This is my second time using PBFY for my coffee bags. Nice products at good prices!

Kathy Stevens is absolutely phenomenal!!! Every time I need or want ANYTHING she has been the one to handle it and it has ALWAYS been handled ASAP and correctly... Her customer service is always fantastic and she makes everything go so smooth... I will not change companies for my business and she is the reason why.... Look no further than PBFY for your coffee bag needs and ask for Kathy Stevens..... She will not let you down!!!

perfect!

Prompt service. Perfect sizes. Good prices. And always helpful customer service.

Transactions have gone very smoothly. Shipping is fast! Kathy Stevens has been a pleasure to work with.

We had a little hiccup with the order - but the customer service was ON IT! I got my package delivered and the products are high quality. Excellent! Thanks!

As expected. Everything was great. Love these bags.

The products are great, but ever since Tricor Braun implemented their software, I have to call PBFY if I want my order to actually be processed and ship. Please fix this.

This is difficult to rate- bags are very good, and communication was excellent with PBFY. But they used Fed Ex for shipping, & it was the worst shipping experience I’ve had in 10 years of running our business. Order was a week late, no one warned us so I was expecting them in time to deliver coffee to our clients. I ended up having to track it down, frantically, & pick it up myself. Fed Ex is awful- they need to quit relying on automation & robot customer service.

It would be nice if somewhere you announced the charges would show up as Tricorbraun and not PBFY. I almost blocked the transaction as fraudulent until I Googled the name. Also, I would like to receive a tracking number as well for my shipment.

Quality product, great cost and efficient delivery times.

Lead times drastically different than usual. No tracking info sent. Overall, might have to find a different provider.

This review is for the online shopping and purchasing of coffee bags. The website navigation was easy enough, but one thing that would help is to add a filter for the size of the bags. For example, a filter that would list all ounce options for standup bags such as 4, 8, 12, 16, etc. This way you could quickly view only the options for the desired bag size. The check out process was easy and the email notification that followed was great.

Coupon you keep sending applies to nothing i ever buy, tin ties overlooked on my usual items, customer service request not responded to, seperate purchase of ties cost me more shipping and had that gone through with original order that free shipping minimum would have been met.

Was unable to get my tax exemption applied. Charged for tax when they stated my exemption was in effect. Tax is still currently being applied to purchases and very slow response from support.

Product as described, processing was fast, shipment arrived safely and intact!

The product I ordered was out of stock. Customer service was exceptionally helpful in retrofitting another product to meet my needs. Only downside is that the product I received does not accommodate my current labeling.

Honest pricing - FAST DELIVERY!

I wish I could give this specific experience a zero. Normally I do not have issues but this time I ordered , paid, and my order processed for 9 days. I emailed , no response. I called and they initially said they did not even see the order number I gave. After further investigation they found my order “locked “ online. They were unsure why; but because they found it they completed it. However it would have been nice if they rushed shipping as I had already waiting 9 days. Plus it’s a holiday weekend so it’s going to take 6 days to ship. Very disappointed.

Good