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4.5 / 5
  • 62Reviews
  • 10 / 10Recommend
  • 9 / 10 TrustScore

imran i

Verified Buyer

Apr 18, 2018

I was happy with Ethan, he did and good job and got my account turned on in about 48 hours

Jose R

Verified Buyer

Apr 10, 2018

would recommend to everyone I had my account back in less than 2 weeks and the process is easy just follow the Amazon appeal instructions and you'll be good

DANIEL W

Verified Buyer

Mar 28, 2018

They were quick to respond to every email prior to getting our order. However, once payment had been made, responses took much longer. The initial appeal was just a generic template. Although generic, it does gather the attention of Amazon. Amazon asked for me to create an amended appeal. When I asked for this, I was told i'd get it the next day, but I didn't get it until 5 days after(which was too late as Amazon was going to close my case). I had to submit my own amended appeal and succeeded without using theirs. Overall, it worked for me, but they need better customer support once the order is placed. Amazon suspensions are urgent for us and they need to help us with that anxiety, rather than have us wait 24 hours or longer for a response to our questions(after they have taken our money).

Foot W

Verified Buyer

Mar 13, 2018

Initial consultation - was told I have 95% chance if reinstatement, only not 100% due to how many times I appealed myself. The irony in that statement! They provided a generic templates response with no personalisation to all negative feedbacks and issues on MY account. REJECTED, not once, not twice 3 times after being told keep resending the EXACT SAME response. BLOCK - we will no longer look at this. amazon I contacted them daily to get a response, nothing! I finally lost patience, having lost thousands in revenue, told them not to bother responding (not that they were) not even a comment to say we are working on a response and totally ignoring phone call requests. They have a sister company - watch out for them too with the same reviews being taken on to their site. Stay away, they won’t be able to help. Contact amazon seller support instead, understand why you were sudpended and do it yourself, after all who knows your business better than you! That’s what I ended up doing! They didn’t even process my refund, currently disputing via PayPal now... they don’t provide the service then retain your money! All about the money! No customer support!

Khanum R

Verified Buyer

Feb 26, 2018

Excellent! Fast and effective!

paraskeva h

Verified Buyer

Feb 25, 2018

Useless

Stephanie G

Verified Buyer

Jan 30, 2018

Awesome, easily available and responsive and did exactly what they said they were going to do!

Brett W

Verified Buyer

Jan 26, 2018

Anytime I have had an issue Amazon appeal is very quick to reply.

Henry L

Verified Buyer

Jan 07, 2018

Working with Ethan was a breeze Working with Ethan was a breeze. He was able to reinstate our account in less than 2 weeks, way before the original set schedule. We were hesitant at first, but Ethan and his team are professionals in this field. Thanks again and we appreciate your help.

FH

Verified Buyer

Dec 18, 2017

Worked with Ethan through the process Worked with Ethan through the process. I tried another company called Amazon appeal they were absolutely worthless. Contacted Ethan with THE AMAZON APPEAL. He wrote multiple letters for the appeal. It was a long process. Had some trouble with the appeal. However, they did not give up. They always got back with me and finally got me re-instated. Thanks again. I'm very happy with the service.

Jobby

Verified Buyer

Nov 30, 2017

This service is great but.... This service is great. There was just one point where Ethan was on vacation and replied late.

Rosa C

Verified Buyer

Nov 29, 2017

Ethan was very helpful Ethan was very helpful. responds super fast and helped me through the end. I have been reinstated. in less then 24 hours. I will definitely refer him to everyone who needs help.

Mr. H

Verified Buyer

Nov 16, 2017

These guys helped me a lot These guys helped me a lot! Fast and easy, Ethan is good person.

Nowbiz I

Verified Buyer

Nov 08, 2017

Amazing customer service. Ethan is a wonderful person. He went above and beyond to reinstate my a/c. Highly recommend!!

Ken

Verified Buyer

Oct 30, 2017

Excellent Excellent. Quick and fair review process.

John

Verified Buyer

Oct 19, 2017

Got my account reinstated from the … Got my account reinstated from the ultimate denial.

Roy

Verified Buyer

Oct 18, 2017

Rhian and Ethan helped me get my … Rhian and Ethan helped me get my account up and running within 24 hours of submitting the Appeal. Thanks!

Angelique

Verified Buyer

Oct 16, 2017

After our company responses failed, The Amazon Appeal worked! After 2 appeal letters, one with an entire procedure manual attached that our company team worked to create for over a week, we were told Amazon had decided that we could no longer sell on Amazon and to not contact them with further inquires - a most frustrating decision based on all we had done to prove our company. In a last ditch effort, I hired The Amazon Appeal. They worked with me, looked through our performance metrics, created a letter of appeal, and walked me through sending it. And we waited. 2 weeks - no reply. This is typical for Amazon. I reached out to The Amazon Appeal again - they walked me through sending the appeal again, through a different method. Within 30 minutes Amazon replied - we were reinstated! Great Company - trust these guys - they know what they're doing!

Matias

Verified Buyer

Oct 11, 2017

Thank you Ethan Thank you Ethan! You are a hardworker

John W

Verified Buyer

Oct 10, 2017

Good job with the appeal Good job with the appeal