Simple Solutions That Deliver
Experience the TrustSpot Difference, Risk-Free for 60 days
Growth
For eComm. Stores needing more Product Reviews and UGC
Unlimited Orders
- Import Google Reviews
- Smart Reminder Emails
- Photos Reviews
- Shopify Mkts. Dynamic Language
Premium
For Scaling eComm. Businesses focused on Google Shopping
Everything in Growth +
- Google Shopping Ads
- Custom Sender Domain
- Custom Questions Form
- Custom CSS
- Filterable UGC Gallery
- Klaviyo integration
Ultimate
Mid to Large eCommerce Stores Building Loyal Communities
Everything in Premium +
- Email Upsells
- Collect Videos
- Instagram UGC Feed
- Custom Reporting
- Dedicated Support Manager
- Developer Solutioning
Enterprise
For Enterprise. Multi-Store Fronts focused on Customer Engagement
Everything in Ultimate +
- Post-Purchase Surveys
- Survey Pop-up Widget
- API Access
- Product Review Syndication
- New Feature Beta Group
- Monthly Account Tune-ups
View All Features
| Growth | Premium | Ultimate | Enterprise | |
| Reviews & UGC | 750 email requests per month |
2,000 email requests per month |
3,000 email requests per month |
starting at: 10,000 email requests per month |
| Automated Company Review Requests | ✔️ | ✔️ | ✔️ | ✔️ |
| Manual Invites
? Bulk invite a list of customers uploaded via CSV.
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✔️ | ✔️ | ✔️ | ✔️ |
| Collect Net Promoter Score | ✔️ | ✔️ | ✔️ | ✔️ |
| In-Email Forms | ✔️ | ✔️ | ✔️ | ✔️ |
| Direct Review Form Link
?
Using a custom link, allow customers to scan a QR code or click a link filling in a Company Review Form.
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✔️ | ✔️ | ✔️ | ✔️ |
| Review Rewards
?
Send a coupon for customers who upload a review, send a photo or video and even those who answer questions other customers have.
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✔️ | ✔️ | ✔️ | ✔️ |
| Send Delay
?
Based on your eComm. platform or TrustSpot integration (ie: BCC Email) choose the most optimal amount of time after an order or service is complete to send a email review request.
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✔️ | ✔️ | ✔️ | ✔️ |
| Automated Product Review Requests | ✔️ | ✔️ | ✔️ | ✔️ |
| Multi-Product Review Requests
? Prioritize which products a customer to receives a review request for first after an order is complete and the send delay between each.
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✔️ | ✔️ | ✔️ | ✔️ |
| Smart Reminders
? Send up-to 3 email follow ups in case a customer didn’t see the initial email review request.
|
✔️ | ✔️ | ✔️ | ✔️ |
| Dynamic Review Coupon Codes | ✔️ | ✔️ | ✔️ | ✔️ |
| Collect Photos & Video with Reviews | Unlimited Photos | Unlimited Photos | Both | Both |
| Custom Sender Domain
? Send email requests from your company or personal email, personalizing each request.
|
✔️ | ✔️ | ✔️ | |
| Custom Question Forms
? Collect more context with your product reviews with Customer and Product type questions including Fit, Rating, NPS and Multiple & Single Choice questions.
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One Form | Unlimited Forms | Unlimited Forms | |
| Experience Surveys
? Choose from over 12 different question types to build a survey for your customers and loyal fans to collect more content, feedback and reviews.
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✔️ | |||
| Post-purchase Surveys
? Install an Experience Survey on your check-out or service confirmation page to learn of your customers experience.
|
✔️ | |||
| Send a Survey Instead of a Product Review | ✔️ | |||
| Send a Survey Instead of a Company Review | ✔️ | |||
| Customizations | ||||
| HTML Emails | ✔️ | ✔️ | ✔️ | ✔️ |
| Full Branding & Design Elements | ✔️ | ✔️ | ✔️ | ✔️ |
| Custom CSS
? Completely customize your Product Review Widget to fully match the style and responsiveness of your website.
