Ordering and shipping went well. I received the unit very quickly after ordering. The machine works well. It gets the apartment warm very quickly; or any room that I take it to; the thermostat seems to work well, the fan turns off then it gets to temperature in the room; the remote control works well; and the safety feature to turn off automatically if the unit falls works as well. My only concern is something in the top of the machine seems to move around as if it is loose. This is the second unit I've received from the company and they both seem to work, but they both seem to have something loose in the top. This worries me, cause it seems like a good machine, except for this problem.