Tubie Whoobies company has been the best to my daughter and I. I love the fact that they often come out with the most creative variety of tubie pads for every holiday or season. I only had a very minute issue with them and that's when I received a pad that wouldn't fasten. As soon as I emailed them, they quickly responded and corrected it buy giving me a percentage off of my next purchase and sending TWO new free pads!! They are exceptional with service! I have ordered from this company I think 4 times already, and I'm hooked! I LOVE THEM! They waste NO time in responding to issues. Tubie Whoobies, you guys rock and my daughter loves them!