Errick Cohen

Verified Buyer

May 28, 2015

5 star rating seller service & items !True professionals with great service & products !

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Response from PBFY Flexible Packaging

May 28, 2015

Wow, thanks Errick! We're glowing with pride with ear to ear smiles! We love it when our customers recognize our wonderful employees and products. Please do us a favor and KEEP BEING AWESOME!

Shay Miller

Verified Buyer

May 27, 2015

Just the product I needed!Sure construction- streamlined!!

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Response from PBFY Flexible Packaging

May 28, 2015

Thank you Shay! We're so glad to hear that our product(s) worked for you and thank you for the great compliments!

Earl Smith

Verified Buyer

May 25, 2015

Great organization!Their bags are superb! Not much more I can say. I recommend PBFY Packaging highly.

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Response from PBFY Flexible Packaging

May 26, 2015

Thank you so much, Earl! There's not much else we can say, either, except you're a superb customer!

Edwin Simpson

Verified Buyer

May 23, 2015

Great service and quality products.Our experience with PBFY has been great. They are very responsive and their bags are high quality. The few issues we have had were remedied rapidly to exceed our expectations.

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Response from PBFY Flexible Packaging

May 26, 2015

Awesome and honest review Edwin! Thanks for choosing PBFY as your bag supplier and sticking with us. We're grateful to have you as a customer and look forward to a long and prosperous relationship.

Justin

Verified Buyer

May 18, 2015

Very nice products!!!Thanks for sending me the sample bags we are in the early stages of packaging and will most definitely do our business with these guys!!

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Response from PBFY Flexible Packaging

May 18, 2015

Thanks so much, Justin! We're happy to hear you love our bags and we are looking forward to being your partner and supplier for years to come. Don't forget to use the discount we gave you when you requested free samples! Let us know if you need anything else. Thanks again!

Nicole

Verified Buyer

May 15, 2015

Stand up pouchesI am looking for new packaging for my body scrubs and and body butter. The stand up pouches are a great alternative to jars. I hope to utilize for the Christmas Holiday season. I will keep you posted on they work out.

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Response from PBFY Flexible Packaging

May 15, 2015

Thanks Nicole! Good idea planning ahead and preparing now for the holiday season. When you're ready to order, give us a call or conveniently order 24/7 on our website!

Diana

Verified Buyer

May 15, 2015

Received but not usedI received the order but have not used them yet, thank you

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Response from PBFY Flexible Packaging

May 15, 2015

Thank you Diana! Glad you received your order. We'd be happy to volunteer to be taste testers for your beef jerky! Let us know how we can be of any more help to you and your business.

Jaime Moyano

Verified Buyer

May 12, 2015

Thanks!Very good customer service! Thanks you

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Response from PBFY Flexible Packaging

May 12, 2015

Thank you Jaime! The PBFY staff is here to help you in any way we can. We really appreciate you recognizing just how wonderful, friendly and dedicated they are.

Sharon

Verified Buyer

May 12, 2015

Great options and follow-upI had seen PBFY products before at the CoffeeFest Atlanta trade show but at the time I wasn't thinking ahead far enough. PBFY has done a great job of keeping lines of communication open and sending specific samples so I can make better decisions.

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Response from PBFY Flexible Packaging

May 12, 2015

Thank you Sharon! We're so happy to be working with you and we know @magiccoffeetrk is going to be a huge success! Hope to see you at the next CoffeeFest!

Lukas Warden

Verified Buyer

May 07, 2015

love you guysThanks again for everything. Great price, great product, great customer service and and free shipping over 400. Awesome!

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Response from PBFY Flexible Packaging

May 07, 2015

Thanks for the amazing compliments, Lukas! Loyal customers like you make it all worth what we do. Next time we're in Kansas, we'll stop by for an espresso!

Jill

Verified Buyer

May 06, 2015

1/2 pound tin tie window bakery bags, White and Kraft (Brown)received sample of both tin tie window bakery/coffee bag. I'm excited to say I've order from several companies in the past but these by far are better. They are well made quality item, sturdy, I could find no flaws. Perfect for any business.

