Name: PBFY Flexible Packaging
Address: 2980 Enterprise Street, Brea, CA, 92821, United States
Telephone: 1-877-224-7496
Rating: 4.4

Raquel

Verified Buyer

Aug 09, 2015

received my samplesThese bags are just what I expected good quality. I will defiantly be giving them a try for my business.

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Response from PBFY Flexible Packaging

Jan 13, 2016

Thank you for posting a review Raquel! We’re glad that you’ve found what you need for your business. We are committed to providing exceptional quality and service. PBFY looks forward to being a part of your business success!

Aj

Verified Buyer

Aug 07, 2015

AwesomeVery nice samples and you can't beat the price......

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Response from PBFY Flexible Packaging

Jan 13, 2016

Thanks AJ! We’re happy that our free samples were helpful to you. Thank you for taking the time to post your review. We hope that we’ll hear from you when you’re ready to do business.

Rory

Verified Buyer

Aug 04, 2015

SamplesJust got them and they will be perfect for what I need. Just starting out a new business. Wish they sold them in lower quantities, it will take me years to go through a 1000

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Response from PBFY Flexible Packaging

Jan 13, 2016

Hi Rory! So glad you’ve found the perfect bag for your products. We wish you success in your new business venture and hope you’ll need another thousand bags! We look forward to serving you.

Summer

Verified Buyer

Aug 03, 2015

SamplesThey do great job.

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Response from PBFY Flexible Packaging

Jan 13, 2016

Thank you, Summer! We want all of our customers to have an amazing experience with PBFY. We appreciate you taking the time to post your review.

Thomas

Verified Buyer

Aug 02, 2015

samples arrived quicklyI received my samples quickly and they are great. Thank you.

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Response from PBFY Flexible Packaging

Jan 13, 2016

Thanks for the great review Thomas. Glad the samples reached you quickly! We’re looking forward to hearing from you when you’re ready to place an order with PBFY. Our packaging professionals are here to assist you with the same prompt and quality service throughout the entire process.

Virginia

Verified Buyer

Jul 25, 2015

Quick Response and Great Follow upWe ordered two different kinds and sizes of bags. They were delivered in a timely manner and Mike followed up with us right away. There were 6 bags instead of the expected 10 count, which was still fine because they were not the size I will end up getting after all. When I'm ready to order quantity, I will use PBFY.

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Response from PBFY Flexible Packaging

Jan 13, 2016

Thanks for the review Virginia! Our sales and marketing staff are committed to building a lasting relationship with all our customers. We want you to have an amazing PBFY experience. We’ll look forward to receiving your order when you decide on the right bag.

Anucha

Verified Buyer

Jul 18, 2015

SamplesThank you for the samples. Received it yesterday. Great and fast service.

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Response from PBFY Flexible Packaging

Jul 22, 2015

Thanks so much for your review, Anucha! We know you'll love the quality and craftsmanship of our sample bags and that's exactly what you'll receive when you place your order with PBFY. We hope to see an order come through with your name on it!

Nick

Verified Buyer

Jul 13, 2015

I requested some samples which I received and have looked atI have used PBFY many times to purchase packaging for my company. Most of the products have been to meet lower volume needs, or to supplement the regular packaging that we use.

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Response from PBFY Flexible Packaging

Jul 22, 2015

Thanks Nick! We're glad to be one of your suppliers and we hope in the future, to be your only supplier of high quality coffee bags! Next time we're in Richmond, VA, we'd love to stop by for some of your delicious coffee!

Stephen

Verified Buyer

Jul 07, 2015

The company to work withQuick delivery and great products

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Response from PBFY Flexible Packaging

Jul 08, 2015

Thank you Stephen! We're so happy that you were satisfied with our delivery and products. We hope to have a long relationship with you and appreciate you taking the time to review us.

Jeff

Verified Buyer

Jul 07, 2015

Awesome Bags!I've only ordered sample bags so far, but I'm very impressed with what they sent. I'm even more impressed with the customer service and follow-ups I've received since requesting the samples.When I order, it will be from PBFY.

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Response from PBFY Flexible Packaging

Jul 08, 2015

When you order, we'll be here for you, Jeff! We're glad to hear you think our bags are awesome and that you were taken care of by our reps. We're excited to be a part of your business. let us know if you need anything!

Miss Louise Keane

Verified Buyer

Jun 26, 2015

Excellent serviceFantastic service.I ordered some samples(which had to be sent to Ireland) and got exactly what i needed and the follow up service was outstanding.I will be giving PBFY my business from here on in.Brian Posh Pops ltd>

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Response from PBFY Flexible Packaging

Jun 26, 2015

Go raibh maith agat Miss Louise Keane! We're delighted that you enjoyed our great products and helpful customer service. If you need anything else, please let us know. Sláinte agus táinte!

