Hi Justin, Thank you for the review. Glad we made it on time....

Hi Mark, Thank you for the compliment. It looks great. I was going to recommend reaching out to one of our AE's about total custom options, but I see you already have. We look forward to our ongoing relationship.

Hi Eric, I am sorry that the discount was not applied. I reached out to our Customer Support Manager and she said she is working to resolve this for you. Our goal is to provide great products and support and we will work with you to make sure that happens.

Hi Jeremy, Thank you for your review. We are glad you like our bags and yes our goal is to provide the best possible price while providing great customer service and products.

Hi Elbert, We are glad you like the PODS. I don't show that we have an open order for the lids, Please expect a call from our customer service to work with you on that. You are also welcome to call us at 877-224-7496.

Hi Rodolfo, Thank you for the review, we like it!

Hi Justin, Of course, this is something we never want to hear. I am sorry for this rare defect. I can see that you have reached out to us and we have sent replacements. I am confident that you will find the replacements of excellent quality. We are truly sorry for this inconvenience.

Hi Maria, I am sorry there were some communication issues. We would never stick you with the wrong item. I have been assured that it has been corrected and the replacement order was sent.

Hi Morgan, Of course, we are disappointed to hear that we had some challenges with your order. We are very sorry that this has occurred. I do see that our team has been working with you to resolve this and more product is on the way. Working with PBFY, our goal is that you will find that we will step up in situations like this.

Hi James, I am glad you were able to talk to one of our customer service people and they were able to help you. I am sorry that the time that you went on to our website it was a bit slow. I am not sure of the reason but we are constantly making improvements and hopefully next time you will find it is faster for you.

Hi Jessica, We are extremely sorry that you had this situation and that our AE did not respond in a timely manner. It is my understanding that this has been resolved and please know that we have used your comments in our last constant improvement meeting to ensure our customers do not ever feel that we were not responsive or helpful. We appreciate your honesty and have used them to improve.

Hi Laura, Appreciate the time you took to tell us thank you. We look forward to our ongoing relationship.

Hi Gary, Thank you for your review. Glad you like our products and shipping times.

Hi Benjamin, Glad we were able to get your order out and I see that you are showing your pouch with a label on it. It does look really nice. You may want to reach out and talk to one of our AE's about the possibility of us hot stamping your pouch or another application process that can work for you as well. We look forward to working with you for whatever you need.

Hi David, Thank you for your honest review. While each bag does have space at the top to allow for foldover, tin ties, valving, etc, you should not have an excessive amount. This is the first we are hearing that anyone thinks it is excessive. While we don't think this is the case, did you check the item code on the box to ensure that you received the size/item that you expected? Someone from our company will be reaching out to you to make sure you got what you expected and hopefully get that picture so we can see if that is what is to be expected. Also while we are sure you know this, we will take the time to discuss "head space". The extra head space is to make it easy for you (customer) to seal. It is not designed to be filled to the rim of the bag. Also, a light and medium roast is heavier and takes up less space in the bag while a dark roast is lighter thus take up more space in the bag to be true to the declared weight of 5lb. We look forward to working with you to ensure your next purchase will be exactly what you need.

Glad you had a great experience! We appreciate your review and your business.

Thank you for your feedback Aaron. I will reach out to you to be sure you were not missing or have damaged bags.

Hi Todd, Thank you for the review. We will keep it up!

Hi Carlos, Thank you for the review. Glad you noticed the fast shipping. Two locations to ship from and most items ship the same day, so we are glad you noticed.

Hi Karianne, Thank you for the review. Glad we had what you were looking for and are satisfied.