
- 692Reviews
- 9 / 10Recommend
- 9.09 / 10 TrustScore
Julianna F

Verified Buyer
Very good experience. I office girl caught that I order an unusual code from previous order, so she called me on the phone. We got that corrected right away, but...that made a price change...so she sent me a link & that also was corrected in a timely manor.
JUAN J

Verified Buyer
Knowledgeable staff, helping me decide on the best packaging. Very satisfied.
John W

Verified Buyer
The sales person Lisa S. is fantastic to work with, she is very good at her job
Tyler A

Verified Buyer
John W

Verified Buyer
David B

Verified Buyer
Scott O

Verified Buyer
Good online ordering experience, fast delivery. Good work sorting out a discount that wasn't properly applied to an order.
Joey H

Verified Buyer
Eric B

Verified Buyer
The bags I ordered were the perfect size at a very good price! My original supplier could not get these bags any longer but now I think I've found my new supplier!
Rafael D

Verified Buyer
The website is slow on , adjusting the balance and page loads need to be updated.
Karla G

Verified Buyer
Wish there was a more focused move to eco-friendly options and shipping is too expensive, but otherwise good experience.

Response from PBFY Flexible Packaging
First and foremost, thank you very much for your review. We are currently in the process and developing more eco-friendly options. We do have our 16-ounce compostable stand-up pouch item PBY44.1_KRAFT. This is also available with a compostable valve. With the rise of fuel prices everyone's shipping costs have gone up unfortunately. Thank you in advance for your understanding.
Alan S

Verified Buyer

Response from PBFY Flexible Packaging
Thank you for taking the time to make this review. Please let us know if there is anything more we can do in any way.
Francisco D

Verified Buyer
The bags arrived without “one-way” valve. Please explain. Thanks

Response from PBFY Flexible Packaging
Hi Francisco, First and foremost, we are sincerely apologize for the inconvenience this may have caused. It is my understanding that Mary has reached out to you and will follow up to resolve the problem. Thank you once again for your rating as well much appreciated.
Jamie B

Verified Buyer
Janie H

Verified Buyer
Our order was filled and we received it promtly. However, the boxes (that the product ordered was shipped in) came torn and in a general mess. Surprisingly , the bags were still in good shape. All the bags in the two boxes had to be transferred to other boxes for storage. I hope my shipment comes in better condition next time.

Response from PBFY Flexible Packaging
HI Janie, Thank you for the review. I am happy about the bright spot that there was no damage. I will be bringing this to the attention of the warehouse to be very mindful of weight and securing the packages so that the rough handling once it leaves our facility minimizes damage.
Sheila B

Verified Buyer

Response from PBFY Flexible Packaging
Hi Sheila, Wow, could not ask for more than that. We look forward to working with you!
Richard S

Verified Buyer
I find your website very user friendly! It's simple to get on there, see what my options are, know exactly what I'll be getting and to place the order. I enjoy the fact that it's a straight forward system that works flawlessly.

Response from PBFY Flexible Packaging
Hi Richard. Thank you for the review. We talk about this all the time. Are we providing a good experience on our website and it sounds like we are. WEe look forward to our ongoing e-commerce relationship. Remember if you ever want to talk about custom options, reach out to us. We are here to help.
Denvil B

Verified Buyer
I am very pleased with the sealer that was recommended by the very pleasant and knowledgeable sales lady. Tell her thank you

Response from PBFY Flexible Packaging
Hi Denvil, Thank you for your review. That was Lisa that assisted you and we happy that you found her to be pleasant and Knowledgeable. We appreciate the fact that you mentioned it. Not only will we tell her thank you, I will forward your review to her and the team. It shows what good service does and the impression it leaves. She is your dedicated inside rep and she is happy to help you whenever you need it.
Mike T

Verified Buyer
On Order #241805 I never received the silver flat pouch I thought it was because it was on back order but it never came in.

Response from PBFY Flexible Packaging
Hi Mike, I am sorry that it appeared that you did not receive your silver pouches. I did a quick tracking and it shows it arrived. Our Customer Care Manager will be reaching out to you shortly to ensure that it made its way to you. We will get it resolved.
Terri K

Verified Buyer
We've been using these guys for years and they always deliver perfectly!

Response from PBFY Flexible Packaging
Hi Terri, Thank you for your review. Yes since 2015 you have been a loyal customer and it is appreciated. We look forward to our ongoing relationship and will continue to be here when you need us!
