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4.4 / 5
  • 718Reviews
  • 9 / 10Recommend
  • 8.89 / 10 TrustScore

Janie H

Verified Buyer

Mar 17, 2022

Our order was filled and we received it promtly. However, the boxes (that the product ordered was shipped in) came torn and in a general mess. Surprisingly , the bags were still in good shape. All the bags in the two boxes had to be transferred to other boxes for storage. I hope my shipment comes in better condition next time.

Response from PBFY Flexible Packaging

Mar 17, 2022

HI Janie, Thank you for the review. I am happy about the bright spot that there was no damage. I will be bringing this to the attention of the warehouse to be very mindful of weight and securing the packages so that the rough handling once it leaves our facility minimizes damage.

Sheila B

Verified Buyer

Mar 13, 2022

Great customer service...I will be a returning customer!

Response from PBFY Flexible Packaging

Mar 17, 2022

Hi Sheila, Wow, could not ask for more than that. We look forward to working with you!

Richard S

Verified Buyer

Mar 11, 2022

I find your website very user friendly! It's simple to get on there, see what my options are, know exactly what I'll be getting and to place the order. I enjoy the fact that it's a straight forward system that works flawlessly.

Response from PBFY Flexible Packaging

Mar 17, 2022

Hi Richard. Thank you for the review. We talk about this all the time. Are we providing a good experience on our website and it sounds like we are. WEe look forward to our ongoing e-commerce relationship. Remember if you ever want to talk about custom options, reach out to us. We are here to help.

Denvil B

Verified Buyer

Mar 01, 2022

I am very pleased with the sealer that was recommended by the very pleasant and knowledgeable sales lady. Tell her thank you

Response from PBFY Flexible Packaging

Mar 01, 2022

Hi Denvil, Thank you for your review. That was Lisa that assisted you and we happy that you found her to be pleasant and Knowledgeable. We appreciate the fact that you mentioned it. Not only will we tell her thank you, I will forward your review to her and the team. It shows what good service does and the impression it leaves. She is your dedicated inside rep and she is happy to help you whenever you need it.

Mike T

Verified Buyer

Feb 28, 2022

On Order #241805 I never received the silver flat pouch I thought it was because it was on back order but it never came in.

Response from PBFY Flexible Packaging

Mar 01, 2022

Hi Mike, I am sorry that it appeared that you did not receive your silver pouches. I did a quick tracking and it shows it arrived. Our Customer Care Manager will be reaching out to you shortly to ensure that it made its way to you. We will get it resolved.

Terri K

Verified Buyer

Feb 26, 2022

We've been using these guys for years and they always deliver perfectly!

Response from PBFY Flexible Packaging

Mar 01, 2022

Hi Terri, Thank you for your review. Yes since 2015 you have been a loyal customer and it is appreciated. We look forward to our ongoing relationship and will continue to be here when you need us!

Robert R

Verified Buyer

Feb 21, 2022

Great products, poor process. Initially got 8 tracking numbers. That were all cancelled, had to call for correct ones. Wasn't notified of a partial backorder, then wasn't updated new new tracking for backorder, had to contact customer service.

Response from PBFY Flexible Packaging

Mar 01, 2022

Hi Robert, Thank you for taking the time to make this review. Of course, we are not happy that you did not get the service that we pride ourselves on. I know that since then we have reached out to you and I believe all is well. I assure you that we will continue to do whatever we can to make sure you have a good buying experience. Please let us know if there is anything more we can do in any way.

Matt F

Verified Buyer

Feb 08, 2022

Exactly what I needed

Response from PBFY Flexible Packaging

Mar 01, 2022

Hi Matt, Thank you for your review. With all of the logistic nightmares going on in the world, we are glad we had exactly what you needed. We will be here in the future for more of what you need.

Brian B

Verified Buyer

Jan 27, 2022

Fast, accurate

Response from PBFY Flexible Packaging

Mar 01, 2022

Hi Brian, Thank you for your review. With two shipping locations, CA and TN, it sounds like we achieved what we set out to do... Provide fast and accurate service.

Gregg P

Verified Buyer

Jan 20, 2022

Kathy is the best!

