4.4 / 5

742Reviews
9 / 10Recommend
8.89 / 10 TrustScore

Valerie

Verified Buyer

Apr 03, 2015

Bag ColorThe quality of the kraft bags we ordered was inferior. We moved to the rice paper bags that did not look at all color wise as the sample I was sent. Sent an email to Betty a while ago and still haven't heard back. Sorry guys but you're not the only company selling bags (thankfully). We won't be ordering again from you

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Response from PBFY Flexible Packaging

Apr 03, 2015

So sorry that this happened! You've been a loyal customer to us for over a year and we don't like to hear that a customer had a bad experience with PBFY. Before you decide to look elsewhere, let's get in touch to see what we can do to fix this.

Peter

Verified Buyer

Apr 03, 2015

Great, attentive customer service!My representative Betty-Lee is always there to answer all questions. She calls periodically to check on my inventory and is always pleasant and cheery. Very happy with the product too!!

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Response from PBFY Flexible Packaging

Apr 04, 2015

Thanks Peter! It makes us smile when we receive positive feedback for our reps! They rock!