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✔️ | ✔️ | ✔️ | |
| Customer Engagement and Social Media | ||||
| Thank you Page
? After a customer submits a review, they are redirected here to receive a coupon, review other products and share their review to their social media.
|
✔️ | ✔️ | ✔️ | ✔️ |
| Self-hosted Thank you Page
? Already have a Thank you Page or want to take them to your Google Business page or store to shop more, you choose where they go!
|
✔️ | ✔️ | ✔️ | ✔️ |
| Google Rich Snippets | ✔️ | ✔️ | ✔️ | ✔️ |
| Social Sharing Buttons in Thank you Page | ✔️ | ✔️ | ✔️ | ✔️ |
| Facebook Widget | ✔️ | ✔️ | ✔️ | ✔️ |
| Customer Review Voting | ✔️ | ✔️ | ✔️ | ✔️ |
| Customer Review Sharing | ✔️ | ✔️ | ✔️ | ✔️ |
| Request Product Reviews in Thank you Page | ✔️ | ✔️ | ✔️ | ✔️ |
| Display Reviews on Facebook Page | ✔️ | ✔️ | ✔️ | |
| Automated Facebook Post Sharer | ✔️ | ✔️ | ||
| Email Upsells
? Promote similar products right from within the review request emails, linking back to your store.
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✔️ | ✔️ | ||
| Customer Q&A
? Enable customers to ask their product questions and even answer others questions directly from within your Product Review Widget.
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✔️ | ✔️ | ||
| Allow Customers to Ask Questions on your Site | ✔️ | ✔️ | ||
| Allow Customers to Answer others Questions | ✔️ | ✔️ | ||
| Review Management | ||||
| Import Product & Company Reviews
? Upload a CSV file of all your reviews, even those treasured Google & Facebook Reviews, attributing the source of the reviews.
|
✔️ | ✔️ | ✔️ | ✔️ |
| Social Sharing | ✔️ | ✔️ | ✔️ | ✔️ |
| Report Reviews
? Moderate the reviews that are inappropriate, spammy, lack context and more to keep your community & brand represented in the best way.
|
✔️ | ✔️ | ✔️ | ✔️ |
| Auto-Publish Reviews
? Choose which star level publish automatically and which ones you ought to moderate/respond to before publishing.
|
✔️ | ✔️ | ✔️ | ✔️ |
| Profanity Filter | ✔️ | ✔️ | ✔️ | ✔️ |
| 13+ Supported Languages | ✔️ | ✔️ | ✔️ | ✔️ |
| New Review Notifications | ✔️ | ✔️ | ✔️ | ✔️ |
| Import Google & Facebook Reviews | ✔️ | ✔️ | ✔️ | ✔️ |
| Blacklisted Words | ✔️ | ✔️ | ✔️ | ✔️ |
| Respond to Reviews
? Build trust with your customers by responding to both positive and negative reviews. Responding to reviews allows customers to update their review incase a negative experience turned into a good one.
|
✔️ | ✔️ | ✔️ | ✔️ |
| Email Blocklist
? Allow customers to unsubscribe from email review requests and block specific emails or domains, like those of your suppliers or external buyers.
|
✔️ | ✔️ | ✔️ | ✔️ |
| Export Reviews Anytime | ✔️ | ✔️ | ✔️ | |
| Multi-Account Access
? Invite other admins and moderators to join your team.
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Unlimited | Unlimited | Unlimited | |
| Product Grouping
? Group similar products and variants together to showoff all the reviews for a single main product leaving no customer wondering.
|
✔️ | ✔️ | ✔️ | |
| Photo/UGC Studio
? See all your collected photos and video in one place. Easily create Facebook posts, scheduled to publish, watermark & export photos and more.
|
✔️ | ✔️ | ||
| Watermark Photos | ✔️ | ✔️ | ||
| Export Photos | ✔️ | ✔️ | ||
| Flagged Keywords
? Automatically flag reviews which contain certain keywords that may be dangerous to include in your reviews (ie: medical terms, claims, etc.).
|
✔️ | ✔️ | ||
| Product Blocklist
? Choose products that you don’t want to send review requests for to customers.
|
✔️ | ✔️ | ||
| Review Syndication
? Have multiple websites with the same products? Automatically showcase all your product reviews across multiple websites.
