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4.5 / 5
  • 698Reviews
  • 9 / 10Recommend
  • 9.09 / 10 TrustScore

Joe

Verified Buyer

Apr 05, 2015

Betty Lee sales rep always calls to assure i am never with out your productThe shipping dept is always accurate with what i order and having betty lee reminding me to order is great customer service even to a small customer as myself . Joe New York Coffee co . Thank You Betty Lee

Response from PBFY Flexible Packaging

Apr 07, 2015

Thanks Joe! You're right, Betty is great! Glad to hear you are happy with PBFY's products and service.

Kathy

Verified Buyer

Apr 04, 2015

Worst experience with company in a longtimeI received a defective product. Before I could a replacement I had to talk to "Jimmie" who told me the item must have a defective timer. If he sent me a timer could I replace it? Well noooo. Finally got authorization for a replacement with the understanding they would send a call tag for defective item. All of the above happened in Nov and Dec. As of today, April 3, the item is still here on my porch packed and ready to ship. I refused the replacement as it took too long. I have never received my refund and I am tired of calling this sorry company.

Response from PBFY Flexible Packaging

Apr 04, 2015

Yikes! Looks like we dropped the ball and we're so sorry for your poor experience. :( That is not the PBFY way of doing things and we will get to the bottom of it. We'll be in touch. Again, our sincere apologies for the trouble this may have caused.

John Samano

Verified Buyer

Apr 04, 2015

Would like to see smaller number of packaging bagsI like the options for coffee bags but would like to see smaller quantity for startup businesses or small roasters.

Response from PBFY Flexible Packaging

Apr 04, 2015

Great feedback John! That's something we are considering, so if that happens, we'll let you know!

SV

Verified Buyer

Apr 04, 2015

great companyI've been buying my bags from PBFY for quite a while now and they're products and prices are good. The company is very responsive. Fast order fulfillment too

Response from PBFY Flexible Packaging

Apr 04, 2015

Thank you so much for your review! We're happy that you are part of the PBFY family.

Alicia

Verified Buyer

Apr 04, 2015

GreatI received your sample bags quickly and they are of great quality. When I need to order bags I will be sure to use order from you.

Response from PBFY Flexible Packaging

Apr 07, 2015

Thanks Alicia! Hope to have you as a customer soon. Let us know if you need any more samples to make a decision.

Gerald

Verified Buyer

Apr 04, 2015

Wonderful productI've been doing business with PBFY for several years and have found them to be top notch...great product, customer service, shipping and pricing.

Response from PBFY Flexible Packaging

Apr 07, 2015

hank you for being a dedicated customer, Gerald! We appreciate your business and continued relationship.

Shinichiro

Verified Buyer

Apr 03, 2015

Good product/Fast Service & Response!Will continue to ask for help to PBFY, especially when in need urgently! Thanks!!

Response from PBFY Flexible Packaging

Apr 03, 2015

Appreciate the feedback, Shinichiro! Looking forward to a long relationship with you.

Renee

Verified Buyer

Apr 03, 2015

Great service and productWe use your bags for dog treats and I think they hold up well, they are very strong and look great!

Response from PBFY Flexible Packaging

Apr 03, 2015

We're happy to hear that you like our bags, Renee! Let us know if you need anything else.

Esteban

Verified Buyer

Apr 03, 2015

Great product and service!We order 1000-2000 bags regularly. There are rarely any defects and always show up on time.

Response from PBFY Flexible Packaging

Apr 03, 2015

Thank you, Esteban! We're glad to be your partner and helping you grow your business.

J. Crumbley, LaBolsa Bags

Verified Buyer

Apr 03, 2015

Great product at a Great PriceI am new to retail and needed some euro tote bags for my products. I looked at many different suppliers, but went with PBFY mostly because of the Great price. When I received my order, I was thrilled to find that the quality was Great also. I will definitely be doing business with them again.

Response from PBFY Flexible Packaging

Apr 03, 2015

We're excited to be working with you, too! Thank you so much for choosing us as your supplier.

J Minton

Verified Buyer

Apr 03, 2015

Excellent Customer Service! Thanks Joy Weedon!I have never been disappointed with PBFY. Joy Weedon is our rep and she is always on top of our orders and ships out super quick. Thank You!

Response from PBFY Flexible Packaging

Apr 03, 2015

Thank you for the kind words! We love hearing that our customers appreciate our wonderful team!

Tj

Verified Buyer

Apr 03, 2015

Always the BESTThe quality and price of their products are the best and the service I receive from Joy is why I will continue to deal with PBFY

Response from PBFY Flexible Packaging

Apr 03, 2015

Awesome TJ! It's great knowing that you think we are the BEST, which we strive to be everyday.

John

Verified Buyer

Apr 03, 2015

Just What We WantedThe pouch we purchased was just the right size and has just the right look. Good price and excellent customer service too.

Response from PBFY Flexible Packaging

Apr 03, 2015

Thanks John! So glad to hear you are happy with our pouches. Your crêpe mix is AMAZING!

Audrey

Verified Buyer

Apr 03, 2015

Very professional and helpfulWhen talking with a representative I was given enough information to make my decision. The order was received within the timeframe promised. I will recommend this company to others needing the products they provide.

Response from PBFY Flexible Packaging

Apr 03, 2015

Thank you Audrey! We're so glad we were able to help you out and we hope to continue working with you in the future.

Charlie

Verified Buyer

Apr 03, 2015

Service and ProductThis is the place. I got great customer service with all my questions and needs met. The quality of service and product it top notch. Highly recommended.

Response from PBFY Flexible Packaging

Apr 03, 2015

Hey Charlie! Thanks so much for the review and for being a great customer. Let's get your coffee global!

Sayan

Verified Buyer

Apr 03, 2015

PBFYThank you for great service!

Response from PBFY Flexible Packaging

Apr 03, 2015

You're welcome Sayan! We appreciate you taking the time to leave a review. Let us know if there's anything you need.

Valerie

Verified Buyer

Apr 03, 2015

Bag ColorThe quality of the kraft bags we ordered was inferior. We moved to the rice paper bags that did not look at all color wise as the sample I was sent. Sent an email to Betty a while ago and still haven't heard back. Sorry guys but you're not the only company selling bags (thankfully). We won't be ordering again from you

Response from PBFY Flexible Packaging

Apr 03, 2015

So sorry that this happened! You've been a loyal customer to us for over a year and we don't like to hear that a customer had a bad experience with PBFY. Before you decide to look elsewhere, let's get in touch to see what we can do to fix this.

Peter

Verified Buyer

Apr 03, 2015

Great, attentive customer service!My representative Betty-Lee is always there to answer all questions. She calls periodically to check on my inventory and is always pleasant and cheery. Very happy with the product too!!

Response from PBFY Flexible Packaging

Apr 04, 2015

Thanks Peter! It makes us smile when we receive positive feedback for our reps! They rock!