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4.4 / 5
  • 741Reviews
  • 9 / 10Recommend
  • 8.89 / 10 TrustScore

Denise

Verified Buyer

Feb 24, 2016

Great Shiny Silver PouchesThese are great shiny silver pouches to put our samples of nutritional products in. They look and feel professional to our potential customers. We've received great reviews from them regarding the quality of these pouches.

Response from PBFY Flexible Packaging

Jul 11, 2016

Thank you, Denise! We're so glad to hear that you and your customers love our packaging. It makes us feel great that we're a part of helping your nutritional business grow.

Marjorie

Verified Buyer

Feb 23, 2016

Regarding the sealer I purchasedI think this is what i have been looking for to seal my sample . So far it is working.

Response from PBFY Flexible Packaging

Mar 10, 2016

Glad to hear, Marjorie! If there's anything else we can help you with, please let us know.

Norman

Verified Buyer

Feb 14, 2016

Great!Bags are good quality and shipped quickly.

Response from PBFY Flexible Packaging

Feb 16, 2016

Thanks Norman! We appreciate the positive feedback and comments. We strive to impress and do our best to keep our customers happy with our products. Thank you for being a loyal customer and we hope to continue working with you in the future.

Infused Edibles

Verified Buyer

Feb 08, 2016

You keep changing the product with no updateIv been getting the same bags for two years I go and place my bag order what you sent me is unexceptable. Not the same product I called she told me the product was improved. Not by my standards I'm currently sourcing a new bag company thanks for nothing.

Response from PBFY Flexible Packaging

Feb 10, 2016

We're so sorry that you were unhappy with your order. We try to inform all of our customers about changes to our products ahead of time, but unfortunately, not everyone receives those updates. We are always looking to innovate our products and improvements to our bags may include better materials and substrates, but never reduces the bag's quality. We will contact you to understand what exactly was unacceptable with the bags you ordered. After being a faithful customer for more than two years, we hope you give us another chance to make this right and not rate us so low for this one time experience

David

Verified Buyer

Feb 07, 2016

Perfect Order Every TimeI've been ordering from PBFY for a couple of years now and have been happy with their customer service and the quality of their bags.

Response from PBFY Flexible Packaging

Jan 25, 2017

Thank you, David! Appreciate the feedback! Thank you for your business.

Don

Verified Buyer

Feb 04, 2016

The product packaging .The customers love the packaging, They can see the product and it is attractive on the shelf.

Response from PBFY Flexible Packaging

Jan 25, 2017

Thank you, Don! Appreciate the feedback! Thank you for your business.

MDS Global LLC

Verified Buyer

Jan 25, 2016

best bagsbest company for bags to use coffee ground

Response from PBFY Flexible Packaging

Jan 26, 2016

Thank you so much for your review, MDS Global LLC! We're glowing with pride over here and really appreciate your positive comments. We are grateful that you continue to shop with PBFY and we hope for a long lasting partnership with you.

MICHAEL

Verified Buyer

Jan 20, 2016

it is not the right product for my machine doesn't cut at allit is not the right product for my machine doesn't cut at all

Response from PBFY Flexible Packaging

Jan 26, 2016

Hi Michael, we're sorry for any issues our products may have caused, but we need to understand what's going on in more detail to help resolve the issue. Your feedback doesn't explain enough and we want to get to the bottom of it. Please contact our office at 1-877-224-7496 to speak with your Account Executive or our Customer Service team.

CoffeeCrave

Verified Buyer

Jan 19, 2016

Great ExperienceShipping was a bit expensive, but great experience overall.

Response from PBFY Flexible Packaging

Jan 20, 2016

Thanks for choosing PBFY, CoffeeCrave! We're glad to hear your experience with us was great and yes, shipping can be expensive depending on the destination. Did you know that we offer FREE SHIPPING on orders over $400? That saves you an average of $75. We're looking forward to working with you!

HelioRoast Coffee

Verified Buyer

Jan 12, 2016

Excellent product & serviceThe two sets of bags I just received are excellent. Costs are competitive and time from order to reception is very quick. Will stay with PBFY!

Response from PBFY Flexible Packaging

Jan 13, 2016

We’re very happy to hear of your outstanding experience with PBFY! We work very hard to ensure that all our customers receive stellar service and a quality product. Thank you HelioRoast Coffee for choosing PBFY!

