PBFY Flexible Packaging logo
4.4 / 5
  • 742Reviews
  • 9 / 10Recommend
  • 8.89 / 10 TrustScore

Jill Walls

Verified Buyer

Sep 15, 2016

Very good product, and quick delivery!

Response from PBFY Flexible Packaging

Oct 04, 2016

Thanks, Jill! It's our pleasure to provide you with great products and fast delivery.

Ralf La Belle

Verified Buyer

Sep 15, 2016

Mike Pedroni was a pleasure to have spoken with and he even gave some wonderful ideas on how we can add more to our packaging.

Response from PBFY Flexible Packaging

Oct 04, 2016

Thank you, Ralf! Just like Mike, all of our Account Executives are here to help you succeed!

Emily Rich

Verified Buyer

Sep 15, 2016

PBFY offers a great variety of good quality products!

Response from PBFY Flexible Packaging

Sep 15, 2016

Awesome Emily! We’re so glad to have you as a customer and will continue offering great products!

Janie Harris

Verified Buyer

Sep 15, 2016

Great people...great service...so patient with my southern accent!

Response from PBFY Flexible Packaging

Sep 15, 2016

Thank you, Janie! It takes great people to make a great company and that’s exactly what you experienced with PBFY. We’re glad to have you as a customer and we look forward to a long relationship.

Gary Delfiner

Verified Buyer

Sep 14, 2016

Always good quality and excellent, prompt service.

Response from PBFY Flexible Packaging

Sep 15, 2016

Thanks Gary! It’s wonderful to hear from our happy customers that recognize our dedication to giving you the best products and service we can!

kadri gedelec

Verified Buyer

Sep 14, 2016

Excellent customer service and great prices

Response from PBFY Flexible Packaging

Sep 15, 2016

Thanks Kadri! We love what we do and the reflects throughout our team to provide you with a great experience!

Christopher Griggs

Verified Buyer

Sep 13, 2016

This was my first time purchasing from you guys and I love my new bags. I love how simple and easy it is to order from your site. Amazing prices and I will be buying my bags from you all from now on! Thankyou so much

Response from PBFY Flexible Packaging

Sep 15, 2016

Thank you Christopher! We're so glad that your first experience with us was easy and you were able to find what you needed at a low price. Looking forward to working with you far in the future!

Brenda Osburn

Verified Buyer

Sep 11, 2016

Very satisfied Could be quicker in delivery

Response from PBFY Flexible Packaging

Sep 15, 2016

Hi Brenda! Thank you for your feedback! With same day shipping and your choice of delivery method, we do our best to get your order to you as fast as possible. We’ll check with our shipping department to see what else we can do to speed it up.

Julien Mantello

Verified Buyer

Sep 07, 2016

PBFY offers not only excellent, affordable products but also wonderful customer service and super easy transactions on their website. We've been loyal customers for almost 2 years now and we plan to stay loyal for many years to come!

Response from PBFY Flexible Packaging

Sep 08, 2016

Thank you so much, Julien! We're so glad to have you as a customer and we're looking forward to working with you for a very long time.

Jacob Cass

Verified Buyer

Sep 06, 2016

Great customer service and great on time shipping. would like to see more coupons/discounts of the Stand Up Pouches though.

Response from PBFY Flexible Packaging

Sep 06, 2016

Thank you Jacob! We appreciate your review and feedback, which helps us continue to improve. We announce discounts and coupons via email, twitter @pbfy and our website, so check back often to take advantage!

Ron Martin

Verified Buyer

Sep 06, 2016

Pretty good turnaround time

Response from PBFY Flexible Packaging

Sep 06, 2016

Hi Ron, thank you for taking the time to submit your review. Stock items are shipped out the same day if orders are received before 2pm PST, so we hope that your order arrived before you expected.

Vicki Price

Verified Buyer

Sep 01, 2016

Always a quality product, someone to speak with and quick delivery.

Response from PBFY Flexible Packaging

Sep 06, 2016

Hi Vicki, thank you for review! We aim to please and are so glad to hear that you are happy with our products and customer service.

Sherry Kozak

Verified Buyer

Aug 30, 2016

I was referred to this company and my first purchase was exactly as expected.

Response from PBFY Flexible Packaging

Aug 31, 2016

Hi Sherry! We’re so happy to hear we met your expectations! Thank you for your business!

Terry Williams

Verified Buyer

Aug 29, 2016

We recently experienced problems with sealing the bags from PBFY, due to misaligned seals but due to expediency and need, muscled through their use, which reduced our productivity. On the next order, we spoke with them personally and explained the situation. So far, the bags from the newest shipment are performing well, and we did receive follow-up contact from them to make sure they were in good order. It would have been nice of them to give us a discount on our later purchases due to inconvenience, but I imagine that would have happened only if we had complained earlier than we didi and offered to send the bad bags back. Unfortunately, due to orders, we didn't have time to research and source another company, nor were we inclined to sift through the entire box, and through each bundle of bags looking for the bad ones. Since they did follow up, we will continue using PBFY as our bag supplier.

Response from PBFY Flexible Packaging

Aug 31, 2016

Terry, we’re very sorry to hear that you were not completely satisfied with your order. We’re glad you were satisfied with our customer service and that you will remain a loyal customer. We’re here for you, whatever your need, so don’t hesitate to call if you have any future problems. Thank you!

Chad Vanderlinden

Verified Buyer

Aug 29, 2016

I have submitted reviews for my last three purchased, each time motivated by the 10% off coupon. But the last two times I received the SAME code and was unable to use the code for the second review as it had "reached its limit". I'll give it one more try!

Response from PBFY Flexible Packaging

Aug 31, 2016

Thank you for all of your reviews, Chad. We've made the coupon available for repeat reviews, so you can use it again. We appreciate your repeat business as well!

Veronica Heitstuman

Verified Buyer

Aug 27, 2016

Always get exactly what I ordered and on-time.

Response from PBFY Flexible Packaging

Aug 31, 2016

That’s what we’re all about, Veronica. We’re happy to make you happy!

PATTI RUBIN

Verified Buyer

Aug 17, 2016

Great. NEVER have any issues

Response from PBFY Flexible Packaging

Aug 31, 2016

This is what we strive for Patti. We’re so glad you have been satisfied with our service and products and we look forward to doing more business with you in the future! Thank you, Patti!

Gerald Stroot

Verified Buyer

Aug 16, 2016

Free shipping should be figured automatically when the amount is above the threshold.

Response from PBFY Flexible Packaging

Aug 31, 2016

Gerald, thank you for your feedback. We always appreciate learning how we can improve as a company, because we want to make you and all of our customers as happy as possible. Free shipping is available to all qualified orders over $400, and while qualified orders should default to free shipping, we still offer our other shipping methods in case our customers need it rushed. So, be sure the Free Shipping option is selected at checkout. Have a great day!

Kathryn

Verified Buyer

Jul 31, 2016

Great product backed up by customer service.Like the title says.

Response from PBFY Flexible Packaging

Aug 31, 2016

Hey, Kathryn, you know what they say: honesty is the best policy. We do our best to live up to our motto and we love to know that we’ve succeeded. Thank you for your business and your feedback!

No Name

Verified Buyer

Jul 25, 2016

Good serviceWe've been using PBFY for several years now. They have improved the ability for customers to print their receipts - which I like very much.

Response from PBFY Flexible Packaging

Aug 31, 2016

We are lucky to have such a loyal customer and we are proud to have given you satisfying service for so long. We are also happy to hear that you’re happy with some improvements we have made; we are always striving to make things easier and better for our customers. Thank you for your review!