Thanks for the review Shawn! Great working with you, too and we're glad to hear you are happy with our products.
Nancy
Verified Buyer
Apr 06, 2015
My experience has been very pleasant and satisfactory.The service our company received was extremely courteous, helpful, friendly, prompt, with occasional discounts which were most appreciated.
Thanks for the great review, Nancy! You've been a wonderful customer and we hope to continue our relationship far into the future.
Mark
Verified Buyer
Apr 05, 2015
Overall Good Pricing and Decent ServiceWe've had a few quality issues, but nothing major. Unfortunately they don't carry the bags we are now moving to so we will be going elsewhere. Overall we've been happy though.
Steve, that is a ridiculous review! Almost as ridiculous as your amazing cookies! Thanks for the awesome feedback.
Joe
Verified Buyer
Apr 05, 2015
Betty Lee sales rep always calls to assure i am never with out your productThe shipping dept is always accurate with what i order and having betty lee reminding me to order is great customer service even to a small customer as myself . Joe New York Coffee co . Thank You Betty Lee
Thanks Joe! You're right, Betty is great! Glad to hear you are happy with PBFY's products and service.
Kathy
Verified Buyer
Apr 04, 2015
Worst experience with company in a longtimeI received a defective product. Before I could a replacement I had to talk to "Jimmie" who told me the item must have a defective timer. If he sent me a timer could I replace it? Well noooo. Finally got authorization for a replacement with the understanding they would send a call tag for defective item. All of the above happened in Nov and Dec. As of today, April 3, the item is still here on my porch packed and ready to ship. I refused the replacement as it took too long. I have never received my refund and I am tired of calling this sorry company.
Yikes! Looks like we dropped the ball and we're so sorry for your poor experience. :( That is not the PBFY way of doing things and we will get to the bottom of it. We'll be in touch. Again, our sincere apologies for the trouble this may have caused.
John Samano
Verified Buyer
Apr 04, 2015
Would like to see smaller number of packaging bagsI like the options for coffee bags but would like to see smaller quantity for startup businesses or small roasters.
Great feedback John! That's something we are considering, so if that happens, we'll let you know!
SV
Verified Buyer
Apr 04, 2015
great companyI've been buying my bags from PBFY for quite a while now and they're products and prices are good. The company is very responsive. Fast order fulfillment too
Thanks Alicia! Hope to have you as a customer soon. Let us know if you need any more samples to make a decision.
Gerald
Verified Buyer
Apr 04, 2015
Wonderful productI've been doing business with PBFY for several years and have found them to be top notch...great product, customer service, shipping and pricing.
Thank you, Esteban! We're glad to be your partner and helping you grow your business.
J. Crumbley, LaBolsa Bags
Verified Buyer
Apr 03, 2015
Great product at a Great PriceI am new to retail and needed some euro tote bags for my products. I looked at many different suppliers, but went with PBFY mostly because of the Great price. When I received my order, I was thrilled to find that the quality was Great also. I will definitely be doing business with them again.
We're excited to be working with you, too! Thank you so much for choosing us as your supplier.
J Minton
Verified Buyer
Apr 03, 2015
Excellent Customer Service! Thanks Joy Weedon!I have never been disappointed with PBFY. Joy Weedon is our rep and she is always on top of our orders and ships out super quick. Thank You!
Thanks John! So glad to hear you are happy with our pouches. Your crêpe mix is AMAZING!
Audrey
Verified Buyer
Apr 03, 2015
Very professional and helpfulWhen talking with a representative I was given enough information to make my decision. The order was received within the timeframe promised. I will recommend this company to others needing the products they provide.
Thank you Audrey! We're so glad we were able to help you out and we hope to continue working with you in the future.
Charlie
Verified Buyer
Apr 03, 2015
Service and ProductThis is the place. I got great customer service with all my questions and needs met. The quality of service and product it top notch. Highly recommended.