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- Import Google Reviews
- Smart Reminder Emails
- Photos Reviews
- Shopify Mkts. Dynamic Language
For Mid-Sized Businesses
Everything in Growth +
- Google Shopping Ads
- Custom Sender Domain
- Custom Questions Form
- Custom CSS
- Filterable UGC Gallery
- Klaviyo integration
For Growing Businesses
Everything in Premium +
- Email Upsells
- Collect Videos
- Instagram UGC Feed
- Custom Reporting
- Dedicated Support Manager
- Developer Solutioning
For Enterprise & International Businesses
Everything in Ultimate +
- Post-Purchase Surveys
- Survey Pop-up Widget
- API Access
- Product Review Syndication
- New Feature Beta Group
- Monthly Account Tune-ups
View All Features
|Reviews & UGC||750
|Automated Company Review Requests||✔️||✔️||✔️||✔️|
Bulk invite a list of customers uploaded via CSV.
|Collect Net Promoter Score||✔️||✔️||✔️||✔️|
|Direct Review Form Link
Using a custom link, allow customers to scan a QR code or click a link filling in a Company Review Form.
Send a coupon for customers who upload a review, send a photo or video and even those who answer questions other customers have.
Based on your eComm. platform or TrustSpot integration (ie: BCC Email) choose the most optimal amount of time after an order or service is complete to send a email review request.
|Automated Product Review Requests||✔️||✔️||✔️||✔️|
|Multi-Product Review Requests
Prioritize which products a customer to receives a review request for first after an order is complete and the send delay between each.
Send up-to 3 email follow ups in case a customer didn’t see the initial email review request.
|Dynamic Review Coupon Codes||✔️||✔️||✔️||✔️|
|Collect Photos & Video with Reviews||Unlimited Photos||Unlimited Photos||Both||Both|
|Custom Sender Domain
Send email requests from your company or personal email, personalizing each request.
|Custom Question Forms
Collect more context with your product reviews with Customer and Product type questions including Fit, Rating, NPS and Multiple & Single Choice questions.
|One Form||Unlimited Forms||Unlimited Forms|
Choose from over 12 different question types to build a survey for your customers and loyal fans to collect more content, feedback and reviews.
Install an Experience Survey on your check-out or service confirmation page to learn of your customers experience.
|Send a Survey Instead of a Product Review||✔️|
|Send a Survey Instead of a Company Review||✔️|
|Full Branding & Design Elements||✔️||✔️||✔️||✔️|
Completely customize your Product Review Widget to fully match the style and responsiveness of your website.
|Customer Engagement and Social Media|
|Thank you Page
After a customer submits a review, they are redirected here to receive a coupon, review other products and share their review to their social media.
|Self-hosted Thank you Page
Already have a Thank you Page or want to take them to your Google Business page or store to shop more, you choose where they go!
|Google Rich Snippets||✔️||✔️||✔️||✔️|
|Social Sharing Buttons in Thank you Page||✔️||✔️||✔️||✔️|
|Customer Review Voting||✔️||✔️||✔️||✔️|
|Customer Review Sharing||✔️||✔️||✔️||✔️|
|Request Product Reviews in Thank you Page||✔️||✔️||✔️||✔️|
|Display Reviews on Facebook Page||✔️||✔️||✔️|
|Automated Facebook Post Sharer||✔️||✔️|
Promote similar products right from within the review request emails, linking back to your store.
Enable customers to ask their product questions and even answer others questions directly from within your Product Review Widget.
|Allow Customers to Ask Questions on your Site||✔️||✔️|
|Allow Customers to Answer others Questions||✔️||✔️|
|Import Product & Company Reviews
Upload a CSV file of all your reviews, even those treasured Google & Facebook Reviews, attributing the source of the reviews.
Moderate the reviews that are inappropriate, spammy, lack context and more to keep your community & brand represented in the best way.
Choose which star level publish automatically and which ones you ought to moderate/respond to before publishing.
|13+ Supported Languages||✔️||✔️||✔️||✔️|
|New Review Notifications||✔️||✔️||✔️||✔️|
|Import Google & Facebook Reviews||✔️||✔️||✔️||✔️|
|Respond to Reviews
Build trust with your customers by responding to both positive and negative reviews. Responding to reviews allows customers to update their review incase a negative experience turned into a good one.
Allow customers to unsubscribe from email review requests and block specific emails or domains, like those of your suppliers or external buyers.
|Export Reviews Anytime||✔️||✔️||✔️|
Invite other admins and moderators to join your team.
Group similar products and variants together to showoff all the reviews for a single main product leaving no customer wondering.
See all your collected photos and video in one place. Easily create Facebook posts, scheduled to publish, watermark & export photos and more.
Automatically flag reviews which contain certain keywords that may be dangerous to include in your reviews (ie: medical terms, claims, etc.).
Choose products that you don’t want to send review requests for to customers.
Have multiple websites with the same products? Automatically showcase all your product reviews across multiple websites.
|Reviews and UGC Displays|
|SEO Review Widget||✔️||✔️||✔️||✔️|
|Testimonial Gallery (NEW)||✔️||✔️||✔️||✔️|
|Public Store Page||✔️||✔️||✔️||✔️|
|Product Review Widget||✔️||✔️||✔️||✔️|
|Display Company Reviews on Product Pages||✔️||✔️||✔️||✔️|
|Display Rich Snippets||✔️||✔️||✔️||✔️|
|UGC Email Banner
Showoff customer photos you’ve collected from within email review requests.
|UGC Carousels||One Carousel||Unlimited||Unlimited||Unlimited|
|UGC Galleries||One Gallery||Unlimited||Unlimited||Unlimited|
|Checkout Page Widget
Showoff your best reviews on each product checkout page to ensure high conversion rates.
