Was fast and easy

Such an easy and fast process. Helped us save money each month.

Only reason Im giving a 2 because the service was great. The issue is that they added GAP coverage and Service contract fees without asking me or verbally telling me. Cost 2,500.00. So NOW I have to email separate vendors and cancel and have to worry about sending confirmation to the lender so they credit that amount to the principal. Which is a nightmare to do. Horrible experience. Thanks for the reply. But when a consumer is ONLY seeking a refinance doesn’t mean you can add things without verbally mentioning it. Paperwork was presented and at no point did the representative mention the 2500.00 dollar add ons. You took advantage of a customer that had the trust in your company to REFINANCE my loan. Not add subtlety add things and lean on the fact that it was in the paperwork. Poor business practice and excuse.

Overall it was a good experience. The problems I had were being able to contact someone on the phone, and the amount of time that I talk with constant changes to the paperwork that was needed. Be sure to have all the paperwork you can think of ready to go when using any type of service like this.

Very professional kelt me updated on what going on

Great Company to do business with

I thought they where slow at doing the paperwork making me late on my payment I haven't been late on any payments for 5yrs

I really appreciate open road they did an awesome job for us and saved us lots of money we thank you so much.

Very nice prompt and great service

Kimberly Woods was very knowledgeable and very pleasant to talk to!

Maggie is the best person to help to refinance your loan

The only reason why I didn’t give 5 stars is because I’ve asked multiple times if I can pay down my principle and no one responds.

Excellent customer service and they help you with your needs right away.

I was surprised at the process...But kept having to resend same documentation and things. Was pretty streamlined

Great experience

Thank you for consistency in processing my new loan

I was looking for someone who could process the refinancing of both of my vehicles and I decided to try Open Road Lending. I needed to lower the payments and interest rates. I support my daughter and her children and when she became ill and couldn't work it made it harder on me. I first contacted Open Road and spoke with Destiny Tiller who was a god send on getting my Chrysler refinance and she went above and beyond to help me. Since my experience was so great, I decided to get my GMC refinanced and this time I worked with Jalisa Thompson. I think these two ladies are the best. They are efficient, professional, and do everything they can to make the transfer smooth and less stressful for the customer. Thank you both so much for your great work.

This was such an easy beneficial process to refinance my vehicle. The agent assigned to me communicated timely and very clear that I knew what was going on at all times. Kudos to this team, I would highly recommend them!

Great

Very friendly and helpful and professional