HI Janie, Thank you for the review. I am happy about the bright spot that there was no damage. I will be bringing this to the attention of the warehouse to be very mindful of weight and securing the packages so that the rough handling once it leaves our facility minimizes damage.

Hi Sheila, Wow, could not ask for more than that. We look forward to working with you!

Hi Richard. Thank you for the review. We talk about this all the time. Are we providing a good experience on our website and it sounds like we are. WEe look forward to our ongoing e-commerce relationship. Remember if you ever want to talk about custom options, reach out to us. We are here to help.

Hi Denvil, Thank you for your review. That was Lisa that assisted you and we happy that you found her to be pleasant and Knowledgeable. We appreciate the fact that you mentioned it. Not only will we tell her thank you, I will forward your review to her and the team. It shows what good service does and the impression it leaves. She is your dedicated inside rep and she is happy to help you whenever you need it.

Hi Mike, I am sorry that it appeared that you did not receive your silver pouches. I did a quick tracking and it shows it arrived. Our Customer Care Manager will be reaching out to you shortly to ensure that it made its way to you. We will get it resolved.

Hi Terri, Thank you for your review. Yes since 2015 you have been a loyal customer and it is appreciated. We look forward to our ongoing relationship and will continue to be here when you need us!

Hi Robert, Thank you for taking the time to make this review. Of course, we are not happy that you did not get the service that we pride ourselves on. I know that since then we have reached out to you and I believe all is well. I assure you that we will continue to do whatever we can to make sure you have a good buying experience. Please let us know if there is anything more we can do in any way.

Hi Matt, Thank you for your review. With all of the logistic nightmares going on in the world, we are glad we had exactly what you needed. We will be here in the future for more of what you need.

Hi Brian, Thank you for your review. With two shipping locations, CA and TN, it sounds like we achieved what we set out to do... Provide fast and accurate service.

Hi Gregg, Thank you for the review. Appreciate your taking the time to tell us how you feel about Kathy. We think Kathy is the best as well.

Hi Campbell, Thank you for the review. Glad to hear it went well.

Hi Tuesday, Thank you for the compliment. We appreciate the opportunity to work together.

Hi Susan, Thank you for your review. While we have an online ordering platform, we also have an inside team that is always happy to help, when needed. Sounds like we were able to help in this case. Glad we were able to.

Hi Amber, thank you for the great review. We are glad that we have been able to perform. With two locations, one in CA and one in TN, shipping times usually are good. We do our best to ship from your nearest location and that is a payoff in time and money. We look forward to our ongoing relationship.

Hi Emily, Oh boy, we are sorry that the boxes got there in that condition. Of course, it did not leave our facility that way and we would not expect it to arrive that way. It sounds like the carrier (UPS) did not take care of it or somehow was put out where it could be wet. I am hopeful that the person that signed for it made a notation of the damage, so perhaps a claim could be done or there were actually very few that were not useable. Please feel free to call us, if there is anything more we can do to help in this case.

Hi Diane, Thank you for your review. Three positive comments. It is appreciated.

Hi Giuseppe, Thank you for your review. We are glad that this works so well for you. We like the look in your pictures too. If you ever want to discuss direct custom imprinting, please let us know. One of our AE's is happy to work with you.

Hi David, Thank you for your review. We could not be happier about it. We appreciate the opportunity to work with you. We look forward to our ongoing relationship.

Hi Doug, Thank you for your review. Yes, you will see many of our pouches in retail stores. We will continue to provide you great products and services.

Hi Candace, Thank you for your review. We appreciate the opportunity to provide you our products. I have let your Account Rep know that you did not like the 16oz bags. This is not the case with others so we would love more feedback.