|
✔️ | |||
| Reviews and UGC Displays | ||||
| Review Badges | ✔️ | ✔️ | ✔️ | ✔️ |
| Review Carousels | ✔️ | ✔️ | ✔️ | ✔️ |
| Review Tabs | ✔️ | ✔️ | ✔️ | ✔️ |
| SEO Review Widget | ✔️ | ✔️ | ✔️ | ✔️ |
| Review Gallery | ✔️ | ✔️ | ✔️ | ✔️ |
| Testimonial Gallery (NEW) | ✔️ | ✔️ | ✔️ | ✔️ |
| Public Store Page | ✔️ | ✔️ | ✔️ | ✔️ |
| Customer Privacy | ✔️ | ✔️ | ✔️ | ✔️ |
| Product Review Widget | ✔️ | ✔️ | ✔️ | ✔️ |
| Display Company Reviews on Product Pages | ✔️ | ✔️ | ✔️ | ✔️ |
| Star Ratings | ✔️ | ✔️ | ✔️ | ✔️ |
| Display Rich Snippets | ✔️ | ✔️ | ✔️ | ✔️ |
| UGC Email Banner
? Showoff customer photos you’ve collected from within email review requests.
|
✔️ | ✔️ | ✔️ | ✔️ |
| UGC Carousels | One Carousel | Unlimited | Unlimited | Unlimited |
| UGC Galleries | One Gallery | Unlimited | Unlimited | Unlimited |
| Checkout Page Widget
?
Showoff your best reviews on each product checkout page to ensure high conversion rates.
|
✔️ | ✔️ | ✔️ | |
| Custom CSS
?
Completely customize your Product Review Widget to fully match the style and responsiveness of your website.
|
✔️ | ✔️ | ✔️ | |
| Filterable UGC Galleries | ✔️ | ✔️ | ✔️ | |
| Instagram Gallery
? Search relevant hashtags to showoff customer photos from Instagram that highlight your product or service.
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✔️ | ✔️ | ||
| Onsite Survey Tab | ✔️ | |||
| Integrations | ||||
| Shopify | ✔️ | ✔️ | ✔️ | ✔️ |
| BigCommerce | ✔️ | ✔️ | ✔️ | ✔️ |
| WooCommerce | ✔️ | ✔️ | ✔️ | ✔️ |
| BCC Email
? Use a custom BCC email in your email confirmations to automatically send a Company Review request to customers. This is a perfect solutions for those who do not have a eCommerce platform.
|
✔️ | ✔️ | ✔️ | ✔️ |
| Google Analytics | ✔️ | ✔️ | ✔️ | ✔️ |
| Zapier | ✔️ | ✔️ | ✔️ | ✔️ |
| Mailchimp | ✔️ | ✔️ | ✔️ | ✔️ |
| ✔️ | ✔️ | ✔️ | ✔️ | |
| ✔️ | ✔️ | ✔️ | ✔️ | |
| ✔️ | ✔️ | ✔️ | ✔️ | |
| Manual Integration | ✔️ | ✔️ | ✔️ | ✔️ |
| PrestaShop | ✔️ | ✔️ | ✔️ | ✔️ |
| OpenCart | ✔️ | ✔️ | ✔️ | ✔️ |
| Neto | ✔️ | ✔️ | ✔️ | ✔️ |
| 3DCart | ✔️ | ✔️ | ✔️ | ✔️ |
| Pushowl | ✔️ | ✔️ | ✔️ | ✔️ |
| Klaviyo | ✔️ | ✔️ | ✔️ | ✔️ |
| Lootly Loyalty & Rewards | ✔️ | ✔️ | ✔️ | ✔️ |
| Override Custom Language
?
If you are using the Shopify Markets store set up, send email review requests in multiple languages based on customer locales and display product review widgets in their native language also.
