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4.5 / 5
  • 698Reviews
  • 9 / 10Recommend
  • 9.09 / 10 TrustScore

jason m

Verified Buyer

May 14, 2020

The coffee bags were packaged in a way that wrinkled them making all 1000 useless. They look very cheap.

Josh S

Verified Buyer

May 14, 2020

Easy shopping process.


Verified Buyer

May 10, 2020

The Shipping Service was outstanding 5 Stars , Bag Quality 5 stars , but the Gold Bags are Fricken Lime Green in the sunlight

Response from PBFY Flexible Packaging

Jun 11, 2020

Hi Martin, we appreciate that you are bringing this color issue up to our attention. Our team will be looking into this to try and find a possible resolution.

Mattie B

Verified Buyer

May 03, 2020

The bags are a bit thicker than needed. They also lack 1/4 inch at the top for easier sealing (the coffee beans burst out so it’s fiddly for the packer). They are also a bit wide so if this could be adjusted they would pack better. The bio valve is a bit low so our labels barely fit (although the last batch the cables were higher and it was much better!). There are often pieces of plastic, clear film on the bags at the bottom...seems like static cling and then it gets clingie all everywhere! The bundles with rubber bands are not necessary. If packed snuggly they just get in the way and create waste. Thanks! I needed to pass this info over. Love the east coast location and the nice price and the fast service. And they work! Which is a miracle in itself. They are good looking too.

Jenna H

Verified Buyer

Apr 29, 2020

I am a coffee roaster and ordered 12 oz black matte stand up pouches. With 12 oz of standard beans the bag seemed empty. I then ordered samples of the 8oz bag and they are too small to fit 12 oz of coffee. I am happy with the bags and the material but I think there should be an 10 oz option. as selling coffee in 12 oz bags is very common now and that seems like it would suit 12oz of standard coffee the best. I understand the density and bean size will impact which bag is best, but regardless of the bean, 4 oz is too big a jump when looking for the proper sized bag.

Simon E

Verified Buyer

Apr 17, 2020

The bags I got are great! We use them for bagging our fresh roasted coffee and we pull a vacuum on the one way valve and as long as you've heat sealed the top it holds. My only gripe is that the zipper seal does allow air into the bag but that's not a deal breaker. Will definitely be purchasing more bags from pbfy. Looking at getting the 5lb version next. I do wish more bag types were available in the kraft white as it works great for our stamping methods.

Tyler W

Verified Buyer

Mar 26, 2020

ordering was easy but I place d the order on Mar 11 (#143764) and have not gotten any updates about when it will ship. Times are challenging right now but it has been two weeks.

Joe H

Verified Buyer

Mar 11, 2020

Great service!

Cristian B

Verified Buyer

Mar 07, 2020

bad customer service!! I tried to place an order with a representative and he didn't want to help me

John E

Verified Buyer

Feb 27, 2020

I have ordered several items over the past few years from PBFY and have always had a positive experience!

Allie I

Verified Buyer

Feb 24, 2020

Great product, quick shipping, and wonderful customer service! Thanks!

Kendra C

Verified Buyer

Feb 17, 2020

Awesome customer service and products. The order shipped quickly and was exactly what we were looking for.

Gerald S

Verified Buyer

Dec 30, 2019

Thanks for the good service. Ordered online. No issues...order was correct and on time.

Lesley Saligoe

Verified Buyer

Nov 10, 2019

The bags are perfect and shipped fast. No complaints!


Verified Buyer

Oct 28, 2019

hi :3

Ana Alejandre-Lara

Verified Buyer

Oct 14, 2019

Had issues with our online account, so I had to order by the phone. It was very easy, and the rep made sure to verify every item we ordered based off of previous orders, which was helpful and greatly appreciated.

Joshua Merrill

Verified Buyer

Oct 02, 2019

PBFY does an excellent job of not only providing great products at a very competitive price, they also have top notch customer service! I love our whole bean coffee packaging! I plan on using PBFY for as much as I can!

Johnny Escobar

Verified Buyer

Sep 24, 2019

Great quality

Bok An

Verified Buyer

Sep 19, 2019

Ordering online is easy…. Website is well organized. However dealing with your customer service department for special order is a nightmare! It will be nice and efficient is someone can actually call and give a personal service.

Marco Menin

Verified Buyer

Sep 11, 2019

Completely satisfied.