Ava Barbin

Verified Buyer

Jun 26, 2015

Excellent service and productI was looking for these bags everywhere, since my current supplier stopped stocking the cello bags.They are exactly what I needed! I got three different sizes and they are all perfect! The ordering and shipping process was fast! I will definitely be coming back!

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Response from PBFY Flexible Packaging

Jun 26, 2015

Internet High Five Ava! We're glad to hear we had the products you needed and that they met your expectations. We expect nothing less for our customers! Thanks again for ordering from PBFY and we're excited to be working with you.

Matthew Samuel

Verified Buyer

Jun 25, 2015

Very good products, but too many faulty ones sometimes.I have been purchasing standup coffee pouches for the past two and a half years. Lately I have been getting too many that either have faulty zippers ordo not open at the bottom. That causes me not only to lose the bags, but also the labels that have been placed on them.

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Response from PBFY Flexible Packaging

Jun 26, 2015

Thank you Matthew! This is unacceptable on our part and we deeply apologize. Your rep will be calling to send you replacement bags. If this ever happens again, please call us toll free at 1-877-224-7496. We are here to help you succeed and we greatly appreciate your business and continued relationship.

Maryann

Verified Buyer

Jun 24, 2015

Sample bagsThese bags are great. As soon as I'm ready to begin my business start up I will probably be ordering some. Thank you so much.

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Response from PBFY Flexible Packaging

Jun 26, 2015

Welcome aboard, Maryann! We're thrilled that you chose PBFY for your business and we are looking forward to working with you and helping you grow. Don't forget to use the coupon code you received when you requested free samples!

Christopher Moreland

Verified Buyer

Jun 21, 2015

Great experienceThe product is high quality and the Service has been wonderful I will highly recommend your company to anyone and everyone!

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Response from PBFY Flexible Packaging

Jun 24, 2015

Thank you Christopher! We're so happy to hear that you found our products to be high quality and our service met your expectations. Thank you for spreading the word about us and we hope to have a very long relationship with you.

Joel Palau

Verified Buyer

Jun 16, 2015

AMAZING EXPERIENCEGreat company to purchase from

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Response from PBFY Flexible Packaging

Jun 24, 2015

Thanks Joel! We really appreciate your positive review and sharing your experience!

Toofan LLC

Verified Buyer

Jun 15, 2015

Shorted over 100 pouches so farSo far I've purchased 7,500 stand up pouches from PBFY and I've been shorted over 100 pouches so far (a loss rate of > 1%). I've sent PBFY a message but apparently they don't feel like a response is necessary. However, I believe a review is necessary to let others know that they don't bother checking the cases they receive from their Chinese factories, or if they do, then the shortage is acceptable.The 16 oz pouch counts are pretty close to the 500/case, but the 8 oz pouch counts of 1000/case are off by at least 10 pouches per case. The 1 oz pouch counts of 2000/case are also off, at least 25 to 30 per case. I also received a bad batch of 1 oz pouches where at least 40 of them were almost completely fused together. So in addition to the lack of counting capabilities by the Chinese workers (or the intentional shortage), there's little QA involved.I'll try one more order, but if the same problems persist, I'll be looking for another supplier.

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Response from PBFY Flexible Packaging

Jun 15, 2015

Thank you for addressing this issue with us and we apologize that it happened. Per our phone conversation, you have been assigned to an inside Account Executive who will be servicing your account. We will be addressing the shortage immediately with our factories. Thank you for the new order you will be placing with us today. It means a lot that you are giving us another chance. We will follow up to make sure this new order was received well. We appreciate your business moving forward!

Stephen

Verified Buyer

Jun 09, 2015

One sample is a "yes". The Other is a maybe?Thank You for the samples. Still not sure on the 16 oz bag. Can I get a sample of the PBY2.8 Kraft bag ?

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Response from PBFY Flexible Packaging

Jun 11, 2015

We're so glad you like the samples, Stephen! If you would like to test out different samples, please fill out the form on our website and we'll ship them out right away. We hope you say YES to PBFY when you are ready to buy bags for your product!

Jesús Benitez

Verified Buyer

Jun 03, 2015

SamplesWe already received the samples and now we are analyzing them to see which one is better for our products. thank you very much.

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Response from PBFY Flexible Packaging

Jun 03, 2015

That's great to hear, Jesús! We think you'll be very happy with our products, our team and our service. Please let us know if you need anything else and we hope to add you to our list of happy clients! Thank you!

Yaziel

Verified Buyer

May 30, 2015

Excellent serviceI have receive the samples in a timely manner. And ill order from you quick delivery and excelent quality products.

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Response from PBFY Flexible Packaging

Jun 01, 2015

Thank you Yaziel! We're so glad to hear you received the samples on time and are ecstatic that you're going to place an order with us! Looking forward to working with you and let us know if you have any questions. Thanks again for the great compliments!