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4.8 / 5
  • 3440Reviews
  • 10 / 10Recommend
  • 9.7 / 10 TrustScore

James Roan Jr

Verified Buyer

May 12, 2021

Awesome to with. Fast and efficient process.

roya ross

Verified Buyer

May 05, 2021

I’m very happy with your services and customer service, if I may add one thing though~ I understand things get done electronically is a little different than in person, however, if would be very helpful if the applicant is giving all the information at once at the beginning. Every time I called to check the status of my application they told me I’m missing something/document Over all I give it 5 starts. Thank you!Roya Ross

Gloria Swiatowy

Verified Buyer

May 04, 2021

Great company! Thanks for helping me lower my payment!

WHITNEY ALEXANDER

Verified Buyer

May 04, 2021

I appreciate the opportunity to refinance my car at a lower interest rate. I found the application process with your agency to be cumbersome and time-consuming. It felt like every time I turned around I was asked for another document. Some of them more than once. It would be helpful if all the documents could simply be placed in a dropbox and checked off as they were provided.

Response from OpenRoad Lending

May 04, 2021

Thanks for your comments Whitney and I am sorry that it look longer than you would have liked to finalize your new refi. I appreciate the dropbox idea and will look into it with our operations team. We are always looking for ways to make our process and customer experience better. Hopefully the money you save on your new refinanced car loan will help make up for the inconvenience. Thanks again from the OpenRoad Auto Loan Savings Team

CAROLINE SHIELDS

Verified Buyer

May 04, 2021

VERY SATISFIED WITH THE ENTIRE PROCESS FROM START TO FINISH!

Tanya Davis

Verified Buyer

May 04, 2021

Quick and simply

aaron howell jr

Verified Buyer

Apr 29, 2021

Slow

Response from OpenRoad Lending

Apr 29, 2021

Thanks for your comments Aaron and I'm sorry that it took longer than you expected to finalize your new loan. I will review your deal with our team so we can do better next time. Hopefully the money you save every month on your new car payment will help to make up for it. Thanks for your business, we appreciate it. The OpenRoad Auto Loan Savings Team

Ezequiel Hernandez

Verified Buyer

Apr 28, 2021

Great job!!! Thanks!!!

Alberta Breckenridge

Verified Buyer

Apr 28, 2021

When I inquired about trying to refinance my car the communication has been awesome lots of patience and positiveness to guide me through. I feel I made the choice.

Dennis Ogle

Verified Buyer

Apr 27, 2021

Excellent!!

SAMMY GARCIA

Verified Buyer

Apr 27, 2021

Great customer service!

Shanna Whalen

Verified Buyer

Apr 27, 2021

Easy process.

Carolyn Demko-Halsted

Verified Buyer

Apr 26, 2021

The loan officer I dealt with was very patient and extremely helpful! She made the whole process seamless and and very thorough.

Eloy Flores

Verified Buyer

Apr 20, 2021

Thank you Jesus Christ amen

KENT DAVIDSON

Verified Buyer

Apr 20, 2021

The experience was quick and easy

NAWAR HERMEZ

Verified Buyer

Apr 20, 2021

I love you guys ❤️

ELAINE GONZALEZ

Verified Buyer

Apr 20, 2021

Great experience with loan team

Tracy Hicks

Verified Buyer

Apr 20, 2021

Process took way to long to get the approval,after the approval it went fairly fast,still waiting for the payoff to my lender,my rep was great,peoe behind Him got in no rush,

Response from OpenRoad Lending

Apr 20, 2021

Thanks Tracy for your comments. I'm sorry the approval took a little longer than you would have liked. Our average time to review and make the credit decision is typically same business day but sometimes there are other factors that increase that amount of time. I did see that we were able to significantly lower the interest rate you were paying as well as your monthly payment so hopefully the money you save on your refinanced car loan will help make up for any inconvenience. Also, we sent the payoff check to your previous lender last week so that should be processed soon. Thanks again from the OpenRoad Auto Loan Savings Team

ROSHANDA ALFORD

Verified Buyer

Apr 20, 2021

It was easy and everyone made sure I had what I needed.

Tiffany Castillo

Verified Buyer

Apr 20, 2021

The process couldn’t have been mire seamless. Thank you for amazing customer service