TrustSpot’s customized, product-specific questions, you can ask your customers to share more insight with your future leads.
Customize your review requests' style to match your brand
If all of your stores’ emails are pink and full of cats, shouldn’t your review request emails be pink too and full of cats, too? We thought so.
TrustSpot makes customizing your email requests so easy that a T-Rex could do it. Well, we might have gone a little too far there. T-Rex’s have tiny arms.
Gather reviews from old customers with bulk requests
What’s the best way to get your first ten reviews? Ask past customers who you know had a great experience with your company or product.
With our bulk requests, you can jumpstart your store’s reviews by uploading a verified CSV file of former customers and their purchase. We’ll process the file and fire off review requests right away!
Customers can add photos and videos to their reviews
We don’t know about you, but we love when reviews are accompanied with photos and/or videos. It’s an easy way to recognize that the review was left by a real person.
TrustSpot’s review requests give your customers the ability to easily add a photo or video of their purchase in the review.
Customize review requests for specific products
Website visitors want as much product information as possible before they make a purchase.
Sure, a 5 star t-shirt is great, but does it run large?
With TrustSpot’s customized, product-specific questions, you can ask your customers to share more insight with your future leads.
Customize your review requests' style to match your brand
If all of your stores’ emails are pink and full of cats, shouldn’t your review request emails be pink too and full of cats, too? We thought so.
TrustSpot makes customizing your email requests so easy that a T-Rex could do it. Well, we might have gone a little too far there. T-Rex’s have tiny arms.
Gather reviews from old customers with bulk requests
What’s the best way to get your first ten reviews? Ask past customers who you know had a great experience with your company or product.
With our bulk requests, you can jumpstart your store’s reviews by uploading a verified CSV file of former customers and their purchase. We’ll process the file and fire off review requests right away!
Customers can add photos and videos to their reviews
We don’t know about you, but we love when reviews are accompanied with photos and/or videos. It’s an easy way to recognize that the review was left by a real person.
TrustSpot’s review requests give your customers the ability to easily add a photo or video of their purchase in the review.
TrustSpot assures security for us with a platform that allows easy posting of experiences and photos by customers, as well as verified reviews for potential customers. What’s more, we are able to ‘plug and play’ without constantly tending to the platform.
Thea Lopatka, CEO, UMAi Dry®
Respond to your customers
Create trust with by replying to good and bad reviews
Create a conversation
Managing your public image can be tough. When a customer gives you a bad rating, you want to explain yourself, right? No problem. TrustSpot gives you the ability to respond to reviews right away.
Respond to reviews is a great way to create more goodwill with a happy customer, or prevent more ill-will with an upset customer.
Resolve negative reviews like a boss
Negative reviews can ruin your day, but if handled correctly, you can show future leads that you deeply care about your business’s customer experience.
Because TrustSpot lets you reply to a customer’s negative review and notify
Flag inappropriate/spam content
Worried about your site getting spammed with inappropriate content? Don’t worry, we have your back!
TrustSpot allows you to flag profanity, racism, or any type of inappropriate content.
Learn how negative reviews can be helpful
TrustSpot sends millions of review request per month. When it comes to evaluating review request best practices, we know what works and what doesn’t.
The number one factor in getting reviews? Personalization.
TrustSpot allows you to include dynamic customer and product tags.
2x add-to-carts with more product context from Product Q&A
TrustSpot gives your prospective customers the ability to ask product question directly on your website.
We notify you immediately after the question has been asked, giving you the chance to instantly answer the customer’s questions, increasing the chances of a sale.
Ask your past customers to help you by answering new product questions
You know what hits the spot? Community sourced product FAQ pages!
Your past customers can help answer questions that leads ask on your website. When leads submit their question, we ask 5 random customers who purchased the item (in the last 30 days) to help answer.
Learn how you can use product questions and answers to fuel long-tail keyword blog posts.
What’s the best way to get ammo for blog posts? Answer questions that your leads and customers are already asking!
Use frequently asked questions from your product questions and answers pages as subject line.
Create review tags for your customer service team
Tagging reviews helps your customer service team keep track of issue resolution. You can use TrustSpot to tag a review with “follow up with customer” or “call customer” to ensure you’re creating a good customer experience.
2x add-to-carts with more product context from Product Q&A
TrustSpot gives your prospective customers the ability to ask product question directly on your website.
We notify you immediately after the question has been asked, giving you the chance to instantly answer the customer’s questions, increasing the chances of a sale.
Ask your past customers to help you by answering new product questions
You know what hits the spot? Community sourced product FAQ pages!
Your past customers can help answer questions that leads ask on your website. When leads submit their question, we ask 5 random customers who purchased the item (in the last 30 days) to help answer.
Learn how you can use product questions and answers to fuel long-tail keyword blog posts.
What’s the best way to get your first ten reviews? Ask past customers who you know had a great experience with your company or product.
With our bulk requests, you can jumpstart your store’s reviews by uploading a verified CSV file of former customers and their purchase. We’ll process the file and fire off review requests right away!
Create review tags for your customer service team
Tagging reviews helps your customer service team keep track of issue resolution. You can use TrustSpot to tag a review with “follow up with customer” or “call customer” to ensure you’re creating a good customer experience.
TrustSpot integrates with your eCommerce platform and marketing tools
TrustSpot integrations include:
Show off reviews
Create more trust by displaying reviews on your site
Display product specific reviews on your site's product pages
Our TrustSpot Review Widget displays your customers’ product-specific reviews and your replies on your product pages.
We install our Review Widget implementation free of charge.
Customize your review displays to match your brand
Don’t like the TrustSpot blue color scheme? Don’t worry, we don’t mind! Your product pages should display reviews in a style that matches your brand, not ours.
We allow users to easily modify our Review Widget’s color, font, stars, buttons, and more!
Allow visitors to submit reviews directly from your product pages
Increase your chances of landing a review by giving customers the ability to add reviews directly from your product pages.
Show off your customers' product photos and videos
Our Review Widget displays photos and videos from your customer reviews on your site’s product pages.
When leads come to your product pages, you can immediately provide them visual social proof of past purchases.
Display Rich Snippets on Google search results
Do you want your product pricing, reviews, and availability to display on Google search results? You should!
Google’s Rich Snippets provided added context for searches and studies show that they boost CTRs.
Learn how and why Rich Snippets increase CTRs
Rich Snippets and structured data can dramatically increase your CTR on search engine result pages. We’re passionate about making this process easy for you.
Choose from a variety of customizable displays
We give you multiple display methods to show off your reviews.
Show off your product reviews on a dedicated review page
TrustSpot gives you the ability to create a branded webpage dedicated to product reviews. You can link directly to the review page from your navigation.
Display Rich Snippets on Google search results
Do you want your product pricing, reviews, and availability to display on Google search results? You should!
Google’s Rich Snippets provided added context for searches and studies show that they boost CTRs.
Learn how and why Rich Snippets increase CTRs
Rich Snippets and structured data can dramatically increase your CTR on search engine result pages. We’re passionate about making this process easy for you.
Choose from a variety of customizable displays
We give you multiple display methods to show off your reviews.
Show off your product reviews on a dedicated review page
TrustSpot gives you the ability to create a branded webpage dedicated to product reviews. You can link directly to the review page from your navigation.