So glad you like the website and we appreciate your five star review.

Thank you for the 5 stars we appreciate your business.

We are deeply sorry for the valves. We have sent your replacements and look forward to your next review.

We appreciate your business and thank you for the great review.

Hi Kimberly, Thank you for the great review! We always appreciate hearing your opinion & thank you for your business!

Hi Jeffrey, We are so sorry that you had this experience with UPS and that it reflected so poorly on PBFY. I see that this is not your first experience with PBFY so you do know that we work hard to provide you the best possible products and service. We will continue to do so. We do appreciate the support you have given us and look forward to our ongoing relationship.

Hi Nicholas, We appreciate that you have been buying for a while. We appreciate the honest feedback. Our Customer Support Manager will be looking further into this to ensure we never give this type of impression again.

Hi Karma, Glad you think so. With most orders shipping the same day and having two locations, one in CA and one in TN, we can get our products to you faster. We are glad you noticed.

Hi Christian, Glad you think so. We look forward to our ongoing relationship so we can continue to provide you the same.

Hi R N, I am sorry that we were unable to help you with the bag size you are looking for. We are happy to work with you to determine how we can help to get what you are looking for. If talking to one of our reps is not convenient when we reach out to you, please feel free to call us and talk to one of our experienced account reps at 877-224-7496.

Hi Tammy, I am sorry shipping seemed slow. We did ship out right away but I can see that because we were out of stock in the TN facility that we shipped from our California facility. This would add a couple of extra days. Typically you would be notified prior and I am sorry if you were not. We looked into the remaining stock in our warehouse and the boxes do not appear to be beaten up in any way. It seems like they may have experienced an unusual amount of rough handling during transit. If you would like to discuss returning them for a better case, please contact our returns department. we are happy to work with you and UPS. Thank you for bringing both concerns to our attention. We will be mindful of ensuring up-front communication when changes are made.

Thank you Mike. We know how much that matters, so appreciate the compliment.

Hi Joe, I am sorry that this product does not work for your needs. The 12 oz will accommodate the ability to fold down for tin tie and our 12oz bag is made to industry standards. One of our inside team members has reached out to you to see what we can do to get you what will work better for you. Please feel free to call in whenever it is convenient. Our goal is to get you what you need.

Hi Robert, I am sorry we fell short. Because we did not have both in one location, we did take the liberty and send one from each of our shipping locations. We are sorry that this was not communicated to you and that one of them was not reboxed for shipping. Our head of customer service is reaching out to you to to ensure they are working as expected and determine if there is anything more we can do to assist you with your packaging needs.

Hi Victor, We are glad you liked your pouches and our fast shipping time. We are looking forward to our on-going relationship.

I am sorry that we did not meet your expectations. As soon as we heard from you about the order being incomplete, we jumped into action. I understand that you worked with Mary and we were able to resolve your needs right away. Thank you for the opportunity to continue doing business together.

Hi Josue, Thank you for your recommendation. We have looked into this and found that our current stock matches the picture. Because all computer monitors show differently, we always recommend getting free samples. We pride ourselves on providing great service and products and our customer service department will always work towards your satisfaction. Our head of customer service has reached out to you in an email to see how we can work to resolve this to your satisfaction. We look forward to our ongoing relationship.