Ron

Verified Buyer

Dec 25, 2015

As promisedGreat stuff, arrived on time and packaged well.

Response from PBFY Flexible Packaging

Jan 13, 2016

Thank you for posting your review Ron! it’s important to us that our customers are happy and satisfied with our products and service. Our commitment is to ensure an outstanding experience for our clients.

Ozark Coffee

Verified Buyer

Dec 23, 2015

Order reviewGood product! No complaints!

Response from PBFY Flexible Packaging

Jan 13, 2016

Thank you for taking the time to post a review! We are happy to hear that you’re pleased with our products. We are excited to do business with Ozark Coffee!

Philip

Verified Buyer

Dec 21, 2015

Shipped fast and received in good condition.Ordering was easy, and product shipped in a timely fashion. Very pleased with the results.

Response from PBFY Flexible Packaging

Jan 13, 2016

Thank you for the comments Phillip! We’re so happy that you’re pleased with the product and service from PBFY. We look forward to a great relationship with your company.

Ellsworth

Verified Buyer

Dec 21, 2015

very mehMy only qualm with PBFY packaging is that the product that they ship doesn't always match the picture that is advertised (to me this is fairly basic and major). Then you want to return the item you have to pay for shipping both ways, and deal with the hassle of returning the product. I 100% recommend getting samples of everything you are thinking about purchasing from the site. If not you could be sorely disappointed

Response from PBFY Flexible Packaging

Jan 13, 2016

Thank you for your comments Ellsworth. The feedback you’ve provided will help us to improve our service to our valued customers. The product photos we display on our website and printed catalog are the actual products we sell, so it concerns me that you did not receive what we represent on our website. While we do offer "try before you buy" free samples to allow you to select the best bag for your purposes, you should have received what you saw on our website and I apologize that you didn't.

Charles

Verified Buyer

Dec 14, 2015

There are issues with the way things are packed.I do not like the fact that the bags we ordered ended up a semi-chaotic mess in the box. Again. Even though we were assured this was not standard practice.We were also shorted a couple of bags in the order. I decided not to contact them for 3 bags out of a thousand, due to our last experience with contacting the company.Very frustrated and will be looking for another supplier for said bags.However, the bags themselves are quite functional, and are exactly what we need, which is why we came back a second time.... and why this is a three star review.

Response from PBFY Flexible Packaging

Jan 13, 2016

Thank you for your comments, Charles. We understand your frustration and appreciate you taking the time to post this review. I apologize that you were shorted some bags and we've let our QC department know of the issue so we can correct it. We appreciate you sticking with us and if there is anything we can do to make future orders better, please let us know.

Suzan

Verified Buyer

Dec 08, 2015

stand up pouchesIt went much smoother this time around.

Response from PBFY Flexible Packaging

Jan 13, 2016

Thank you for giving us another opportunity to get it right Suzan! We’re committed to giving our customers a great customer service experience. If something is wrong, we do our best to make it right.

Jana

Verified Buyer

Dec 07, 2015

great and fast servicethe only reason i gave a four instead of a five was because i kept getting bombarded with unnessary emails asking if i had received my package and if i was satisfied, etc. no offense, but i don't have the time to read and respond to all of these messages.

Response from PBFY Flexible Packaging

Jan 13, 2016

Thank you so much for the review, Jana. Your comments help us to improve our service and follow up with our customers (maybe a little too much!). We would rather over-deliver than under-deliver to all our customers, but thank you for your feedback!

Daryll

Verified Buyer

Nov 23, 2015

ExcellentFantastic service

Response from PBFY Flexible Packaging

Jan 13, 2016

Thank you for the wonderful compliment, Daryll. PBFY works hard to provide top customer service to our customers. We look forward to doing business with you in the future.

BETH

Verified Buyer

Nov 21, 2015

Great bags!Great quality, super duper fast shipping! Thanks

Response from PBFY Flexible Packaging

Jan 13, 2016

Thank you, Beth. We’re looking forward to hearing from you when you’re ready to place an order. We are passionate about providing stellar service to our customers. Thanks for the review!

Raquel

Verified Buyer

Aug 09, 2015

received my samplesThese bags are just what I expected good quality. I will defiantly be giving them a try for my business.

Response from PBFY Flexible Packaging

Jan 13, 2016

Thank you for posting a review Raquel! We’re glad that you’ve found what you need for your business. We are committed to providing exceptional quality and service. PBFY looks forward to being a part of your business success!