Completely customize your Product Review Widget to fully match the style and responsiveness of your website.
|Filterable UGC Galleries||✔️||✔️||✔️|
Search relevant hashtags to showoff customer photos from Instagram that highlight your product or service.
|Onsite Survey Tab||✔️|
Use a custom BCC email in your email confirmations to automatically send a Company Review request to customers. This is a perfect solutions for those who do not have a eCommerce platform.
|Lootly Loyalty & Rewards||✔️||✔️||✔️||✔️|
|Override Custom Language
If you are using the Shopify Markets store set up, send email review requests in multiple languages based on customer locales and display product review widgets in their native language also.
|Freshdesk & Zendesk||✔️||✔️||✔️|
|Email & Responses||✔️||✔️||✔️||✔️|
|Visual Review Map||✔️||✔️||✔️|
|eComm. Integration Support||✔️||✔️||✔️|
|Dedicated Onboarding & Training||✔️||✔️|
|Customer Success Manager||✔️||✔️|
|Dev. Troubleshooting & Solutions||✔️||✔️|
|NEW FEATURE Beta Program||✔️|
|Account Health Checkup||✔️|
Join other top ecommerce brands who use TrustSpot to collect their customer experiences
Personalized Support & Satisfaction Guarantee
No Risk, All Reward
Not feeling our service within 60 days? No problem.
Get a full refund, hassle-free.
We’re here for you.
Expect a response within 24 hours, because your time matters.
We’ll guide you through it all.
Free Installation and Integration.
Your Success, Our Priority
Not crushing your goals?
We’ll provide extra support to help you win.
UGC Collection Made Easy: TrustSpot FAQs
How does TrustSpot help collect and manage UGC and reviews?
We keep it simple!
Through automation and easy-to-use features, you can send Company Review and Product Review requests upon fulfilled orders and service confirmation emails or manually to past customers. When reviews come into your TrustSpot account, we allow you to manage/moderate each review by responding, customizing how it displays on your site and providing data on each review & request sent.
Can TrustSpot integrate with my eCommerce platform?
Yes! eCommerce reviews are our bread & butter.
We can integrate with most popular ecommerce platforms including Shopify, Shopify Plus, Shopify Markets, WooCommerce, Magento, BigCommerce, Volusion, PrestaShop, OpenCart, Neto and Web Shop Manager.
We also offer an API for custom-built sites, making it easy to collect and display reviews on your website, no matter which platform you use.
How does TrustSpot authenticate reviews?
Simply put – Through email verification and order data.
For eCommerce sites, our integrations automatically send review requests upon order fulfillment.
For service-based businesses, our BCC Email integration sends requests as part of service confirmation emails.
All imported reviews are verified by our support team upon inspection of the import file and the reviews’ original sources.
Can I customize the appearance of my review widget?
Apply custom CSS and/or use our in-app settings.
You can customize the layout, colors, and fonts that best match your website’s design. Our easy-to-use widget builder lets you create a unique and visually appealing display for your customer reviews.
We also provide 10+ different widgets from review carousels, badges and banners, pop-ups and more!
What is Trustspot's pricing structure?
Monthly and Annual Pricing – No contracts required
We offer a range of pricing plans to suit businesses of all sizes. Each plan includes different features, such as review collection and displays, email automations, integrations, Google Shopping Ads Review Feed, collecting photos and videos, and more.
For Enterprise merchants, we offer custom tailor plans to fit your needs and budget.
Visit our Pricing page to see which features come with each plan.
Does TrustSpot help improve my SEO?
Through indexed content and Rich Snippets
Each of our widgets provide keyword-rich content and all review text is indexed by Google.
With our Product Review Widget, your review stars will show up on Google Search in the form of Rich Snippets.
Can I invite past customers to leave reviews?
TrustSpot allows you to invite past customers to review your business in several ways; by sending a bulk invite to a list of customers (up to 1,000 per upload), a direct request email and/or using a direct link on your site, in emails, or even as a QR code.
Can I import my existing reviews?
Yes! Import native and external reviews.
You can import existing product and company reviews using a CSV file. We provide a sample file to help match your import file’s structure and our support team is here to assistance with this process.
When importing company reviews, you can also import reviews from Google, Facebook, LinkedIn, and Yelp.
Can I respond to customer reviews through TrustSpot?
Of course! We even have a A.I. Responder to help craft the perfect response.
Customers who receive replies can update their star ranking and review text, which is especially helpful when dealing with negative reviews.
By addressing customer feedback, both positive and negative, you can demonstrate your commitment to providing exceptional customer service and build stronger relationships with your audience.
What kind of support can I expect if I need assistance?
Support is here for YOU!
We offer integration and widget installation support on all accounts. You can directly message us via email and live chat while in-app.
For Premium, Ultimate and Enterprise users our development & success team is here to help troubleshoot any issues you may have and offer strategic advice to increase efficiency and improve your reviews program.