|
✔️ | ✔️ | ✔️ | |
| Volusion | ✔️ | ✔️ | ✔️ | |
| Magento | ✔️ | ✔️ | ✔️ | |
| Freshdesk & Zendesk | ✔️ | ✔️ | ✔️ | |
| API Access | ✔️ | |||
| Analytics | ||||
| Email & Responses | ✔️ | ✔️ | ✔️ | ✔️ |
| Open Rates | ✔️ | ✔️ | ✔️ | ✔️ |
| Product Directory | ✔️ | ✔️ | ✔️ | ✔️ |
| UGC Analytics | ✔️ | ✔️ | ✔️ | |
| Customer Insights | ✔️ | ✔️ | ✔️ | |
| Visual Review Map | ✔️ | ✔️ | ✔️ | |
| Custom Reporting | ✔️ | ✔️ | ||
| Support | ||||
| Support Centre | ✔️ | ✔️ | ✔️ | ✔️ |
| Live Chat | ✔️ | ✔️ | ✔️ | ✔️ |
| Email Support | ✔️ | ✔️ | ✔️ | ✔️ |
| eComm. Integration Support | ✔️ | ✔️ | ✔️ | |
| Widget Installation | ✔️ | ✔️ | ✔️ | |
| Dedicated Onboarding & Training | ✔️ | ✔️ | ||
| Customer Success Manager | ✔️ | ✔️ | ||
| Dev. Troubleshooting & Solutions | ✔️ | ✔️ | ||
| NEW FEATURE Beta Program | ✔️ | |||
| Account Health Checkup | ✔️ |
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Review Collection Made Easy: TrustSpot FAQs
How does TrustSpot help collect and manage reviews?
We keep it simple!
Through automation and easy-to-use features, you can send Company Review and Product Review requests upon fulfilled orders and service confirmation emails or manually to past customers. When reviews come into your TrustSpot account, we allow you to manage/moderate each review by responding, customizing how it displays on your site and providing data on each review & request sent.
Can TrustSpot integrate with my eCommerce platform?
Yes! eCommerce reviews are our bread & butter.
We can integrate with most popular ecommerce platforms including Shopify, Shopify Plus, Shopify Markets, WooCommerce, Magento, BigCommerce, Volusion, PrestaShop, OpenCart, Neto and Web Shop Manager.
We also offer an API for custom-built sites, making it easy to collect and display reviews on your website, no matter which platform you use.
How does TrustSpot authenticate reviews?
Simply put – Through email verification and order data.
For eCommerce sites, our integrations automatically send review requests upon order fulfillment.
For service-based businesses, our BCC Email integration sends requests as part of service confirmation emails.
All imported reviews are verified by our support team upon inspection of the import file and the reviews’ original sources.
Can I customize the appearance of my review widget?
Apply custom CSS and/or use our in-app settings.
You can customize the layout, colors, and fonts that best match your website’s design. Our easy-to-use widget builder lets you create a unique and visually appealing display for your customer reviews.
We also provide 10+ different widgets from review carousels, badges and banners, pop-ups and more!
What is Trustspot's pricing structure?
Monthly and Annual Pricing – No contracts required
We offer a range of pricing plans to suit businesses of all sizes. Each plan includes different features, such as review collection and displays, email automations, integrations, Google Shopping Ads Review Feed, collecting photos and videos, and more.
For Enterprise merchants, we offer custom tailor plans to fit your needs and budget.
Visit our Pricing page to see which features come with each plan.
Does TrustSpot help improve my SEO?
Through indexed content and Rich Snippets
Each of our widgets provide keyword-rich content and all review text is indexed by Google.
With our Product Review Widget, your review stars will show up on Google Search in the form of Rich Snippets.
Can I invite past customers to leave reviews?
Absolutely!
TrustSpot allows you to invite past customers to review your business in several ways; by sending a bulk invite to a list of customers (up to 1,000 per upload), a direct request email and/or using a direct link on your site, in emails, or even as a QR code.
Can I import my existing reviews?
Yes! Import native and external reviews.
You can import existing product and company reviews using a CSV file. We provide a sample file to help match your import file’s structure and our support team is here to assistance with this process.
When importing company reviews, you can also import reviews from Google, Facebook, LinkedIn, and Yelp.
Can I respond to customer reviews through TrustSpot?
Of course! We even have a A.I. Responder to help craft the perfect response.
Customers who receive replies can update their star ranking and review text, which is especially helpful when dealing with negative reviews.
By addressing customer feedback, both positive and negative, you can demonstrate your commitment to providing exceptional customer service and build stronger relationships with your audience.
What kind of support can I expect if I need assistance?
Support is here for YOU!
We offer integration and widget installation support on all accounts. You can directly message us via email and live chat while in-app.
For Premium, Ultimate and Enterprise users our development & success team is here to help troubleshoot any issues you may have and offer strategic advice to increase efficiency and improve your reviews program.