I’m very happy with your services and customer service, if I may add one thing though~ I understand things get done electronically is a little different than in person, however, if would be very helpful if the applicant is giving all the information at once at the beginning. Every time I called to check the status of my application they told me I’m missing something/document Over all I give it 5 starts. Thank you!Roya Ross
I appreciate the opportunity to refinance my car at a lower interest rate. I found the application process with your agency to be cumbersome and time-consuming. It felt like every time I turned around I was asked for another document. Some of them more than once. It would be helpful if all the documents could simply be placed in a dropbox and checked off as they were provided.
Thanks for your comments Whitney and I am sorry that it look longer than you would have liked to finalize your new refi. I appreciate the dropbox idea and will look into it with our operations team. We are always looking for ways to make our process and customer experience better. Hopefully the money you save on your new refinanced car loan will help make up for the inconvenience. Thanks again from the OpenRoad Auto Loan Savings Team
CAROLINE SHIELDS
Verified Buyer
May 04, 2021
VERY SATISFIED WITH THE ENTIRE PROCESS FROM START TO FINISH!
Thanks for your comments Aaron and I'm sorry that it took longer than you expected to finalize your new loan. I will review your deal with our team so we can do better next time. Hopefully the money you save every month on your new car payment will help to make up for it.
Thanks for your business, we appreciate it.
The OpenRoad Auto Loan Savings Team
When I inquired about trying to refinance my car the communication has been awesome lots of patience and positiveness to guide me through. I feel I made the choice.
Process took way to long to get the approval,after the approval it went fairly fast,still waiting for the payoff to my lender,my rep was great,peoe behind
Him got in no rush,
Thanks Tracy for your comments. I'm sorry the approval took a little longer than you would have liked. Our average time to review and make the credit decision is typically same business day but sometimes there are other factors that increase that amount of time. I did see that we were able to significantly lower the interest rate you were paying as well as your monthly payment so hopefully the money you save on your refinanced car loan will help make up for any inconvenience. Also, we sent the payoff check to your previous lender last week so that should be processed soon. Thanks again from the OpenRoad Auto Loan Savings Team
ROSHANDA ALFORD
Verified Buyer
Apr 20, 2021
It was easy and everyone made sure I had what I needed.