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4.5 / 5
  • 692Reviews
  • 9 / 10Recommend
  • 9.09 / 10 TrustScore

Anicia P

Verified Buyer

Aug 17, 2020

The best packaging company, quick service, my packaging arrived sooner than expected. Spoke with one of their staff and she was courteous and professional, she even offered to take my order on the phone. Love this company, will definitely order from them again.

Response from PBFY Flexible Packaging

Sep 16, 2020

Hi Anicia, We can not thank you enough. This is what we strive for. Our goal is to always go above and beyond. We look forward to our ongoing relationship.

TYLER G

Verified Buyer

Aug 08, 2020

Very nice

Response from PBFY Flexible Packaging

Aug 17, 2020

Thank you for taking the time to let us know you had a nice experience.

Mikoda M

Verified Buyer

Jul 21, 2020

I am a very satisfied customer. The order was fulfilled and I received my pouches in less than a week.

Response from PBFY Flexible Packaging

Aug 06, 2020

Hi Mikoda, We truly appreciate your taking the time to give us this positive review. We value our customers and understand how important it is to receive your order in a timely manner. We are glad we hit the mark. We look forward to our ongoing relationship.

Robert G

Verified Buyer

Jul 18, 2020

Very happy with the product. Very happy with the fast shipping. Very happy with the customer service rep that answered my questions on the phone. Was nice to be able to call a company and speak with a real person. Have become a customer for life. We are in the process of changing over all of our brands to your packaging.

Response from PBFY Flexible Packaging

Jul 21, 2020

Love, love, love it! Happy to be of service you and your business. Thank you so much!

Glenn M

Verified Buyer

Jul 08, 2020

Neer recived the order!

Brian L

Verified Buyer

Jul 03, 2020

You should not take money for products you don’t have . Absolutely dishonest

Alex E

Verified Buyer

Jun 14, 2020

Delivered on time, great variation of products and easy to navigate through website.

FERNANDO L

Verified Buyer

Jun 12, 2020

My package has not arrived

Nathan S

Verified Buyer

May 29, 2020

Great selection. Just a technical issue where I'm unable to reset my password. The reset link uses email.pbfy.com and the domain does not resolve.

Stephen P

Verified Buyer

May 26, 2020

While my service rep does whatever he can to help speed things along orders always take a month to receive. Your website says "Only 10 – 14 days are needed to print, inspect (QC) and ship the average minimum order." In reality, it always takes a month or more to receive my printed bags.

PETER O

Verified Buyer

May 21, 2020

Everything was as ordered. Many thanks to my account person, George Britt, who made everything easy to understand.

Jonathan L

Verified Buyer

May 20, 2020

The bags were nice quality BUT we thought we were getting matte bags and they were shiny. Our customer was a little upset as we had to use the bags to meet a specific deadline.

Grand P

Verified Buyer

May 17, 2020

x

Aubree r

Verified Buyer

May 14, 2020

I had ordered extra ties but i don't know where the extras went, and my shipment had come on two different days....

jason m

Verified Buyer

May 14, 2020

The coffee bags were packaged in a way that wrinkled them making all 1000 useless. They look very cheap.

Josh S

Verified Buyer

May 14, 2020

Easy shopping process.

MARTIN H

Verified Buyer

May 10, 2020

The Shipping Service was outstanding 5 Stars , Bag Quality 5 stars , but the Gold Bags are Fricken Lime Green in the sunlight

Response from PBFY Flexible Packaging

Jun 11, 2020

Hi Martin, we appreciate that you are bringing this color issue up to our attention. Our team will be looking into this to try and find a possible resolution.

Mattie B

Verified Buyer

May 03, 2020

The bags are a bit thicker than needed. They also lack 1/4 inch at the top for easier sealing (the coffee beans burst out so it’s fiddly for the packer). They are also a bit wide so if this could be adjusted they would pack better. The bio valve is a bit low so our labels barely fit (although the last batch the cables were higher and it was much better!). There are often pieces of plastic, clear film on the bags at the bottom...seems like static cling and then it gets clingie all everywhere! The bundles with rubber bands are not necessary. If packed snuggly they just get in the way and create waste. Thanks! I needed to pass this info over. Love the east coast location and the nice price and the fast service. And they work! Which is a miracle in itself. They are good looking too.

Jenna H

Verified Buyer

Apr 29, 2020

I am a coffee roaster and ordered 12 oz black matte stand up pouches. With 12 oz of standard beans the bag seemed empty. I then ordered samples of the 8oz bag and they are too small to fit 12 oz of coffee. I am happy with the bags and the material but I think there should be an 10 oz option. as selling coffee in 12 oz bags is very common now and that seems like it would suit 12oz of standard coffee the best. I understand the density and bean size will impact which bag is best, but regardless of the bean, 4 oz is too big a jump when looking for the proper sized bag.

Simon E

Verified Buyer

Apr 17, 2020

The bags I got are great! We use them for bagging our fresh roasted coffee and we pull a vacuum on the one way valve and as long as you've heat sealed the top it holds. My only gripe is that the zipper seal does allow air into the bag but that's not a deal breaker. Will definitely be purchasing more bags from pbfy. Looking at getting the 5lb version next. I do wish more bag types were available in the kraft white as it works great for our stamping methods.