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Response from PBFY Flexible Packaging

May 06, 2015

Thank you so much, Jill! We're blushing with pride at the PBFY office. :) I'm so happy that you appreciate the quality and craftsmanship that goes into our bags. We're proud to be your supplier and are so glad to be working with you.

Nathalie

Verified Buyer

Apr 28, 2015

terrific response to my request!I was impressed by the rapid response to my request. I felt like an important client even if I was only requesting a sample!Received my sample within 5 days. I still have to test my product in the packaging. Thank you for your 5 star service!

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Response from PBFY Flexible Packaging

Apr 28, 2015

Thank you Nathalie! You ARE an important client and we are so excited to have you! Our 5 star service will be there when you are ready to order or have any more questions. Looking forward to working with you!

Sherry J

Verified Buyer

Apr 22, 2015

Excellent pricing and service!I was searching for bags for my candy & these were just right!

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Response from PBFY Flexible Packaging

Apr 22, 2015

Woohoo! Thanks Sherry! We're so happy to hear that you like the bags. Your candy will be nice and cozy inside.

Douglas Gondera

Verified Buyer

Apr 17, 2015

quality, price, serviceWe order 4-5 times a year! Always handled professionally

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Response from PBFY Flexible Packaging

Apr 17, 2015

Internet high five! Thanks for being a loyal customer, Douglas. We appreciate your business and are very glad to be part of your success!

Frankie

Verified Buyer

Apr 10, 2015

Very please with samplesWill be ordering soon

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Response from PBFY Flexible Packaging

Apr 10, 2015

Great to hear, Frankie! Don't forget to use the coupon we sent you when you requested samples. That will save you 10% off your first order with us! Looking forward to working with you.

Scott

Verified Buyer

Apr 08, 2015

Very easy to deal with, had great selectionI'll definitely buy again from PBFY and recommends them to professional contacts.

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Response from PBFY Flexible Packaging

Apr 10, 2015

Thanks Scott! Appreciate you being a customer and recommending us to others.

Kirk

Verified Buyer

Apr 07, 2015

Mike has been awesome to work with he explained options and qualitys of bagsMike took the time to suggest options, we are small start up and he treated us like we were a major account, with professional and courteous service.

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Response from PBFY Flexible Packaging

Apr 07, 2015

Thanks for the awesome feedback, Kirk! Mike is great with start-ups and he knows that every big business started out small at one point. Let's keep growing yours!

****

Verified Buyer

Apr 07, 2015

LousyI ordered packages 2 weeks ago. Not only have I not received them, they haven't even figured out how to charge my credit card for the packages even though I've called back and gave them the numbers again and/or a new card. Frustrating.

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Response from PBFY Flexible Packaging

Apr 07, 2015

I apologize for the inconvenience and your frustration. We're looking further into this and will get back to you ASAP.Update: We've been in contact with this customer throughout the day to get this resolved and we were able to process the order and ship it out. Thank you for your patience and cooperation.

JaLeigha

Verified Buyer

Apr 07, 2015

Very Fast DeliveryI requested samples and they were all very nice and got here very quickly. Thank you!

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Response from PBFY Flexible Packaging

Apr 07, 2015

Thank you JaLeigha! We hope to see you as a customer and let us know if there's anything else you need.

Ryan

Verified Buyer

Apr 07, 2015

12 Oz. Kraft BagsFor the most part the 12 Oz. Bags are good. The only problem that I have is that I have come across some issues with the back of the bags being sealed. I have packaged the coffee and sealed the top only to have it spill out of the back of the bags. It is a waste of time and product to have this happen.Update: I received a call from my sales representative within hours of writing this review. They have offered to send me replacement packaging and are working with their quality control to make sure this doesn't happen anymore. Excellent customer service!!!

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Response from PBFY Flexible Packaging

Apr 07, 2015

We agree, Ryan! That's not the quality standard we abide by. I'm working with your Account Rep to see what we can do to fix this.Update: Thanks Ryan! We will be sending out replacement bags and really appreciate your patience. Let us know if this ever happens again and we'll take care of it! We hope that you remain a customer for a long time.