Dave K

Verified Buyer

Jul 19, 2021

Great product, customer service and quick delivery!

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Anson Chu

Verified Buyer

Jul 14, 2021

The bags were mostly as expected. However, was disappointed to see that the gas valve is on the same side as the resealable zipper. I consider the "front" to be the same side as the zipper, where I would like to apply a large label. But a large label would cover the valve. EDIT: Was contacted by customer service and informed that valve placement can be customized, but cannot be returned if so.

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Response from PBFY Flexible Packaging

Jul 17, 2021

We are able to valve on either side of these bags. Your sales representative has reached out to you. Thank you

Patrick E

Verified Buyer

Jul 14, 2021

I Like the bags

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Response from PBFY Flexible Packaging

Jul 17, 2021

Hi Patrick, Glad you like the bags. Let us know if there is anything more we can help you with.

James M

Verified Buyer

Jul 14, 2021

Fast shipping, always packaged well, and great price. I get updated of shipping and deliveries from purchase to product in hand.

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Response from PBFY Flexible Packaging

Jul 14, 2021

Thank you for the great review James we appreciate your business.

Shannon B

Verified Buyer

Jul 14, 2021

The website is easy to use. I love free shipping and am happy to buy two boxes of the products I use to qualify.

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Response from PBFY Flexible Packaging

Jul 14, 2021

So glad you like the website and we appreciate your five star review.

Alexander C

Verified Buyer

Jul 11, 2021

Great quality bags overall

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Response from PBFY Flexible Packaging

Jul 14, 2021

Thank you for the 5 stars we appreciate your business.

Leonard B

Verified Buyer

Jul 06, 2021

I am still having issues with the one-way valves. We had several bad batches and now even when we get a "good" batch, we are discarding one out of every 15 or 20 bags because they don't vacuum hard.

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Response from PBFY Flexible Packaging

Jul 14, 2021

We are deeply sorry for the valves. We have sent your replacements and look forward to your next review.

Chef B

Verified Buyer

Jul 03, 2021

Fast delivery! And, always the best customer service! Looking forward to ordering more often!

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Response from PBFY Flexible Packaging

Jul 06, 2021

We appreciate your business and thank you for the great review.

Kimberly B

Verified Buyer

May 05, 2021

Awesome product and company!

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Response from PBFY Flexible Packaging

May 13, 2021

Hi Kimberly, Thank you for the great review! We always appreciate hearing your opinion & thank you for your business!

Jeffrey B

Verified Buyer

Apr 18, 2021

Literally the worst experience almost exclusively due to UPS

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Response from PBFY Flexible Packaging

Apr 20, 2021

Hi Jeffrey, We are so sorry that you had this experience with UPS and that it reflected so poorly on PBFY. I see that this is not your first experience with PBFY so you do know that we work hard to provide you the best possible products and service. We will continue to do so. We do appreciate the support you have given us and look forward to our ongoing relationship.

Nicholas E

Verified Buyer

Apr 06, 2021

Bags are good been buying from here for awhile. The rep seemed somewhat annoyed through our email conversations with my questions.

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Response from PBFY Flexible Packaging

Apr 13, 2021

Hi Nicholas, We appreciate that you have been buying for a while. We appreciate the honest feedback. Our Customer Support Manager will be looking further into this to ensure we never give this type of impression again.

Joseph B

Verified Buyer

Mar 23, 2021

Not sure. Items are delayed in route. But I bet the bags are great! If only they were here....

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Cherenet T

Verified Buyer

Mar 12, 2021

It’s good , except delays!

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Karma G

Verified Buyer

Mar 09, 2021

Fast shipping

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Response from PBFY Flexible Packaging

Mar 10, 2021

Hi Karma, Glad you think so. With most orders shipping the same day and having two locations, one in CA and one in TN, we can get our products to you faster. We are glad you noticed.

Christian W

Verified Buyer

Mar 04, 2021

Fast shipping. Great quality.

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Response from PBFY Flexible Packaging

Mar 10, 2021

Hi Christian, Glad you think so. We look forward to our ongoing relationship so we can continue to provide you the same.

R N

Verified Buyer

Feb 27, 2021

Only had shorter sizes, we need longer. Thank you, anyway

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Response from PBFY Flexible Packaging

Mar 02, 2021

Hi R N, I am sorry that we were unable to help you with the bag size you are looking for. We are happy to work with you to determine how we can help to get what you are looking for. If talking to one of our reps is not convenient when we reach out to you, please feel free to call us and talk to one of our experienced account reps at 877-224-7496.

TAMMY A

Verified Buyer

Feb 17, 2021

Shipping time seemed slow. Box was beat to crap when it arrived.

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Response from PBFY Flexible Packaging

Feb 19, 2021

Hi Tammy, I am sorry shipping seemed slow. We did ship out right away but I can see that because we were out of stock in the TN facility that we shipped from our California facility. This would add a couple of extra days. Typically you would be notified prior and I am sorry if you were not. We looked into the remaining stock in our warehouse and the boxes do not appear to be beaten up in any way. It seems like they may have experienced an unusual amount of rough handling during transit. If you would like to discuss returning them for a better case, please contact our returns department. we are happy to work with you and UPS. Thank you for bringing both concerns to our attention. We will be mindful of ensuring up-front communication when changes are made.

Jeff L

Verified Buyer

Feb 09, 2021

Very quick turnaround and reasonable prices. I shopped around a lot and kept coming back to PBFY. ONce I finally placed my order, I was shocked at how quickly the products arrived.

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Mike S

Verified Buyer

Jan 28, 2021

Very friendly customer service.

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Response from PBFY Flexible Packaging

Feb 02, 2021

Thank you Mike. We know how much that matters, so appreciate the compliment.

Joe B

Verified Buyer

Jan 12, 2021

Ordering and service were fine. I felt as if the product was not properly advertised. The bags I purchased were sold as 12oz bags, but they're clearly made for 16oz worth of product. They work, but with only 12oz of product in them they look ridiculously over sized. Would not recommend as a 12oz packaging option.

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Response from PBFY Flexible Packaging

Jan 20, 2021

Hi Joe, I am sorry that this product does not work for your needs. The 12 oz will accommodate the ability to fold down for tin tie and our 12oz bag is made to industry standards. One of our inside team members has reached out to you to see what we can do to get you what will work better for you. Please feel free to call in whenever it is convenient. Our goal is to get you what you need.