Response from PBFY Flexible Packaging

Jan 20, 2022

Hi Gregg, Thank you for the review. Appreciate your taking the time to tell us how you feel about Kathy. We think Kathy is the best as well.

campbell c

Verified Buyer

Jan 18, 2022

Fast simple correct - good value! Well done!

Response from PBFY Flexible Packaging

Jan 20, 2022

Hi Campbell, Thank you for the review. Glad to hear it went well.

Tuesday E

Verified Buyer

Jan 07, 2022

Great customer service.

Response from PBFY Flexible Packaging

Jan 20, 2022

Hi Tuesday, Thank you for the compliment. We appreciate the opportunity to work together.

Susan Zink

Verified Buyer

Jan 04, 2022

great customer service and help with my order. Prompt and professional

Response from PBFY Flexible Packaging

Jan 04, 2022

Hi Susan, Thank you for your review. While we have an online ordering platform, we also have an inside team that is always happy to help, when needed. Sounds like we were able to help in this case. Glad we were able to.

Amber D

Verified Buyer

Jan 03, 2022

I was very impressed by how quickly my items arrived. I have used this company multiple times and have always had the best service.

Response from PBFY Flexible Packaging

Jan 04, 2022

Hi Amber, thank you for the great review. We are glad that we have been able to perform. With two locations, one in CA and one in TN, shipping times usually are good. We do our best to ship from your nearest location and that is a payoff in time and money. We look forward to our ongoing relationship.

Emily L

Verified Buyer

Dec 21, 2021

The bags were great, the box they were shipped in was tattered and soaking wet. I sent a picture of the damaged box to you. We think we can use most of the bags but some were wet and dirty. Was not here when packaged was delivered.

Response from PBFY Flexible Packaging

Jan 04, 2022

Hi Emily, Oh boy, we are sorry that the boxes got there in that condition. Of course, it did not leave our facility that way and we would not expect it to arrive that way. It sounds like the carrier (UPS) did not take care of it or somehow was put out where it could be wet. I am hopeful that the person that signed for it made a notation of the damage, so perhaps a claim could be done or there were actually very few that were not useable. Please feel free to call us, if there is anything more we can do to help in this case.

Diane B

Verified Buyer

Dec 20, 2021

Easy ordering, quality product, good shipping times.

Response from PBFY Flexible Packaging

Jan 04, 2022

Hi Diane, Thank you for your review. Three positive comments. It is appreciated.

Giuseppe B

Verified Buyer

Dec 14, 2021

We’re a small Coffee Roasting company looking for a nice and practical 16oz Coffee Bags with zipper and valve. We placed the order and it was quickly delivered. It fits perfectly and gave to our product a nice look. Customers noticed and feed back is very positive. Thank you!

Response from PBFY Flexible Packaging

Dec 15, 2021

Hi Giuseppe, Thank you for your review. We are glad that this works so well for you. We like the look in your pictures too. If you ever want to discuss direct custom imprinting, please let us know. One of our AE's is happy to work with you.

David T

Verified Buyer

Dec 13, 2021

Love this company. Fast shipping and very helpful if and issue ever arises.

Response from PBFY Flexible Packaging

Dec 15, 2021

Hi David, Thank you for your review. We could not be happier about it. We appreciate the opportunity to work with you. We look forward to our ongoing relationship.

Doug F

Verified Buyer

Dec 10, 2021

Products are top quality, retail store grade. Shipping is always fast, service is excellent.

Response from PBFY Flexible Packaging

Dec 15, 2021

Hi Doug, Thank you for your review. Yes, you will see many of our pouches in retail stores. We will continue to provide you great products and services.

Candace C

Verified Buyer

Dec 07, 2021

Your service is very good. I’d like to see more products. Did not really like the 16oz coffee bags I received and won’t order again. Need more choices. I will reorder all other supplies Single cups and 4 oz bags. Thank you

Response from PBFY Flexible Packaging

Dec 15, 2021

Hi Candace, Thank you for your review. We appreciate the opportunity to provide you our products. I have let your Account Rep know that you did not like the 16oz bags. This is not the case with others so we would love more feedback.